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Future Nissan of Roseville
- Car Dealers
- Roseville, CA
About this business
Location details
600 Automall Dr, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 10:00 p.m. | |
| Tue | 8:30 a.m. to 10:00 p.m. | |
| Wed | 8:30 a.m. to 10:00 p.m. | |
| Thu | 8:30 a.m. to 10:00 p.m. | |
| Fri | 8:30 a.m. to 10:00 p.m. | |
| Sat | 8:30 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Incredibly overpriced service quote. Charging $554 just to look at what I described as an issue. Issues I informed about listed below: - Overhead console latches broke, Detached it because it kept falling down -$111 - Driver side visor was broken and would fall down, did not stay in place - $111 - Driver door does not lock properly, ever other door locks properly - $221 - Trunk latch is broken/detached (parts were left in the trunk, so nothing would have to be ordered for this) - $111 - Need new wiper blades - $118 - heavily... read more
Business response:
Shuckman, we regret your most recent visit with us was not up to the standards we strive for. We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call our Service Manager at (916) 677-5243 so we can work towards a solution. Thank you.
AVOID THIS FRAUD DEALER! I bought a vehicle from here and salesman Dustin Leroy agreed upon a price of the vehicle, however, they offered me to sign the contract that had additional optional charges sneaked in. Finance manager Steven Ponzo confirmed verbally that no additional cost was added on top of the agreed upon price when I signed the paperwork. You know how it goes at the dealership, you don't read through 50 page long paperwork and you trust their words on the summary they provide with monthly EMI vs total price... I... read more
Business response:
Subin Bhattarai, We're truly sorry to hear about your experience and appreciate you taking the time to share your concerns. At our dealership, transparency and customer trust are extremely important to us. While we're glad to see that all terms and disclosures were reviewed and signed during the process, we understand that the financing paperwork can be overwhelming. We never intend to mislead our customers, and we regret that you felt misinformed during your purchase. If there are unresolved issues, we welcome the opportuni... read more
Did not address issues. Put 7+ miles on the car for no reason. Said they could not adjust car doors.
Business response:
Miclawrie, we regret your most recent visit with us was not up to the standards we strive for. We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call our Service Manager, Marcus Mendiola at (916) 677-5243 so we can work towards a solution. Thank you. Mariea Kirkman Owner Loyalty Manager Future Nissan of Roseville
Poor service, can not keep track of appointment and promise. Tried to scam me for brake job when it didn't need.
Business response:
Thank you for your feedback. We're sorry to hear about your experience and apologize for any confusion regarding your service. Our goal is always to be transparent and honest, and we only suggest repairs when necessary. We conducted a routine inspection as part of your recall service and noted the condition of the brakes based on our technician's findings. If you have any concerns or would like further clarification, please don’t hesitate to reach out to us directly. We're here to assist you.
The numerous vehicles that I have purchased from this location required several appointments for each vehicle just to be maintained and for some reason this location could never seem to get the work orders correct After working with them for over 12 years, I have decided to go to a different dealer it really is unfortunate that they’ve lost my business after so long, but they’re incompetence and lack of initiative Really drove my decision.
Business response:
We're sorry to hear about your experience and truly regret losing your business after so many years. Your feedback is important to us, and we apologize for any inconvenience caused by scheduling issues and work order errors. If there's anything we can do to make things right, please reach out—we’d appreciate the opportunity to improve.
I have owned 5 Nissans and have always had excellent service. Yesterday I dealt with Jeff Jones. I asked him a simple question. He became visibly angry and accused me of blaming him for something, which I did NOT do. He then said the following to me: “I have been around for 66 years and I know bad energy when ai see it and YOU have bad energy!”yes, he said that to me, a loyal Nissan customer. He is quick to anger and would be best suited in a position that does NOT involve interacting with customers.
Business response:
Hello joannewebb8360, Dear Joanne, Thank you for your continued loyalty to Nissan and for taking the time to share your experience. We sincerely apologize for the interaction you had with Jeff Jones—it is never our intention for any customer to feel uncomfortable or disrespected. Providing excellent service is our top priority, and we take your feedback very seriously. We will be addressing this matter internally to ensure that every customer receives the respectful and professional service they deserve. If you would like to... read more
No one spoke to me the before time I was there. Once I was checked in and sat down people confined to look and walk by. No one asked was I ok, did I need anything. I was there for 2 plus hours
I took my Nissan kick 2020 to oil change service the technician did really bad worked oil on top of the engine the hood and windshield oils all over i never go back to the shop Roseville future Nissan
Purchased a new Nissan Titan from this location and the truck had multiple issues the truck was leaking oil it had the passenger side fog lamp out and all the fluids where low. This should not be happening to a new vehicle.
Frequently asked questions about Future Nissan of Roseville
How is Future Nissan of Roseville rated?
Future Nissan of Roseville has a 4.6 star rating with 7,268 reviews.
When is Future Nissan of Roseville open?
Future Nissan of Roseville is open now. It will close at 10:00 p.m.