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Extra Space Storage
- Self Storage
- San Diego, CA
About this business
Location details
3883 Sherman St, San Diego, CA, 92110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
This place is a crock. They sign you up for a cheap rate and then your rate increases 4 months later (without telling you upfront) and then increases every 6 months after that. With the amount they are charging you'd think they would at least have HVAC. Our space is located on the top floor, so the heat is almost unbearable in the summer. The elevator and hallway smell is even worse. Also, the homeless encampments around the perimeter fence is unsettling. There's nothing like making a storage run with your kid and watching ... read more
I signed up today over the phone--the price sounded great. But when I went in to get my storage unit, I was told that in just four months the rate will increase to fair market value. It would've been nice to be informed of that upfront. I'd recommend staying away from this place.
READ THIS REVIEW and all the other 1 star (become you can't go lower) Disgusting Facility Market rate increases? What market? Who decided this??? Over priced insurance 30 here and 16 at the newer, cleaner, metal doors, great locks no more than 8% if that raise at all! Light in the unit, 50% bigger, cleaner, better staff.... So again who decides the Msrket RATE?? In 8 months 4 different amounts billed to my credit card without notice?? I've never seen a crspper business with shady pricing... DO NOT RENT HERE!!!! ... read more
BAIT AND SWITCH PRICING - AFTER 3 OR 4 MONTHS. I find this company's ethics to be terrible and they practice misleading price gouging tactics. Booked a 5x10 unit - ($74/ MONTH TO $148/MONTH ON THE 4TH MONTH). I had a budget set for my storage unit and after signing up for a 5x10 unit with a base rate of $74/month they randomly changed it to $148/ month. THEY DOUBLED MY BASE RATE IN THE 4TH MONTH WITH NO WARNING AND CHARGED MY CARD ON FILE ($74/ MONTH TO $148/MONTH ON THE 4TH MONTH). I'm leaving one star because the... read more
Business response:
We are sorry to hear about your experience with the pricing adjustments. We understand your frustration with the unexpected change in your monthly rate. Our pricing structure is designed to reflect current market conditions, which can sometimes lead to rate changes. However, we acknowledge that we should have communicated this possibility more clearly. Please feel free to reach out to us at (619) 297-3502 to discuss this further. We would like the opportunity to address your concerns and explore any potential solutions.
DON'T GO HERE I've had the same storage unit for over 8 years. Never had an issue. Now this company Extra Space Storage buys the building, jacks up my rent by double without telling me - so I fall behind on the rent and BOOM my stuff is up for auction. They don't care about people or situations at all. I asked if I could make weekly payments to catch up - their answer - if you come in each week (not on line) and you're fully paid off by auction day. Which is only three weeks away. I can't afford it because of the huge incre... read more
Business response:
We appreciate you taking the time to share your concerns. We understand your frustration with the situation and would like to address this matter directly with you. Please feel free to reach out to us at (619) 297-3502 to discuss this matter further. We hope to have the opportunity to speak with you and find a resolution.
Buyer beware , company practice is get you in on a promo rate and 4 months later increase it by $100 . I booked online with no disclaimers they just sent a letter notifying rent is increasing . Classic bait and switch
Business response:
Apologies for any inconvenience. We value your feedback and would like to address your concerns. Please feel free to contact us at (619) 297-3502.
do not rent from this place!!! worst experience of my life. when you get through the crowd of homeless people using drugs openly you are greeted by a manager who likes to throw her authority around. she acts as if she owns the place and has no one to answer to. When I made a reservation through corporate she denied me and told me that I had an "incident" there. When I asked her what she was talking about she only told me that I was old and must be suffering from Alzheimer's so she would refund my money. She couldn't elaborat... read more
Business response:
Thank you for bringing this to our attention. We take customer feedback very seriously and are concerned about the experience you've described. We would like to investigate this matter further and address your concerns directly. Please contact us at (619) 297-3502 so we can discuss this situation in detail and work towards a resolution. We appreciate you taking the time to share your feedback and look forward to speaking with you.
I have been renting a unit on E Main St in El Cajon for going on 2 years. They sold the unit as an internet special but after a few months they raised the rent. I am now paying 334.00 a month which is outrageous. The manager Victor is not very helpful. I recently lost my job as I have long Covid and have been unable to pay. I called him last Friday to let him know I am starting a job and will pay in two weeks. He said he was sick of me and is going to auction the contents of my unit on Tuesday at 2pm. This company is a scam ... read more
WARNING!!!DO NOT USE EXTRA SPACE STORAGE!! I would give negative stars if I could. This place is full of thieves. Not only are the owners thieves, but they work together with their insurance company to steal from people. They will enter your unit without your permission, they will love your belongings and not tell you, and they take no responsibility for anything you might be missing. And then their insurance company will deny your claim and say that since your unit was entered via the key PROVIDED BY THE OWNER, they can not... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 4,051 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.