Fernhill House Care Home

James G 

on Carehome.co.uk

6 years ago

My 87 year old grandmother has Alzheimer's and has been a resident at Fernhill House since last summer. The care and attention she receives at Fernhill house is exceptional. The staff are very attentive and sensitive to her needs and I think my family would agree with me that we have absolutely no regrets choosing Fernhill House to care for our grandmother. We recently had a lunch at Fernhill House with my grandmother to celebrate my wedding as she was not able to travel to be with us on the day itself. It was a super occasi... read more

Derek G 

on Carehome.co.uk

6 years ago

We visited a range of care homes in the area and even tried one of them for a month's respite care, but in the end moved my mother, who is currently 87, into Fernhill House in the summer of 2019 and have never had reason to regret doing that. Mum has Alzheimer's but is alert and fully mobile and used to a very active life. Other care homes provide a safe space for residents but lack the staff to devote one-to-one time to provide stimulating activities to fill the day. Fernhill House does have enough staff to do that; who are... read more

J T 

on Carehome.co.uk

6 years ago

Staff are excellent, always polite, caring and extremely loving. Dad couldn't wish to be in better hands. Any concerns are always dealt with efficiently and promptly. I am kept fully informed of Dad's care needs. Staff will give of their time and have gone over and beyond during a recent bereavement, making sure that Dad had all the time to grieve, but also making sure that he is supported. 

H C 

on Carehome.co.uk

6 years ago

My 87-year-old mother has been living in the dementia community for six months, previously living independently at home, with carers support. The staff have all helped her to settle and take part in the full life offered by Fernhill House. She is very happy and wonderfully cared for physically, medically and emotionally as required. All staff are friendly and caring to mum and her visitors. Her physical surroundings in Fernhill House are excellent and well maintained. We are very pleased indeed with our experience at Fernhil... read more

Chris H 

on Carehome.co.uk

6 years ago

My mother-in-law moved to Fernhill in November 2019, after spending a month in another care home nearby which she hated. My wife and I were determined to move her to a care home that was of a much higher standard and had food that she actually liked. When we first visited Fernhill it was like entering a 5-star hotel, the staff were extremely friendly and helpful and we were shown around all the rooms and fabulous facilities. We were very impressed and she moved in. Anyway, that was over a year ago now and we have been comple... read more

R S 

on Carehome.co.uk

6 years ago

I found the staff across all grades could not be kinder. It is like a 4-star hotel. 

Julie C 

on Carehome.co.uk

6 years ago

The most amazing, caring team. My father was sadly there for too short a time, for palliative care. The whole family were treated as clients with utmost respect and kindness. No one could ever ask for a more peaceful, caring end to life or support for the family too. 

Liz M 

on Carehome.co.uk

6 years ago

The staff go over and above on their care for the residents - care for the whole person, not just physical needs. They have had a wish tree where residents can ‘wish for’ something outside the usual activities. My mother wished to go back to China where she’d lived and visited. That’s obviously not possible so China came to Fernhill House where 2 members of staff organised Chinese food to be bought in AND a Chinese dragon to entertain all the residents! It was amazing!! Thank you to everyone. She was thrilled! 

K D 

on Carehome.co.uk

6 years ago

As a family, we were able to relax knowing that our relative was sp well cared for. The staff are happy and obliging, patient beyond belief and really keen to get to know each resident.