Firstmark Credit Union

Business response:

Hi Cassandra, Thank you for making the time to leave us the review. We're happy to hear that Tiffany provided you with great service during your auto loan process. We sincerely apologize for the delay in processing your check for the seller. We realize that this has caused you inconvenience and we appreciate your patience and understanding. Please know that we take all feedback seriously and will address your concerns with our team. Once again, we apologize and hope you continue to allow us to assist you with your banki... read more

Business response:

Hi Salvador, We appreciate your feedback. We are committed to providing our members with the best possible service and value. We appreciate your membership and look forward to serving you in the future. Best, Firstmark Credit Union 

Business response:

Hi Nidia, We're so glad you had a positive experience with us! Your kind words are greatly appreciated. We are always looking for ways to improve our customer service, and your feedback is invaluable. Thank you for being a loyal member! Best, Firstmark Credit Union 

Business response:

Hi Bedia, Thank you for your positive feedback! We appreciate that you took the time to share your experience with our Jefferson Financial Center team. We're glad that you found them to be professional and friendly, as this is the type of service that we strive to provide to all of our members. We are grateful for your membership and we look forward to serving you for many years to come! Best, Firstmark Credit Union 

Business response:

Hi Adam, Thank you for taking the time to share your feedback. We are glad you were satisfied with Samantha's professionalism during your most recent visit to our Zarzamora Financial Center. Thank you for your membership. We look forward to serving you in the future! Best, Firstmark Credit Union 

Business response:

Hi Patrick, We're grateful for your feedback! Your comments are important to us, and we are pleased to hear that you have had a positive experience with our Bitters Financial Center team. We are dedicated to providing our members with exceptional service and products, and we are glad that you have found our services to be helpful. Thank you for your membership. We look forward to serving you in the future! Best, Firstmark Credit Union 

Business response:

Hi Lisa, We're delighted to hear about your positive experience with the Jefferson Financial Center team. We are dedicated to providing our members with exceptional service and products, and we are glad that you have found our customer service to be helpful. Thank you for your membership. We look forward to serving you in the future! Best, Firstmark Credit Union 

Business response:

Hi Sylvia, Thank you for your kind feedback. We appreciate your recognition of our commitment to providing excellent customer service. We strive to go above and beyond for our members, and it's always gratifying to hear that our efforts have been noticed. Thank you for your membership. We look forward to serving you in the future! Best, Firstmark Credit Union 

Business response:

Hello Thomas, We appreciate your review and look forward to continually serving your financial needs. Thank you for your membership! - Firstmark Credit Union