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Extra Space Storage
- Self Storage
- Santa Cruz, CA
About this business
Location details
2900 Soquel Ave, Santa Cruz, CA, 95062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Calling in to ask for rates to be reduced, does work. It's still crazy they do these huge auto rate hikes. If you know you aren't going to be moving out, you can prepay for the year to keep rates reasonable.
Business response:
We're sorry to hear this, Nick M. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
I'm using the 2900 Soquel ave branch. Very friendly and customer-service oriented manager and team member. One of the best. Highly recommend!
Business response:
Hi Henry, thank you for recommending us. We're glad the manager is very friendly and customer-service oriented. Please stop by the office or call us at 888-STORAGE if we can help you with anything!
Xlnt Recommend for value, safe, extremely clean, great personnel. Have used this co numerous locations in ca and or
Just wanted to share my experience with Extra Space Storage. Not only was Rafael exceptional with his customer service but I felt heard and understood. He mentioned he's a fairly new hire but he handled himself well and was prepared with information. Answered all of my questions with a great attitude and thanked me for my time
Business response:
Thank you for your review, Madeline. It's great to know Rafael was understanding, informative, and customer-oriented. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
They told me what to do, explained the charges, and helped me when I opened my unit. I could not ask for more. They kept my things safe and dry for over two years. I recommend Extra Space Storage with 5 stars.
Business response:
Thanks so much for the positive review, Miss Stephanie. We understand how important keeping your belongings clean and safe is! We thank you for trusting us with your valued belongings! If you have any storage needs in the near future, we would love to have you back! As always, give us a call at 888-storage if you need anything.
I had a wonderful experience with Extra Space storage on 2900 Soquel Ave. At a time when there were very few spaces available the manager (Dapring) went out of her way to help me find the correct size for my items, taking the time to clarify what spaces might be available in the near future etc. She always had good suggestions for moving items and hauling services as well. They are centrally located, clean, and I felt my items were always secure due to their monitoring system. I can't say enough positive things about my... read more
Great Customer service! Great rates and secure property! I called to ask about rates and they contacted me right away. The process was fast and easy.
Business response:
Thank you for the kind words, Michael! We're committed to providing excellent customer service. We are so glad you are satisfied with your rental rate! We're happy we were able to provide a smooth rental experience. Don’t hesitate to reach out if you need anything at 888-STORAGE.
We've used Extra Space Storage several times, and they have been very professional every time. They take the time to show you the premises, make everything clear, answer questions, and very polite and thorough. Everything is very clean and well taken care off. I am recommending them for your storage needs!
Business response:
Hi Carmen, thank you for your review. We're glad our team took the time to show you the premises, make everything clear, and answer questions. We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Thanks for recommending Extra Space Storage! Stop by our office if you need assistance or have any questions.
On the day I walked in the door they were kind generous and helpful and courteous respectful and they might thousand plus stays with them extremely amazing they were always there to help me and even tolerated days that didn't go well for me with respect I'm going to miss them all but I think you extra space for giving my possessions home until they could be brought back to me God bless you all Janet
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,020 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.