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Fernhill House Care Home
- Assisted Living Facilities
- Worcester, ENG
About this business
Location details
Fernhill House Care Home Grange Ln Fernhill Heath, Grange Ln, Worcester, ENG, WR3 7UR, United Kingdom
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My stay was really good. Staff and management were excellent. I really enjoyed my time here and feel much better for my stay.
Business response:
Dear Lilian, It was a pleasure to meet you and we are all delighted you enjoyed your stay with us. Please drop by for coffee and cake when you have time. Regards.
My mother has not experienced respite care before and was very nervous. She ended up really enjoying her stay and left feeling much more refreshed. I wouldn't hesitate to recommend.
Business response:
Dear Alison, Thank you for sending in such a wonderful review of our home. Feedback from residents and their family members is invaluable to us and to receive such positive comments is very pleasing. Regards, Home Manager
I went to Fernhill House after a hip operation for 2 weeks. It was excellent. All staff were great, friendly and happy. Great management team. The best thing I have done in years. Cannot praise them enough.
Business response:
Dear Mike, Thank you for taking the time to write such a positive review of Fernhill House. I will pass on your comments to our team. Hope the recovery is going well! Regards, Mike Dearn Home Manager
The care, attention to detail and concern for the overall well being of their residents is nothing short of exemplary. This starts with senior management and cascades through the rest of the staff. I cannot recommend this care home more highly.
Business response:
Dear David, Many thanks for your kind words about Fernhill House and our dedicated team. It is always good to receive comments from someone close to the home. Regards, Mike Dearn Home Manager.
My mom was moved to this home recently, the care she is now receiving is amazing. All of the team are so caring and helpful and all do it with lovely smiles. The activities are fabulous. Not seen my mom so happy for a long time - thank you. And it all starts at the front door.
Business response:
Dear Susie, What a lovely review of our home, thank you. The team at Fernhill are very committed to providing excellent care and they will be so pleased to read your review. Thanks again, Regards
As I live in Belgium I really want to be sure Dad is happy! I can see he is in fine form! When me and my family come from Belgium we are all made very welcome! Home from home! Lovely lunch and nothing is too much to ask. Dad is probably not the easiest of people but I'm sure all the staff are very patient with him. Beautiful place, very well kept! Clean and very well organised. Glad to see he is making friends! Thanks for everything.
Business response:
Dear Janet, thank you for taking the time to review Fernhill House. The team are always very pleased to read such compliments. Regards, Mike Dearn Home Manager
All staff are very caring indeed and all residents are treated with the utmost respect and nothing is too much trouble if you have any queries.
Business response:
Dear Helen, Thank you for your kind words. I will pass your comments on to the Fernhill team. Regards, Mike Dearn Home Manager
The home is beautifully furnished but not necessarily practical, eg. shower controls behind the seat, push flush, not a lever on the toilet. The staff are very caring and have always been approachable and very helpful. There is a wide choice of food and drink and visitors are always made very welcome. All of the staff have been understanding through the initial difficult settling in period. We are very impressed with them.
Business response:
Thank you for taking the time to review Fernhill House. Feedback is very important to us as we are continually looking to improve and you make some excellent points. Regards, Home Manager
My nan has been moved back to Fernhill House after having a not so nice experience at another care home. Having previously stayed here on respite she is very happy to be back. All of the staff are very friendly and caring. Her spirits are high again after being back here for 2 weeks now. Thank you very much for looking after her so well.
Business response:
Dear Abi, Thank you for taking the time to write such a wonderful review of our home. I will pass your kind words on to the team. Regards, Home Manager
Frequently asked questions about Fernhill House Care Home
How is Fernhill House Care Home rated?
Fernhill House Care Home has a 4.8 star rating with 113 reviews.
When is Fernhill House Care Home open?
Fernhill House Care Home is open now. It is open 24/7.