Fernhill House Care Home

4.8

Assisted Living Facilities
Worcester, ENG

About this business

Wellness Assisted Living Facilities

Location details

Fernhill House Care Home Grange Ln Fernhill Heath, Grange Ln, Worcester, ENG, WR3 7UR, United Kingdom

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4.8113 reviews

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Susan N

2 years ago

Going to Fernhill House is like being wrapped in a cosy blanket. From the moment you are greeted at the door you feel completely loved and cosseted. The total family care made it so special. Thank you to everyone!

Business response:

Thank you so much for your really kind words. We will share this with our team.

Rachel M

2 years ago

I have been coming to Fernhill House Care Home for seven months, twice a week. I have been visiting my friend and enjoying the entertainment and the fabulous company of staff and residents. Fernhill House is like a home from home, it's very clean, cosy and full of laughter and fun. My friend have been very well looked after and I have felt very happy that she is always safe here and always happy. Definitely the best care home in Worcestershire.

Business response:

Thank you so much for this lovely review, Rachel. We are thrilled that you enjoy the entertainment and find Fernhill a home from home! Thank you for your kind words, we really do appreciate it.

Ann G

2 years ago

My dear friend was suddenly taken seriously ill and after a short, traumatic stay in A & E she returned to Fernhill House. This was such a great relief, as the care she received was outstanding and she was surrounded by love until she died peacefully. Her life at Fernhill for the past six months has been full of fun, which outweighed the loss of independent living. Her other very close friend and I were cared for too by the wonderful staff. They are very special people!

Business response:

Thank you so much for taking the time to write this review. Your kind words have been shared with the team. We are so sorry about the loss of your friend and we are thinking of you during this difficult time.

Liz D

2 years ago

The positive and purposeful cohesive environment made the residents we supported very happy. Although suffering from Alzheimer’s and vascular dementia and failing sight, she became the ‘life and soul of the party’ entering into all activities with gusto. Her general well-being improved and the progress of dementia slowed. Unfortunately, a sudden illness resulted in accessing the emergency services of the hospital. Effective liaison between the hospital and home resulted in perfect end-of-life care being provided in the nursi... read more

Business response:

Thank you so much for your kind words. We were honoured to care for your friend through her End of Life stage. This will be shared with the team.

Hannah H

2 years ago

My nan has recently returned from a two-week respite stay at Fernhill House, following a period in hospital. The home is lovely and lots is going on. She enjoyed being pampered and she was able to get her confidence back before going home. The customer relations manager really went above and beyond to accommodate us, to which we are very grateful.

Business response:

Thank you so much for taking the time to write this lovely review. We hope your Nan has settled back into her own home. We are so thrilled the team could support your Nan and your family with a speedy admission into Fernhill House.

Amy L

2 years ago

When my mother-in-law came to Fernhill House Care Home for respite care to bridge the gap between hospital discharge and returning to her own home, the team at Fernhill made the whole process smooth and simple. They factored in every little detail, from making sure her favourite puddings were on the menu to catering for us to visit one afternoon for a ploughman’s lunch. The care staff were incredible and went above and beyond to the point of giving my daughter a tub of ice cream the night my mother-in-law was discharged to F... read more

Business response:

Amy, thank you so much for taking the time to write this lovely review, your kind words have been shared with the team. It was a pleasure to have your mother-in-law with us and we hope she has settled back at home.

Alison R

2 years ago

My mother recently went to Fernhill House for 2 weeks respite, she was a little nervous as she has never done this before. However, all the staff and residents were so welcoming she settled in straight away. She thrived on the outstanding care received, the excellent food and range of activities available to her. She is already looking forward to the opportunity of staying at Fernhill House again.

Business response:

Thank you so much for this lovely review Alison! We are so pleased that your Mother enjoyed her stay and we look forward to welcoming her back soon. She is always welcome to join us for lunch or a cup of tea.

James S

2 years ago

I just wanted to drop a review to say a huge thank you to Fernhill House Care Home for looking after my mum before she passed. They helped prolong my mum's life and gave my children the opportunity to know her better and I will be eternally grateful for them for that. All the staff are incredible but I have to single out two members of staff, in particular, for being there for Mum with all her needs and keeping me and my family updated with kind and thoughtful words. For anyone wanting a family member to be cared for and tre... read more

Business response:

Thank you so much for taking the time to write this lovely review. Your kind words have been shared with the team. Please keep in touch and your father is more than welcome to join us for lunch anytime.

Tim M

2 years ago

Many, many thanks to the excellent team at Fernhill for their outstanding, professional care combined with treating my mother with dignity and respect. It was very good to know that she was so well looked after. She is very fond of Fernhill. We very much appreciate how they were so welcoming to family and friends visiting.

Business response:

Thank you so much for taking the time to write this lovely review. We are so thrilled that your mother enjoyed her stay. She is welcome to pop in for a cup of tea anytime!