Gene Juarez Salon & Spa - Alderwood

Emily G. 

on Yelp

9 years ago

I'm pretty disappointed in the experience I had... I was in town for my birthday and my sister and I wanted to go out and pamper ourselves a little. My sister and I both went in for some waxing and a manicure because we were under the impression that this was a salon and SPA. It is not. When we arrived we were greeted by friendly front desk staff and offered water, coffee or tea. The lounge was really comfortable and spacious. When we were called back for our waxing we were both in this tiny area sitting on really uncomforta... read more

Kaleena S. 

on Yelp

9 years ago

A year later and I'm STILL dealing with this!!!!! I had blonde hair when I came in here and the girl who touched up my roots ( she was a Sr. stylist btw) put product in a squirt bottle, applied to my roots and stuck & forgot me under the heater. She told me if it tingles it's completely normal... Pshh! I had 3rd degree burns ALL over my scalp... Went to ER that night- had to take antibiotics, had cream to put all over to prevent infection. Now, a year later I have my hair is so thin, I get these bumps all over my scalp still... read more

Tiffany S. 

on Yelp

9 years ago

I would have given 4.5 stars but it was sort of a bumpy ride. So my husband bought me a gift certificate here for 300.00 for our one year anniversary. I called. Booking was very easy. I specifically asked for someone who was familar with balayage. No problem the girl on the phone said. Okay,easy enough. Came in on a wednesday around 2:30. The girl Bryan? Ryan? Acted odd from the get-go. I showed her a picture of what i wanted and she went on saying my hair shouldnt be this or that and shouldnt make such a drastic change. I w... read more

Olivia G. 

on Yelp

9 years ago

Had a terrible experience. Expensive cut for barely nothing done to my hair. Girl had no idea what she was doing. Won't go back. Also had to wait 45 minutes past my appointment time. 

Me T. 

on Yelp

9 years ago

I booked a color appointment with Marissa after reading all the great reviews about her. They could not be more wrong. She was friendly but did not deliver when it came to hair color. It was a true waste of time and money. I have had balayage done on my hair for 3+ years and highlights for 10+ years. I asked her to redo my grown out balayage from months ago and bring the color up higher to my roots. I walked out looking like nothing was done to my hair. My previously colored hair towards the ends was lighter but my roots go... read more

Sheri H. 

on Yelp

10 years ago

I made an appointment for a haircut and saw Marilyn. I wanted something different and after talking with her, she understood what I wanted. The price was $20 more for a newbie stylist at this location than what I've been paying for an experienced stylist for the last several years at the Southcenter location. Another time, I called to make an appointment for all-over color and again was quote a price above that of the Southcenter location and again for a junior colorist over the expert one I've used at $30 more. Good g... read more

Alissa R. 

on Yelp

10 years ago

I had a facial and brow wax today with Shelley. Worst experience. I had been working on evening out my eyebrows with another lady at this location. After my waxing today one eyebrow is higher than the other. I have a constant look of surprise on my face now. She had asked what I'd like to focus on during my facial and I asked for extractions and hydration. Her response was "Ok, I'll focus on relaxation." She spent a total of 2 minutes on extractions. I also left with soaking wet hair. I know your hair will not be perfect aft... read more

Brenna H. 

on Yelp

10 years ago

This place (as a whole company) is always a hit or miss. I had a hair cut a few weeks ago here. The hair cut was fine, nothing special. However, when I checked in the reception wasn't very friendly. They didn't offer me a drink or a robe. Then I watched as everyone behind me in line checking in got offered both. I look young and I think that can hinder their service here a lot- because they think I'm younger than I am, they feel comfortable giving me less customer service. I don't know why I still bother coming here. 

Sima M. 

on Yelp

10 years ago

I wouldn't come here again if my stylist worked elsewhere. The front desk staff are terrible....it's like they're going out of their way to ignore you. There is no order of how they attend to folks waiting to be helped, just whomever can flag them down first. You can't easily form a line bc the receptionists move around from one computer to another. The services here are not cheap, so I don't think it's unreasonable to expect some basic courtesy and manners...like smile and greet every person as they walk in, attend to peopl... read more