Extra Space Storage

Mark W. 

on Yelp

14 years ago

As my wife and I were moving, we needed a storage unit. This Extra Space Storage facility seemed to be in a convenient location, so we checked it out. The employees Mike and Jerry couldn't have been more helpful. It was our first time renting a storage unit, and Mike immediately made us feel at home. We got plenty of space for the money. The rooms were full height, clean, etc. They were updating the hallway lighting during our rental period, so things were plenty bright. That provided plenty of light for inside the ... read more

Adrienne A. 

on Yelp

14 years ago

I have used many storage places in my life so far. Extra Space Storage has great Customer service! Even helped me with my lock when any other place would have just charged me 20 bucks to get a new one. Great 1st month rates! No secret charges etc. The price they gave me over the phone was really the price I paid in person. 

Starlight M. 

on Yelp

17 years ago

My experience with ESS: 1. I went to their website. 2. I indicated I wanted a unit near my zip code. 3. They gave me a comprehensive list of options which I narrowed down to the size and location I desired. 4. I indicated I wanted to reserve it now, and set my move-in date nearly 3 weeks out from now. 5. I paid $20 to reserve it and get the 1st month rent free. 6. I hit submit, and was offered a map and my confirmation data. 7. My cell IMMEDIATELY rang with ESS confirming they got my reservation, the move-in date, and did... read more

Berenice S. 

on Yelp

a month ago

I went from paying $140 to $214 after 5 months which is ridiculous...the floors are carpet so it smells bad and it's extremely hot, no AC inside the storage units. The elevators are constantly going out and I have to go around and about to find one that works. You'll also find the homeless encampments around the building with used needles on the floor by where you park. 

Navy F. 

on Yelp

2 months ago

All I wanted was the true local phone number with which to reach "Joy", located at the 3883 Sherman St, San Diego, CA 92110 facility, but apparently covering phones for the 1560 Frazee Rd, San Diego, CA 92108 facility, where my locker is located. "Joy" and I have been discussing details of my lease, and I wanted a direct phone number for her. Ever since Extra Space bought out our locally-owned storage facility, it has been as complete SHITE SHOW as far as customer service. NOW, when you call the listed number (619) 297-350... read more

Jenn J. 

on Yelp

2 months ago

This place is a crock. They sign you up for a cheap rate and then your rate increases 4 months later (without telling you upfront) and then increases every 6 months after that. With the amount they are charging you'd think they would at least have HVAC. Our space is located on the top floor, so the heat is almost unbearable in the summer. The elevator and hallway smell is even worse. Also, the homeless encampments around the perimeter fence is unsettling. There's nothing like making a storage run with your kid and watching ... read more

Samuel C. 

on Yelp

4 months ago

I signed up today over the phone--the price sounded great. But when I went in to get my storage unit, I was told that in just four months the rate will increase to fair market value. It would've been nice to be informed of that upfront. I'd recommend staying away from this place. 

Dumas Edward M. 

on Yelp

6 months ago

READ THIS REVIEW and all the other 1 star (become you can't go lower) Disgusting Facility Market rate increases? What market? Who decided this??? Over priced insurance 30 here and 16 at the newer, cleaner, metal doors, great locks no more than 8% if that raise at all! Light in the unit, 50% bigger, cleaner, better staff.... So again who decides the Msrket RATE?? In 8 months 4 different amounts billed to my credit card without notice?? I've never seen a crspper business with shady pricing... DO NOT RENT HERE!!!! ... read more

Shane D. 

on Yelp

9 months ago

BAIT AND SWITCH PRICING - AFTER 3 OR 4 MONTHS. I find this company's ethics to be terrible and they practice misleading price gouging tactics. Booked a 5x10 unit - ($74/ MONTH TO $148/MONTH ON THE 4TH MONTH). I had a budget set for my storage unit and after signing up for a 5x10 unit with a base rate of $74/month they randomly changed it to $148/ month. THEY DOUBLED MY BASE RATE IN THE 4TH MONTH WITH NO WARNING AND CHARGED MY CARD ON FILE ($74/ MONTH TO $148/MONTH ON THE 4TH MONTH). I'm leaving one star because the... read more