FastMed Urgent Care

Takeshia J 

on BBB

4 years ago

I was billed incorrectly. I paid and was billed again. I can't reach a person in billing. 

Selise D 

on BBB

4 years ago

Wait time too long, they don't go in order, 5 ppl that came after me got seen b4 I did. I came into a full room of ppl, room cleared out and filled back up, now as I sit here she tells the man that was 3 ppl behind me that he was next, I asked how much longer would it be and she said they are taking drug test 1st, I've been here since 8am....didn't get put in system til about 930....its now 10:37. The guy that just got called back has only been waiting for 45min. 

Kathy G 

on BBB

4 years ago

This is the complaint I sent to FastMed on May 4, 2021. They have not responded: I was billed for $18.53 by FastMed's "Request for Payment" dated 3/22/21, following a covid test on Feb. 15, 2021. The bill indicates that failure to pay within 60 days of the date of the initial bill will result in collection. The bill was paid in full on 4/3/21, my check #****. The check cleared in FastMed's account on 4/12/21. On 4/21, some 9 days after the check cleared your account, I received a text indicating that the bill was still outst... read more

Mary Lee F 

on BBB

4 years ago

Have been trying to reach the billing department for two days regarding a bill for services rendered on 9/10/2020 after receiving a letter stating balance due of $200. On 4/20/2021 a text was received stating a balance of $326.00. I finally reached a live person this morning. While I was attempting to explain the insurance EOB stated they'd not received requested information from the provider and had closed the claim, ***** was rude and then hung up on me! I have attempted several numbers only to encounter a barrage of autom... read more

Johann W 

on BBB

4 years ago

My husband went to Fast Med on Feb. 2, 2021. He gave them his insurance information. They asked for a credit card to pay the copay when they heard from the insurance. Was told they would not charge our card until they contacted us first. Well our credit card was charged $200 without any contact. Last week we received a statement/bill showing our bill was $241 with our payment of $200 taken off and saying we owed $41 more. One problem, it said insurance paid 0. Today we called our insurance company and were told nothing was s... read more

James B 

on BBB

4 years ago

Very similar story as related by ******** (12/21/20). I was told when I called for Covid Rapid Test there was no charge, insurance would pay 100%, otherwise I would have went to another facility. I am not here to complain about the condition of the facilities (not clean, outdated, etc) but rather the bill I received after services. After leaving messages on 4 different attempts, finally spoke to a very rude person in billing who told me Fast Med does not contract with the Cares Act REGARDLESS of what their own personal repre... read more

John d 

on BBB

4 years ago

Terrible customer service in the billing department. its like they dont want to get paid 

Lisa D 

on BBB

4 years ago

The only reason they get one star is because of the staff at ****** on ******. Otherwise, dealing with corporate to get medical records and itemized bills is time consuming for me, my lawyer and everyone that is spoken to tells different stories on how to get records. My son and I were hurt in an accident, and the records were released to my lawyer for my son, but I am having to jump through hoops to get mine. The accident happened the first part of November, and on April 7 I get a form to fill our for medical records releas... read more

Richard 

on BBB

4 years ago

Worst medical service ever Tylenol and baby aspirin. Doctor worst