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Fernhill House Care Home
- Assisted Living Facilities
- Worcester, ENG
About this business
Location details
Fernhill House Care Home Grange Ln Fernhill Heath, Grange Ln, Worcester, ENG, WR3 7UR, United Kingdom
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The positive and purposeful cohesive environment made the residents we supported very happy. Although suffering from Alzheimer’s and vascular dementia and failing sight, she became the ‘life and soul of the party’ entering into all activities with gusto. Her general well-being improved and the progress of dementia slowed. Unfortunately, a sudden illness resulted in accessing the emergency services of the hospital. Effective liaison between the hospital and home resulted in perfect end-of-life care being provided in the nursi... read more
Business response:
Thank you so much for your kind words. We were honoured to care for your friend through her End of Life stage. This will be shared with the team.
My nan has recently returned from a two-week respite stay at Fernhill House, following a period in hospital. The home is lovely and lots is going on. She enjoyed being pampered and she was able to get her confidence back before going home. The customer relations manager really went above and beyond to accommodate us, to which we are very grateful.
Business response:
Thank you so much for taking the time to write this lovely review. We hope your Nan has settled back into her own home. We are so thrilled the team could support your Nan and your family with a speedy admission into Fernhill House.
When my mother-in-law came to Fernhill House Care Home for respite care to bridge the gap between hospital discharge and returning to her own home, the team at Fernhill made the whole process smooth and simple. They factored in every little detail, from making sure her favourite puddings were on the menu to catering for us to visit one afternoon for a ploughman’s lunch. The care staff were incredible and went above and beyond to the point of giving my daughter a tub of ice cream the night my mother-in-law was discharged to F... read more
Business response:
Amy, thank you so much for taking the time to write this lovely review, your kind words have been shared with the team. It was a pleasure to have your mother-in-law with us and we hope she has settled back at home.
My mother recently went to Fernhill House for 2 weeks respite, she was a little nervous as she has never done this before. However, all the staff and residents were so welcoming she settled in straight away. She thrived on the outstanding care received, the excellent food and range of activities available to her. She is already looking forward to the opportunity of staying at Fernhill House again.
Business response:
Thank you so much for this lovely review Alison! We are so pleased that your Mother enjoyed her stay and we look forward to welcoming her back soon. She is always welcome to join us for lunch or a cup of tea.
I just wanted to drop a review to say a huge thank you to Fernhill House Care Home for looking after my mum before she passed. They helped prolong my mum's life and gave my children the opportunity to know her better and I will be eternally grateful for them for that. All the staff are incredible but I have to single out two members of staff, in particular, for being there for Mum with all her needs and keeping me and my family updated with kind and thoughtful words. For anyone wanting a family member to be cared for and tre... read more
Business response:
Thank you so much for taking the time to write this lovely review. Your kind words have been shared with the team. Please keep in touch and your father is more than welcome to join us for lunch anytime.
Many, many thanks to the excellent team at Fernhill for their outstanding, professional care combined with treating my mother with dignity and respect. It was very good to know that she was so well looked after. She is very fond of Fernhill. We very much appreciate how they were so welcoming to family and friends visiting.
Business response:
Thank you so much for taking the time to write this lovely review. We are so thrilled that your mother enjoyed her stay. She is welcome to pop in for a cup of tea anytime!
The kindness shown by the staff towards Mum and the wish to put residents at the heart of their decision making have been key in making Mum’s stay at Fernhill House so positive. The home is full of life and fun and it is a joy to watch. Have found the teams responsive and keen to address any issues as they arise. So very grateful to the teams. An exceptional home.
Business response:
Thank you so much for taking the time to write this lovely review. Your kinds words mean so much to the team here at Fernhill House, we really do appreciate it.
Thank you to the staff for looking after me and everyone. I think that living here must be like living in Buckingham Palace.
Business response:
Thank you so much for taking the time to write this lovely review. We are thrilled that you enjoy living here and you think Fernhill House is like Buckingham Palace!
My mother has been under the care of Fernhill for a complete year now... through many management changes and under the time of the pandemic. We switched her status from "respite" over the Christmas period of 2021 to full-time resident. Fernhill's ability to create a "home" of dignity and professional elder care with cheerfulness and positivity has been a true gift to our family. We all live very far away from the home, so we depend on everything that Fernhill House provides... whether that be immediate care for Mother or hel... read more
Business response:
Thank you so much for your response. I really appreciate your feedback and I will cascade it to the team.
Frequently asked questions about Fernhill House Care Home
How is Fernhill House Care Home rated?
Fernhill House Care Home has a 4.8 star rating with 112 reviews.
When is Fernhill House Care Home open?
Fernhill House Care Home is open now. It is open 24/7.