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Firstmark Credit Union - San Antonio, TX

5.0
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About this business

In 1932, ten teachers signed a charter to begin San Antonio Teachers Credit Union and served members from the original location at Fox Tech High School. Firstmark has grown the initial $475 investment to almost 100,000 members and over $1 billion in assets and continues to advance a legacy of helping members live out the highest vision for themselves. Today, the Firstmark Foundation, a 501(c)(3) Public Charity, exists to make a tangible, positive impact in the education community through the collective support of the members... read more

Location details

2103 N Loop 1604 E, San Antonio, TX, 78232, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:30 p.m.
Tue9:00 a.m. to 5:30 p.m.
Wed9:00 a.m. to 5:30 p.m.
Thu9:00 a.m. to 5:30 p.m.
Fri9:00 a.m. to 5:30 p.m.
Sat9:00 a.m. to 1:00 p.m.
SunClosed
5.0115 reviews
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Enez D.'s profile image
Enez D. 
on Birdeye

a month ago

The process to change from a money market to CD was easy. I believe this is the lady that helped us. She was very helpful and polite. 

Business response:

Hi Enez, Thank you so much for your positive feedback! We are glad to hear that you found the process of changing your money market to a CD easy to navigate. We take pride in providing our members with the highest level of service, and it's always nice to hear when our efforts have been recognized. Thank you for your membership! Sincerely, Firstmark Credit Union 

Peggy I.'s profile image
Peggy I. 
on Birdeye

a month ago

Alex Hernandez helped us start an account and CDs. She was extremely knowledgeable and helpful. Explained everything thoroughly. 

Business response:

Hi Peggy, We're delighted to learn about your positive experience with Alex at our Legacy Financial Center. Thank you for taking the time to share your feedback with us. We strive to provide excellent customer service and are happy to hear that we met your expectations. We appreciate your membership. Best, Firstmark Credit Union 

Richard D.'s profile image
Richard D. 
on Birdeye

2 months ago

Great Mathew answered all our questions 

Business response:

Hi Richard, Thank you for your positive review! We're happy to hear that you had a great experience with Mathew during your most recent visit to our Legacy Financial Center. We take great pride in providing excellent customer service to all of our members, and we are glad to see that you were satisfied with the service you received from Mathew. Thank you for your membership! Best, Firstmark Credit Union 

Theresa U.'s profile image
Theresa U. 
on Birdeye

4 months ago

This is my second time in the last 7 months to set up CD’s with the bank. I have worked with the same gentleman in both situations. I should have got his name, but overlooked getting it. His patience’s and detail to my questions was appreciated. I always appreciate the customer service of the people that take care of my needs. 

Business response:

Hi Theresa, Thank you for your positive feedback! We're so glad to hear that you had a wonderful experience setting up your CDs with us. We strive to provide excellent customer service and are always happy to hear that our staff has gone above and beyond to make your experience a positive one. Your continued support is greatly appreciated and we look forward to serving you in the future. Best, Firstmark Credit Union 

Suzanne K.'s profile image
Suzanne K. 
on Birdeye

7 months ago

Had a lot to do and got it all done. The people are so courteous and helpful and the rates are competitive. These days, I truly value kind courteous behavior. 

Business response:

Hi Priscilla, Thank you for your kind words and positive review! We're delighted to hear that our team provided you with excellent service and that you found our rates competitive. We truly appreciate your business and look forward to serving you again in the future. Sincerely, Firstmark Credit Union 

Gabriella R.'s profile image
Gabriella R. 
on Birdeye

7 months ago

John was very helpful and explained all the information in an easy to understand way 

Business response:

Hi Gabriella, Thank you for your positive review! We're glad to hear that John was helpful and clear when assisting you during your recent visit to our Legacy Financial Center. Thank you for being a member of Firstmark! Best, Firstmark Credit Union 

Erisberto Gonzalez F.'s profile image
Erisberto Gonzalez F. 
on Birdeye

7 months ago

Todo muy bien el personal excelente les agradecería si pueden mandarme las notificaciones en español por favor 

Business response:

Hola Erisberto, ¡Gracias por tomarse el tiempo para dejarnos una reseña positiva! Estamos encantados de saber que tuvo una gran experiencia con nuestro excelente personal. Apreciamos sus comentarios y ciertamente tomaremos en consideración su solicitud con respecto a las notificaciones en español. ¡Gracias por elegir Firstmark! Atentamente, Firstmark Credit Union 

Carole M.'s profile image
Carole M. 
on Birdeye

8 months ago

Destiny at the 1604 FirstMark office took care of my renewal today. She is well mannered, polite, a master customer service person, and knows finance! 

Business response:

Hi Carole, Thank you so much for taking the time to leave such a kind review about your experience at our Legacy Financial Center. We truly appreciate your feedback and are delighted to hear that Destiny provided you with excellent service during your renewal. We strive to ensure that all our staff members are well-mannered, knowledgeable, and dedicated to providing top-notch service to our members. Thank you again for choosing Firstmark Credit Union. Best, Firstmark Credit Union 

Roderick J.'s profile image
Roderick J. 
on Birdeye

8 months ago

We received excellent customer service. 

Business response:

Hi Roderick, Thank you for taking the time to share your experience with us! We are thrilled to hear that you received excellent customer service. Our commitment is to provide top-notch service and ensure our members feel valued. Thank you once again for your kind words and for choosing Firstmark! Best, Firstmark Credit Union 

Frequently asked questions about Firstmark Credit Union

How is Firstmark Credit Union rated?

Firstmark Credit Union has a 5 star rating with 115 reviews. 

When is Firstmark Credit Union open?

Firstmark Credit Union is open now. It will close at 5:30 p.m.  

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