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Extra Space Storage
- Self Storage
- San Diego, CA
About this business
Location details
3883 Sherman St, San Diego, CA, 92110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
got on the phone with Suz to book a unit and she was incredibly helpful throughout the whole process. She was wonderful and informative through the whole process, and helped us seamlessly find exactly what we were looking for.
Business response:
Your positive experience with Suz means a lot to us, Hailey. We're glad she made the booking process seamless and helped you find exactly what you needed.
They were amazingly helpful! I got there shortly before closing time but they took all the time I needed. The woman was kind, polite and professional and the man walked us to our unit and gave us helpful tips.
Business response:
Thank you for your wonderful feedback, Nataline! Glad our team's kindness and helpful tips made your experience smooth, even near closing time.
I Utilized this property for a short period of time. The property team members are friendly and helpful. The access hours are a plus and I was able to get a first month special. (:
Business response:
We are overjoyed to hear about your positive experience, Ariel! Thanks for noting our friendly team, convenient access hours, and first-month special.
ROPER- the assistant manager GOAT (greatest of all time) Had a really weird situation with my account where my address was incorrect. They tried sending me a physical notice that my unit price was increasing by $75 but the notice never got sent because the address was off by 1 digit. Got charged $155 for $80 storage unit without notice. When I originally called, Roper & I disagreed about the situation & I inquired for his manager to give me a call when she had time. A little bit later Roper called and left me a message i... read more
Business response:
Thank you for your review! We're thrilled that Roper was able to resolve your address and pricing issue after what sounds like a frustrating situation with the incorrect address causing you to miss the notice about the unit price increase. We truly appreciate you taking the time to share how Roper went above and beyond by calling you back, reaching out to corporate on your behalf, and working to get your original pricing restored for the month along with those additional helpful services. It's wonderful to hear that despite ... read more
I had things in storage for a couple of years there. Things I treasured. The facility was always clean and secure. The staff was always helpful and friendly.
Business response:
We're honored to have provided you with a clean and secure storage experience. Thank you for your kind words.
Amazing service. Showed up 5 minutes before closing and in no time Bob took care of me and got me what I was looking for. Thank you Bob! Love this place cause they have an option of 24/7 access.
Business response:
We're pleased to hear about your positive experience with Bob at Extra Space Storage. It's wonderful to know that Bob was able to take care of you efficiently, even when you arrived just 5 minutes before closing time. We're glad he was able to help you get exactly what you were looking for in such a short timeframe. We also appreciate that you find value in our 24/7 access option, as we know this convenience is important to many of our customers. Thank you for taking the time to share your positive experience with us through... read more
Place is nice thus so far. I am concerned about the reviews that seem to have an intro pricing and deceptive in bus practices, by jacking up rents now. I will follow up better in the future with a more formal review. Pros: Clean, nice, easy access. Cons: Can't use the dumpster, concerned about the reviews stating that they pull a bait & switch on rent. Will update further on this when I have to pay for the second month, or get my stuff out asap.
Business response:
Thank you for sharing your experience and concerns. We take your feedback seriously and appreciate you bringing these matters to our attention. We're glad to hear you find our facility clean, nice, and easy to access. Regarding your concerns about pricing and practices, we assure you that we strive for transparency in all our dealings. We value our customers and aim to provide a positive storage experience. If you have any further questions or concerns, please don't hesitate to reach out to our management team directly. We'r... read more
These guys are the best at what they do I've never had such a great experience at a storage facility. Which has incredible security, easy pull up and offload cards available wherever you are, the price was insanely cheap and the staff was went above and beyond to assist me 5 minutes before closing.
Business response:
We're glad to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!
Bob did an amazing job setting me up. Fast and easy. Excited for my time here. Showed me the space and explained everything cohesively.
Business response:
Thanks for your wonderful feedback, Connor! We're glad Bob provided you with a fast and easy setup experience. Looking forward to your time with us!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 4,302 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.