Thomas O. on Yellow Pages
6 years ago
10/13/2014, 11:14 AM
Extra Space Storage – An Excellent Change
I've been a customer of this Thornton Avenue storage facility since it opened years ago as All-Aboard Mini Storage. The facility changed ownership, and it is now Extra Space Storage.
Over the years, I received excellent customer service. Therefore, I had concern the change in ownership to Extra Space Storage would bring an unwanted change in reference to customer service.
My concerns were allayed when I visited the facility a few months after the change of ownership. I was warmly greeted by the new onsite manger, Veronica. She introduced herself as the new resident manager, and said she would help with any questions about changes in policy.
I soon discovered Veronica to be a very pleasant, friendly and professional person who strives to provide the best level of customer-centric service. Veronica explained how some familiar elements of the property did not change, but other elements were changed to provide a better customer experience. For instance, the old hours of 7:00 a.m. to 7:00 p.m. have increased to 6:00 a.m. to 10:00 p.m. In addition, the old dark and dim interior hallways of the storage units were repainted a bright white for better lighting and visibility.
Additionally, the front office area was remodeled with a bright, welcoming and up-to-date look. Even smalls things like adding a high-speed air hand dryer to the public restroom was a nice touch. I also noticed the interior hallways of the storage areas were cleaner than the past years; it appears the hallways are now being swept on a regular basis – a definite improvement.
All in all, I am very pleased with the new ownership, and especially pleased with the new on-site manager, Veronica. Without reservation, I would absolutely recommend Extra Space Store on Thornton Avenue in Burbank, California.