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FastMed Urgent Care
- Urgent Care
- Greensboro, NC
About this business
Location details
5402 West Market St, A, Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
What an unprofessional operation. Paid for services at time of visit (Covid anti-body test for travel). Then got a bill in the mail requesting additional payment. Called them 5 times to resolve. Left multiple messages and got no response from anyone. Sat on hold for over an hour only to be hung up on. Called the local office where I was told nothing they can do, I have to call their corporate billing office to resolve. Sent online messages requesting a return call or email... nothing. Sad when you are trying to handle someth... read more
Business response:
Thank you for your feedback regarding your visit. Would you kindly share the exact clinic location you visited, the date of service, and the patient's name so that we may have this reviewed? Thank you
Worst staff I've ever experienced. The young girl at front desk was the most unprofessional and rude person I have seen especially for a medical facility. I also witnessed that behavior from her with all other patients waiting. This is our first and last time here. I would not recommend this establishment to anyone. You won't feel welcomed here and likely get turned away because personal phone calls are most important than medical attention.
Business response:
Thank you for your feedback regarding your visit. Would you kindly share the exact clinic location you visited, the date of service, and the patient's name so that we may have this reviewed? Thank you
As a private patient of Fast Med (and as a Dentist who has told some of my own dental patients how pleased I have been with the professional providers) I CAN NO LONGER RECCOMEND THEM because of horrible customer service with administrative staff. They have failed to bill my insurance and have turned me over to bill collectors! Even the billing company tells me the clinic has not billed my insurance. I have wasted a considerable amount of time being placed on hold. Then after 15-20 minutes, I am given instructions to leave a ... read more
Business response:
This has been addressed as the client has been refunded and a voided claim request was submitted to insurance. We consider this matter to be resolved.
How frustrating and unfair! I made an appointment for 9:30 and was seen at 11:45! One emergency during that time about an hour in. Waiting room FULL including coughing sick person. I will never go back
Business response:
Apologized to client. We consider this matter closed.
$100 dollars for the "free" COVID test. Unethical. I wish I had researched this place before sending my husband there for a COVID test (which took two hours by the way as opposed to my ten-minute actually free test at cvs).
Business response:
The patient has been contacted and we consider the matter closed. Thank you to the client for their patience.
Disgusting service waited over 3 hours then over an hour in a room
Business response:
Thank you to the client for their feedback. This has been documented for leadership review so that we may provide better service in the future.
I got a covid test in 10/2020 at fastmed **********, NC location. Few months prior my company changed insurance providers. I provided the Fastmed with my old insurance info. It took until 05/2021 for them to bill me because unsurprisingly the old insurance wouldn't pay so I provided them with my new insurance info. My new insurance said it was too late to submit the claim and fastmed promptly sent my bill to collection without letting me know they would do that. When I called them in 07/2021 they refused to remove late fees ... read more
Business response:
The client has been contacted several times with the resolution, however voicemail box was full. We consider this matter closed.
Customer Service is very bad here. They don't even have a clue what an x-ray is. The from desk reception was very rude and very cut dry with me as well as everyone. There wasn't a time give for just a x-ray. I was told to just have a seat and she didn't know. Im asking her know what?. If a company sends you at this facility they should be knowable when it comes to medical information. If not don't say we don't take this. And you just told me you don't know. Get clarification before you answer the question. Their a term of be... read more
Business response:
Thank you to the client for letting us know of their concerns. Our leadership has made attempts to contact the client, but have not been able to get through. We consider this matter closed at this time.
I went in the fast urgent care in ********** NC today which is July 6 , 2021 at 7:29pm and was told I couldn't get seen they was closed but they don't closed until 8pm I'm in pain and really needed care so I'm On my way! To ER now the girls that work up to the front need to fired this is unacceptable if they in pain they would want some help to not to be told they closed just so they can hurry up and get off work early than what they suppose to or making they job very easy doing nothing
Business response:
Thank you to the client for letting us know of these concerns. They have been reviewed by leadership and addressed directly with the clinic.
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 3.9 star rating with 1,194 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is open now. It will close at 6:00 p.m.