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Future Nissan of Roseville
- Car Dealers
- Roseville, CA
About this business
Location details
600 Automall Dr, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 10:00 p.m. | |
| Tue | 8:30 a.m. to 10:00 p.m. | |
| Wed | 8:30 a.m. to 10:00 p.m. | |
| Thu | 8:30 a.m. to 10:00 p.m. | |
| Fri | 8:30 a.m. to 10:00 p.m. | |
| Sat | 8:30 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
This place should be shut down. Worst service I have Ever encountered. They ignore customers. They’ll say they will do something then don’t. When you do a review, they have the service techs call and harass you into changing your survey so it doesn’t reflect on them and they can get bonuses. They could care less about your problems. They will lie to you and say what you want to hear just so they can make a quick buck.
Business response:
Jpbulmer14, we regret your most recent visit with us was not up to the standards we strive for. We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (916) 677-5385 so we can work towards a solution. Thank you. Mariea Kirkman Owner Loyalty Manager Future Nissan of Roseville
Terrible dealings with Kaylen Simone, but I liked the dealership as a whole. Enough written.
Business response:
D5w, we're glad to hear we delivered such a great experience and surpassed your expectations. We look forward to keeping your Nissan running smoothly. You may be receiving a more detailed survey from Nissan via your email. Please take the time to complete the survey as it helps us to evaluate your recent visit. Mariea Kirkman Owner Loyalty Manager 916-677-5383
"Allowed employee to publicly humiliate a new vehicle..." Allowed employee to publicly humiliate a new vehicle owner with an inappropriate derogatory statement in front of strangers and employees
"David and Matthew were great guys. Kenny on the other..." David and Matthew were great guys. Kenny on the other hand was completely rude, and very unprofessional. Disappointing because I purchased a vehicle from here.
Business response:
Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (916) 969-5700.
"I went in this store on May of 2019 looking for a Nissan..." I went in this store on May of 2019 looking for a Nissan Titan HD Diesel 4x4. There was one there and next to it was another truck... I like the other truck better because it was a darker color and asked David if it was a 4x4, he boasted about the truck, and said “yeah” they both are. I literally opened the door and looked inside, then went to buy the truck. I’ve test drove these trucks before, so didn’t bother doing so. I get to finance, and all is good. I leave ... read more
Business response:
Hi M Sanders, We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. You are more than welcome to give me a call to discuss the issue. Michelle-Owner Loyalty Manager 916-677-5385
"Optional fee isn't so optional once you're in finance..." Bought a used Toyota truck last night from this dealership. When running numbers with the salesman, there was a $199 dealer-fee for "etching" called EXPRESS CODE. This fee was explicitly defined as OPTIONAL on ALL documentation, and the salesman confirmed that I was not required to pay for it if I didn't want it (and I did not want it at all). Fast forward over an hour, and we're in the finance room, where the finance guy shows me a paper with the $199 fee, and I dec... read more
Business response:
We are disappointed to hear that you did not have a more positive experience with us please feel free to give me a call at 916-677-5385. Michelle-Owner Loyalty Manager
"too many problems, no apologies or follow-thru" Had my 2017 in for warranty work, received call to pick-up car but it was repaired wrong and my advisor had gone for the day. Another advisor, Zahan, jumped in to help as mechanics were leaving for the day. Zahan did get the car fixed, with me literally in the service bay doing half of the work (insurance coverage??). Afterwards, no follow-thru from the dealership - Zahan was great but me, the customer, should not have been the first person to find out the work had not been do... read more
"Worst ever" Horrible dealership. Sold me a certified preowned truck with nearly destroyed suspension parts. Had the truck for less then 60 days. I went to level it, because the tires that were on it when I bought oversized. Then I discovered that my upper control arms and tie rod ends were destroyed. Which is something that they should have inspected before they sold it. I have tried multiple times to get ahold of someone to help and keep getting the run around. They refuse to help with the situation. I had 3 mechanics tell... read more
Business response:
We are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please feel free to contact me with more details. Michelle-Owner Loyalty Manager 916-677-5385 or email: msaras@futurenissan.com
"Do you want to be treated like your stupid? " If I could give a negative review I would they don’t deserve any stars. I was happy with the purchase process the transmission went out on me at 50,000 miles on a brand new lease they replace the transmission I had a wonderful experience with the service department but when it came to my lease buyout they are absolutely the worst. I went to my credit union approved for my loan ask them to reach out to the dealership called the dealership got my loan pay off the dealership insist... read more
Business response:
I am sorry that we are not able to accommodate the lease buy out without you having to come to the dealership to sign the paperwork. Nissan Motor Acceptance Corporation has process that we as a dealership are obligated to follow. I understand that you are frustrated with this and wish that there was an alternative. Feel free to contact us with any other questions. Michelle-Owner Loyalty Manager 916-677-5385
Frequently asked questions about Future Nissan of Roseville
How is Future Nissan of Roseville rated?
Future Nissan of Roseville has a 4.6 star rating with 7,268 reviews.
When is Future Nissan of Roseville open?
Future Nissan of Roseville is open now. It will close at 10:00 p.m.