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First Acceptance Insurance
- Insurance
- Nashville, TN
About this business
Location details
3813 Green Hills Village Dr, Nashville, TN, 37215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
Absolutely the worst company we’ve ever had to deal with. If you’re thinking about insurance, please please stay away from this criminal organization. When my wife had an accident, she was not at fault. Our adjuster put the wrong date on our accident and put her at fault. When we told him no, that was wrong, they closed our claim and started a new one. Took us over a month to even get our claim finished with no callbacks. Fast forward we’re trying to get new insurance because of the nightmare we went through with them and my... read more
Business response:
Thank you for your review. We extend our sincere apologies for this inconvenience. We have confirmed with ISO (Insurance Services Office) that the incorrect claim has been deleted. We also notified you via email. If you need any further assistance, please respond to that email and we will be glad to help.
This is the absolute worst experience I have ever been through with an insurance company and with customer service as a whole. I was supposed to hear something from them due to a totaled vehicle because of their client texting and ran a red light 24 to 48 hours we are now going over a week to where is the young man that was hit is about to lose his job because he's struggling getting to work everyday This place refuses to do anything and call me back to get this settled we are going on 31 days unacceptable unjustifiable abso... read more
Business response:
******, thank you for your comments. We are unable to find the claim with the information provided, but would like to help. Please call us at 800-779-2103 so we can update you on the claim's current status and answer any questions. We're always happy to help!
When I tell you I’m so frustrated!!!!! I was involved in an accident on March 8 which wasn’t my fault here it is now April 18 and all I’m getting is the run around. The lack of communication is horrible. I was told that my car is a total loss by one claim adjuster and that the total loss adjuster would contact me on how we would move forward. That was 3 weeks ago and one has contacted me yet! I’ve called a left messages and no one returns my call. So it doesn’t do any good to leave a voicemail. I’ve also tried to reach out t... read more
Business response:
Thank you for your comments. Our records indicate that an adjuster spoke to you on April 16, and upon receiving your review, we requested that they reach out to you again with additional updates. As of 4/22 we are the paperwork to be received to resolve the claim. If we can be of additional assistance, please call us at 800-779-2103. We'll be happy to answer any questions you might have.
THIS COMPANY IS ABSOLUTELY HORRIBLE!!!!!!!!! I DONT UNDERTAND HOW THEY ARE STILL IN BUISNESS. I made a claim Nov. 12 2023 and they still have not resolved the issue. I signed the title over and have not been in possession of the vehicle and I still had to pay the monthly bill for the car and piece of **** insurance. 2 Times they supposedly sent the check to my car company but they never received it. Now My credit is ruined because Christina D****** total loss department apparently is never at her desk and refuses to return p... read more
Business response:
Thank you for your comments. Our records indicate that payment was issued to the lienholder at the address provided, but was lost by the postal service. The lienholder requested we provide additional time to receive the check; when it did not arrive, another check was issued to the lienholder at their request. If we can be of additional assistance, please call us at 800-779-2103.
This insurance company does not pay money upon recalculation and fraudulently attributes this money to the account of insurance renewal; I do not recommend dealing with it. Stay away.
Business response:
Thank you for your comments. First Acceptance has strict guidelines in place to ensure proper attribution of all payments. If there is a specific concern with which we can help, please call us at 800-321-0899. We look forward to speaking with you.
OH GOD, I am nervous. After today, I am so afraid to deal with this company. I was involved in an accident where the owner of the other car was at fault. This was March 2, 2024. The other driver is insured by First Acceptance. The police report stated that the other driver was at fault and the driver was given citations. HOWEVER, the adjuster of First Acceptance contacted me on Monday and took a recorded statement. She stated that they had to speak with the other driver before taking liability and paying for my car. When the... read more
Business response:
******, thank you for your comments. We're glad to provide some additional information which might better explain the claims process. Insurance is highly regulated and insurers are required to make good faith efforts with all parties involved to ensure the information we receive is accurate and we are making accurate decisions based on that information. A police report is an important tool we rely on in investigating a claim, but it is not the only tool. We also rely on statements from all parties involved, scene investigati... read more
Everyone should get their insurance from this company because you can get your insurance in anyone else's name in the household and if they wreck, First Acceptance does not have to pay. I was hit in the rear a few weeks ago, the person who hit me owns the car, but Ihe has insurance in his brothers name, so First Acceptance informed me they were not going to pay the claim because they are brothers and live in the same household. I lost everything I owned and homeless because I was out of work for weeks, due to this accident, ... read more
Business response:
Thank you for your comments. When investigating a claim, we are subject to all restrictions of the policy. If members of a household are excluded from a policy, they will not be covered by the policy if they are in an accident. If you have any additional questions, please call us at 800-779-2103. We're always happy to help!
If I could give ZERO stars I would! I was rear ended two weeks ago by someone covered under Acceptance. Although I’ve called daily, I have yet to speak with the adjuster! My car is not drivable and it is my only vehicle!
Business response:
*****, thank you for your review. Our records indicate that this claim is still active. We've tried unsuccessfully to reach you several times; please call us at 800-779-2103 so we can provide you with an update on your claim. We look forward to speaking with you.
They are horrible never again I been with them 2 years. They cancel my policy. 4 days late. My credit card was stolen they took money out of my account my bank reverse my money back I offered them a police report. They don't care about customers.
Frequently asked questions about First Acceptance Insurance
How is First Acceptance Insurance rated?
First Acceptance Insurance has a 3.9 star rating with 1,704 reviews.
When is First Acceptance Insurance open?
First Acceptance Insurance is open now. It will close at 5:00 p.m.