Extra Space Storage

Valeria M. 

on Yelp

12 years ago

I rented a space there less than a month ago but so far the experience has been great! Manager Michael and assistant manager Zachary have been attentive, extremely accommodating, and fast to respond. 

denise s. 

on Yelp

16 years ago

Thru-out my experience with this company and with this facility I;ve been treated with the utmost respect, always with a smile, and readt to help me with MY needs. They are also a one stop shop for all your move-in needs and I like that. 

Billy P. 

on Yelp

a month ago

Today started with a phone call from Hannah Huss saying that I was "caught dumping" at the facility last night and would be fined $75.00. I explained this was outrageous, asked to see security footage, and had to drive there to confirm the fact that I was not the bald man in the Chevy Excursion dumping trash. It is their protocol to call and reprimand before doing any checking on the information I had on file. 

Jessica U. 

on Yelp

6 months ago

These people bring you in at a decent rate, then they jack up the price at least $100 a month a few months in( with ZERO warning) $1200 more per year. Go anywhere else. 

Sheila N. 

on Yelp

6 months ago

Two years ago I rented a unit. For the third year the price is $1000 more than the first year, which is outrageous. Especially since they erred on the accounting when I decided to give up my unit. It took all day for accounting to straighten out. Often the office is locked (with no apparent reason) when help is needed. It has become less clean, with junk outside the building. I found the manager on site difficult to communicate with every time. I would never use them again. 

Scott M. 

on Yelp

3 years ago

I've had a dramatic relationship with Extra Space Storage in Santa Cruz which is a unusual for something as simple as a storage unit. I was blamed for breaking their elevator because I knocked the side of it with a cart (as the door closed too fast). The woman who manages the place pointed out that it was caught on camera, but oddly didn't offer to provide me the footage or show me the proof. I have been in thousands of elevators and they are made of steel, and don't break if you accidentally bump them with the side wit... read more

Kelley M. 

on Yelp

4 years ago

Any one else get a rate increase notification this week? My rent is going from $171 to $251 in a month. I understand that there will be increases, but $80? The sad thing is that the people are great and facilities clean, but the rate hike is forcing me out. They really are doing customers dirty! 

Carolyn C. 

on Yelp

4 years ago

Horrible, horrible place of business. They lure you in with a cheap rate then they gouge you with a super high rate. They are then unwilling to adjust to market rates. BUYER BEWARE!!!! This is not a place you want to do business with. Also, why I gave them a horrible rating is that when we went to move in the gates were broken and unmanned. You could not get in at all. We had a full Uhaul that we had to keep an extra night and pay for a hotel since we had no other option but to wait for them to do the repair. The offered n... read more

Martel B. 

on Yelp

6 years ago

Was online looking before the opened, called to inquire about pricing/availability and was told a unit was available, but others were interested, said 1st come 1st serve, then why make a reservation? Baited me on one then tried to switch me to a more expensive, the old bait and switch, on top of that, the manager "ping" was condescending and rude, I didn't believe she had "just rented that one" . A bad system with rude employees is just not up to par.......