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First Acceptance Insurance
- Insurance
- Nashville, TN
About this business
Location details
3813 Green Hills Village Dr, Nashville, TN, 37215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
THIS COMPANY IS ABSOLUTELY HORRIBLE!!!!!!!!! I DONT UNDERTAND HOW THEY ARE STILL IN BUISNESS. I made a claim Nov. 12 2023 and they still have not resolved the issue. I signed the title over and have not been in possession of the vehicle and I still had to pay the monthly bill for the car and piece of **** insurance. 2 Times they supposedly sent the check to my car company but they never received it. Now My credit is ruined because Christina D****** total loss department apparently is never at her desk and refuses to return p... read more
Business response:
Thank you for your comments. Our records indicate that payment was issued to the lienholder at the address provided, but was lost by the postal service. The lienholder requested we provide additional time to receive the check; when it did not arrive, another check was issued to the lienholder at their request. If we can be of additional assistance, please call us at 800-779-2103.
This insurance company does not pay money upon recalculation and fraudulently attributes this money to the account of insurance renewal; I do not recommend dealing with it. Stay away.
Business response:
Thank you for your comments. First Acceptance has strict guidelines in place to ensure proper attribution of all payments. If there is a specific concern with which we can help, please call us at 800-321-0899. We look forward to speaking with you.
OH GOD, I am nervous. After today, I am so afraid to deal with this company. I was involved in an accident where the owner of the other car was at fault. This was March 2, 2024. The other driver is insured by First Acceptance. The police report stated that the other driver was at fault and the driver was given citations. HOWEVER, the adjuster of First Acceptance contacted me on Monday and took a recorded statement. She stated that they had to speak with the other driver before taking liability and paying for my car. When the... read more
Business response:
******, thank you for your comments. We're glad to provide some additional information which might better explain the claims process. Insurance is highly regulated and insurers are required to make good faith efforts with all parties involved to ensure the information we receive is accurate and we are making accurate decisions based on that information. A police report is an important tool we rely on in investigating a claim, but it is not the only tool. We also rely on statements from all parties involved, scene investigati... read more
Everyone should get their insurance from this company because you can get your insurance in anyone else's name in the household and if they wreck, First Acceptance does not have to pay. I was hit in the rear a few weeks ago, the person who hit me owns the car, but Ihe has insurance in his brothers name, so First Acceptance informed me they were not going to pay the claim because they are brothers and live in the same household. I lost everything I owned and homeless because I was out of work for weeks, due to this accident, ... read more
Business response:
Thank you for your comments. When investigating a claim, we are subject to all restrictions of the policy. If members of a household are excluded from a policy, they will not be covered by the policy if they are in an accident. If you have any additional questions, please call us at 800-779-2103. We're always happy to help!
If I could give ZERO stars I would! I was rear ended two weeks ago by someone covered under Acceptance. Although I’ve called daily, I have yet to speak with the adjuster! My car is not drivable and it is my only vehicle!
Business response:
*****, thank you for your review. Our records indicate that this claim is still active. We've tried unsuccessfully to reach you several times; please call us at 800-779-2103 so we can provide you with an update on your claim. We look forward to speaking with you.
They are horrible never again I been with them 2 years. They cancel my policy. 4 days late. My credit card was stolen they took money out of my account my bank reverse my money back I offered them a police report. They don't care about customers.
They are horrible and will never deal with them again. I paid for glass coverage and when my car was shot and the back window was shattered and there was a small divot in trunk lid that I said I would take care of because I just wanted window replaced they said I had to go through my comprehensive and pay $500 deductible when glass coverage has no deductible.
Business response:
Thank you for your feedback. Our records indicate the customer withdrew this claim. If you need additional assistance, please call us at 800-779-2103. We're always happy to help!
I had acceptance insurance, I had an accident in September 2023 and it is now feb 2024 and I still haven’t received the check to repair my car. The first check took forever so the adjuster stopped payment and reissued a 2nd check but it still hasn’t arrived and the adjuster will not answer his phone or return phone calls. I would not recommend this insurance company.
Business response:
****, thank you for your review. Our records indicate this claim was paid and closed in November 2023. We were notified that the check was never received, and a stop payment was issued on the original check and a new one was issued. If you have not received payment, please call us at 800-779-2103. We look forward to speaking with you.
This insurance company is awful. I was involved in an automobile accident in Atlanta, GA. I submitted a claim to First Acceptance Insurance on November 13th. My vehicle went into the collision repair shop on December 11th. On December 20th, I was informed by vehicle repairs were completed. At this point the repair shop and insurance company are going back and forth about the charges on the supplemental claim. My vehicle is still being held by the repair shop. I usually don't write reviews, but I am writing to express my disa... read more
Business response:
Thank you for your feedback. Our records indicate that this claim is paid and resolved as of 1/24/24. We apologize for the delay as we worked with the repair shop to reach an agreement on the cost of repairs so no additional costs would be paid by the customer. If you have any additional questions, please call us at 800-779-2103. We look forward to speaking with you soon.
Frequently asked questions about First Acceptance Insurance
How is First Acceptance Insurance rated?
First Acceptance Insurance has a 3.8 star rating with 1,983 reviews.
When is First Acceptance Insurance open?
First Acceptance Insurance is open now. It will close at 5:00 p.m.