Extra Space Storage

Edwin W. 

on Yelp

14 years ago

Of all of the facilities I have rented from, Extra Space Storage has always had the most competitive prices for the spaces offered and the hours of access. My only complaint about this facility is the inconvenience of having to reserve a cart for after office hour use. 

Julia F. 

on Yelp

14 years ago

Wow!!!!!!!!!!!!!!!! After dealing with Price Self storage Pacific Beach , this place is like a reward, their rates are better, their terms are better, their past dues are more lenient, and they don't mandate your credit card on file so they can yank payments out , when it is due on the very first of the month! 

Mark W. 

on Yelp

14 years ago

As my wife and I were moving, we needed a storage unit. This Extra Space Storage facility seemed to be in a convenient location, so we checked it out. The employees Mike and Jerry couldn't have been more helpful. It was our first time renting a storage unit, and Mike immediately made us feel at home. We got plenty of space for the money. The rooms were full height, clean, etc. They were updating the hallway lighting during our rental period, so things were plenty bright. That provided plenty of light for inside the ... read more

Adrienne A. 

on Yelp

14 years ago

I have used many storage places in my life so far. Extra Space Storage has great Customer service! Even helped me with my lock when any other place would have just charged me 20 bucks to get a new one. Great 1st month rates! No secret charges etc. The price they gave me over the phone was really the price I paid in person. 

Starlight M. 

on Yelp

18 years ago

My experience with ESS: 1. I went to their website. 2. I indicated I wanted a unit near my zip code. 3. They gave me a comprehensive list of options which I narrowed down to the size and location I desired. 4. I indicated I wanted to reserve it now, and set my move-in date nearly 3 weeks out from now. 5. I paid $20 to reserve it and get the 1st month rent free. 6. I hit submit, and was offered a map and my confirmation data. 7. My cell IMMEDIATELY rang with ESS confirming they got my reservation, the move-in date, and did... read more

Paul P. 

on Yelp

3 weeks ago

AVOID AT ALL COST. I rented a 5x10 unit for ~$80/month in June 2025. I noticed recently that the rent has increased by about 100% (doubled) and did not know about it as it was on auto payment. They said they mailed a notice to my home, which I never got. It's very telling that they send out office closure notices via email but do not send something like a rent hike via snail mail. Talked to the store manager but explained that the rates online are promotional, which ALWAYS increase after 4 months, then again several months l... read more

Douglas P. 

on Yelp

4 weeks ago

30% price rise is to be expected. Also expect to move your goods several hundred feet to/from your vehicle. Also, there are never any carts to move your stuff. Expect to spend 20-30 minutes rounding up a cart. Many complaints have resulted in zero response. 

Berenice S. 

on Yelp

4 months ago

I went from paying $140 to $214 after 5 months which is ridiculous...the floors are carpet so it smells bad and it's extremely hot, no AC inside the storage units. The elevators are constantly going out and I have to go around and about to find one that works. You'll also find the homeless encampments around the building with used needles on the floor by where you park. 

Navy F. 

on Yelp

5 months ago

All I wanted was the true local phone number with which to reach "Joy", located at the 3883 Sherman St, San Diego, CA 92110 facility, but apparently covering phones for the 1560 Frazee Rd, San Diego, CA 92108 facility, where my locker is located. "Joy" and I have been discussing details of my lease, and I wanted a direct phone number for her. Ever since Extra Space bought out our locally-owned storage facility, it has been as complete SHITE SHOW as far as customer service. NOW, when you call the listed number (619) 297-350... read more