Extra Space Storage

T G. 

on Yelp

3 weeks ago

Walked in at 5:45 because the website said the office closed at 7pm. Was rudely told they were off work and leaving. Called the number to get a unit and the lady was super nice, but I was sad not to be able to tour the units. I got in the same night which was exciting. But I was SO DISAPPOINTED in my unit. Just check out the photo, it should say the thousand words for me. Further research and found apparently they "added on" these units. Calling tomorrow for a refund. 

Julia S. 

on Yelp

3 months ago

I ve been renting a unit with Extra Space Storage for a little under 2 years, and honestly, this has been the worst experience. First, they keep raising the price without proper notice, I went from about $120 to nearly $300 a month in no time , That's a huge jump! Because I travel a lot for work, sometimes out of state or overseas, I sent a friend to access my unit. Even while I was on the phone with them, they refused to let him in. They kept asking for emails and requests, which I sent, but nothing was ever resolved. I... read more

Madison O. 

on Yelp

4 months ago

The place is decent , but they will Jack up your rates in a ridiculously unfair manner once you're settled in . They raised our rate 30% after 3 months . I would not recommend . 

Paul P. 

on Yelp

6 months ago

AVOID AT ALL COST. I rented a 5x10 unit for ~$80/month in June 2025. I noticed recently that the rent has increased by about 100% (doubled) and did not know about it as it was on auto payment. They said they mailed a notice to my home, which I never got. It's very telling that they send out office closure notices via email but do not send something like a rent hike via snail mail. Talked to the store manager but explained that the rates online are promotional, which ALWAYS increase after 4 months, then again several months l... read more

Douglas P. 

on Yelp

6 months ago

30% price rise is to be expected. Also expect to move your goods several hundred feet to/from your vehicle. Also, there are never any carts to move your stuff. Expect to spend 20-30 minutes rounding up a cart. Many complaints have resulted in zero response. 

Berenice S. 

on Yelp

10 months ago

I went from paying $140 to $214 after 5 months which is ridiculous...the floors are carpet so it smells bad and it's extremely hot, no AC inside the storage units. The elevators are constantly going out and I have to go around and about to find one that works. You'll also find the homeless encampments around the building with used needles on the floor by where you park. 

Navy F. 

on Yelp

11 months ago

All I wanted was the true local phone number with which to reach "Joy", located at the 3883 Sherman St, San Diego, CA 92110 facility, but apparently covering phones for the 1560 Frazee Rd, San Diego, CA 92108 facility, where my locker is located. "Joy" and I have been discussing details of my lease, and I wanted a direct phone number for her. Ever since Extra Space bought out our locally-owned storage facility, it has been as complete SHITE SHOW as far as customer service. NOW, when you call the listed number (619) 297-350... read more

Jenn J. 

on Yelp

11 months ago

This place is a crock. They sign you up for a cheap rate and then your rate increases 4 months later (without telling you upfront) and then increases every 6 months after that. With the amount they are charging you'd think they would at least have HVAC. Our space is located on the top floor, so the heat is almost unbearable in the summer. The elevator and hallway smell is even worse. Also, the homeless encampments around the perimeter fence is unsettling. There's nothing like making a storage run with your kid and watching ... read more

Samuel C. 

on Yelp

a year ago

I signed up today over the phone--the price sounded great. But when I went in to get my storage unit, I was told that in just four months the rate will increase to fair market value. It would've been nice to be informed of that upfront. I'd recommend staying away from this place.