Extra Space Storage

Kayla M. 

on Yelp

2 years ago

The facility is nice and relatively secure. However, after three months of leasing from them, they sent a letter letting me know they would be raising my rent by 87% with minimal notice. While I acknowledge the right to adjust pricing, such a significant increase in such a short rental period seems unreasonable. It makes it difficult to trust their rental policies, and I feel I need to actively search for a more reputable property that prioritizes client protection and fair pricing. 

April A. 

on Yelp

2 years ago

I received a call that my storage unit got broken into today, along with others in the Solana Beach location in CA. I drove down to the unit, and some of my antiques had been stolen along with tax papers with my social and bank records. I am scared for my life because these thieves now know everything about me and where I live. I was surprised to find no cameras inside the building, only outside. It's easy for anyone to go in and cut the locks. Only one person is working during the day and it's a free for all for anyone that... read more

Nicole C. 

on Yelp

2 years ago

DO NOT GET A UNIT HERE for SO many reasons. 1.) there are homeless people EVERYWHERE. They camp right outside of the facility in large numbers. They are scary, aggressive and dirty. It doesn't feel safe. 2.) the staff doesn't care about their customers or their jobs. THEY ARE UNDER-QUALIFIED FOR THE JOB and need training in customer service. Their office feels like a scene from the tv show, "The Office." * quick story to give an example of their incompetence - The sprinkler system on the third floor of my building was set of... read more

Carl M. 

on Yelp

2 years ago

Terrible costumer service all around. Employees in the office were very sarcastic and rude. They also don't notify you when they start charging you extra for the storage space. I would rather drive around with all my junk than rent another space here. 

Victoria W. 

on Yelp

2 years ago

i'm really disappointed with this place. i have a small sized unit that i found with one of their promotions back in march, with military discount came out to around $90 a month. i asked when we first when in if it was a set price & they told me yes, as long as we purchased it before the promotion ended. when we went to go see the unit, it was all run down wood, the door to our unit had chips and did not seem very kept up with but again, for $90 a month i was really in no place to complain. i give one star because after ab... read more

Andy P. 

on Yelp

2 years ago

I been with this storage unit for about 2 years because I'm on travel and they raised the price 4 times,first without telling me about it, I had to call the last time and they said sorry about that we will go back to your original price? Like what if I didn't call ? I'm screwed because I'm on travel but once I get back I'm taking everything I got and leaving this place. DONT COME HERE unless you like getting 30$ added to your bill every 4 months. 

Izola S. 

on Yelp

3 years ago

As far as storage facilities, go, they have all of the same features that other facilities do. I immediately went to them because they had a great value. I started off at $75 per month for a 6 x 6 unit. They didn't raise my rates for maybe six months? The first 3 times it went up, it was only $10 approx. and each of those times that my rate changed, they gave me 30 days notice. Then one month, I noticed that my bill and what was extracted from my checking account, was $142. I did not receive anything telling me that it was ... read more

Stephanie T. 

on Yelp

3 years ago

Worst storage facility I have ever been to. Was clearly treated differently because we walked up with a wagon of stuff that was going into the storage. Apparently traveling without a vehicle MUST mean that you are homeless, and that automatically makes you a second class citizen who doesn't deserve any respect or common human decency. Despite paying the storage in full and in cash. and I was still told that I couldn't help my boyfriend to bring our belongings in the storage because I didn't have an i.d. even though I wasn't ... read more

Cameron H. 

on Yelp

3 years ago

The facility is not clean there is very little signage to show where to go or how to find your unit. I ended up just cancelling my unit because when I arrived there was still someone's items in the unit I was paying for as well as the unit was not cleaned at all. When I asked if there was any other units I could switch to I was told that the other one they had available would be costing me 300$ extra from the original unit I was trying to get so absolutely not worth the value or anyone time to use this facility.