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First Acceptance Insurance
- Insurance
- Nashville, TN
About this business
Location details
3813 Green Hills Village Dr, Nashville, TN, 37215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
This company is a JOKE!! My son was involved in an accident on May 18, 2024. His car was completely totaled. The other driver is insured by this bootleg insurance company. It’s been over a month and there is ZERO communication about our claim other than one letter with a payout amount. Calvin is our total loss adjuster and is a nightmare to deal with. We blindly mailed the title to our vehicle to them and the company that is supposed to be picking up the vehicle has no record of anything. These people do not care about anyon... read more
Business response:
Thank you for your review. We are unable to locate a claim with the username provided, but would like to help. Please call us at 800-779-2103 so we can review the claim and provide you with a current status. Thank you again for your comments.
They are the most unorganized team of people ever! They don’t respond on a time to help after you have been hit in an accident or file out rental agreement on time. It has taken over several months to get this resolved.
Business response:
*******, thank you for your feedback and our apologies for any delays that resulted in delaying the resolution of your claim. If we can be of additional assistance. please call us at 800-779-2103. We are always happy to help.
I would like to start by saying I cannot believe this insurance company is able to legally operate. I was rear ended by a car in FL was this insurance and it has been a nightmare from day one. I have never been able to get an insurance adjuster on the phone so I had to higher a lawyer. The adjuster has also been unresponsive to the lawyer. The company only allows $19 a day for a rental, but there are no rentals for that cost. The insurance company did not respond to the rental companies request for a limit increase or my law... read more
Business response:
*****, thank you for your feedback. Our records indicate that a Property Damage Manager reached out to both you and your attorney via phone but has been unable to reach you. You should have received an email regarding your rental reservation and reimbursement. Please email us at marketinginfo@firstacceptance.com if you have not received this communication. We're always glad to help.
First Acceptance Insurance should not exist. All the reviews that I read just made me realize that this company is not capable of feeling any empathy for anyone. They are not professional , unethical, selfish, irresponsible, and are probably descendants of *******.. Yes ******... Pure evil.
Business response:
Thank you for your review. We value all of our customers and work hard to provide each one with an outstanding customer experience. We have many happy and loyal customers pf many years. Although you do not identify yourself as a current customer, we would like to help \resolve any outstanding issues. Please email us at cs@firstacceptance.com and include your name and account number. We're always happy to help.
Just a bunch of scammers and full of crap. i returned my tag to DMV and decided to just not deal with these people. we were in a Hail storm. i know i had purchased full coverage on my car insurance. they say i didnt. i couldnt file a claim. so i just didnt use them anymore. they can call you 50 times a day for bs but cant answer the phones for other stuff. dont deal with this company. they are not honest people
First Acceptance Insurance Company is the epitome of corrupt insurance scams that refuse to pay at all costs. In February, my car was backed into at a gas station by someone that had First Acceptance car insurance. We exchanged information and I assumed he would file a claim to get this matter taken care of. A month later, I called First Acceptance and he had not filed a claim, so I filed one and gave them every necessary piece of information including the other driver's license plate number, vehicle make and model, his name... read more
Absolutely the worst company we’ve ever had to deal with. If you’re thinking about insurance, please please stay away from this criminal organization. When my wife had an accident, she was not at fault. Our adjuster put the wrong date on our accident and put her at fault. When we told him no, that was wrong, they closed our claim and started a new one. Took us over a month to even get our claim finished with no callbacks. Fast forward we’re trying to get new insurance because of the nightmare we went through with them and my... read more
Business response:
Thank you for your review. We extend our sincere apologies for this inconvenience. We have confirmed with ISO (Insurance Services Office) that the incorrect claim has been deleted. We also notified you via email. If you need any further assistance, please respond to that email and we will be glad to help.
This is the absolute worst experience I have ever been through with an insurance company and with customer service as a whole. I was supposed to hear something from them due to a totaled vehicle because of their client texting and ran a red light 24 to 48 hours we are now going over a week to where is the young man that was hit is about to lose his job because he's struggling getting to work everyday This place refuses to do anything and call me back to get this settled we are going on 31 days unacceptable unjustifiable abso... read more
Business response:
******, thank you for your comments. We are unable to find the claim with the information provided, but would like to help. Please call us at 800-779-2103 so we can update you on the claim's current status and answer any questions. We're always happy to help!
When I tell you I’m so frustrated!!!!! I was involved in an accident on March 8 which wasn’t my fault here it is now April 18 and all I’m getting is the run around. The lack of communication is horrible. I was told that my car is a total loss by one claim adjuster and that the total loss adjuster would contact me on how we would move forward. That was 3 weeks ago and one has contacted me yet! I’ve called a left messages and no one returns my call. So it doesn’t do any good to leave a voicemail. I’ve also tried to reach out t... read more
Business response:
Thank you for your comments. Our records indicate that an adjuster spoke to you on April 16, and upon receiving your review, we requested that they reach out to you again with additional updates. As of 4/22 we are the paperwork to be received to resolve the claim. If we can be of additional assistance, please call us at 800-779-2103. We'll be happy to answer any questions you might have.
Frequently asked questions about First Acceptance Insurance
How is First Acceptance Insurance rated?
First Acceptance Insurance has a 3.8 star rating with 1,983 reviews.
When is First Acceptance Insurance open?
First Acceptance Insurance is open now. It will close at 5:00 p.m.