Gene Juarez Salon & Spa - Alderwood

L. P. 

on Yelp

6 years ago

Got my Cezanne Keratin Smonth Treatment with Molly but I did notice ZERO results. I believe Molly didn't follow the right way to apply it, specially with the iron process, she did it to fast I can't believe I lost $300 dollars with her. Makes me believe that the Cezanne Keratin is not a good option, however some of my friends have done this treatment (at different salons) and they got such a beautiful smooth hair, so my case fwas the hairdresser. Update: after four days of posting this review, I have been trying to get in... read more

Hajir A. 

on Yelp

6 years ago

I got my hair layered by a stylist about two months ago, and was charged $70 for a really bad haircut and just didn't have the guts to complain or say I didn't like it. I didn't realize how bad it was until my hair started looking really scraggly at the ends, and then my usual stylist that I go to found a random chunk of hair that wasnt layered, but just randomly and bluntly cut. It didn't blend in well with my hair at all and it just was this awkward, huge, chunk that was always so obvious to spot and would flop around. My ... read more

Danielle C. 

on Yelp

6 years ago

Went to get my waxing done. I'm transgender. I saw the look of distain when I met the esthetician. I put my hand out to shake hers she didn't even move. I was asked if I was a man them refused service. Won't be going back here. People are entitled to there opinions but if u work in customer service it's 2019 not 1960 

Sara H. 

on Yelp

6 years ago

This review is specifically for nail services. This was my first visit at this location. I was pretty disappointed with my experience. The tools/products at the nail station I was at seemed very dirty/unsanitary. I was a little grossed out by the tools and the unorganized station didn't make a great impression. The color I chose seemed to be too thick (maybe it was bad luck?). They did have a nice collection of colors to choose from. Overall, the building is nice and they seem to do a lot of business. Most of the staff seeme... read more

Inna R. 

on Yelp

6 years ago

This is my first time getting a balayage at a gene Juarez salon and I was pretty confident my hair would turn out the way I wanted it to turn out. I am a new mom and found a babysitter to get my hair done and I was so excited to lighten my hair. The gal doing my hair was super sweet and all but I think she was worried about time as she kept looking at the clock and asked me if it was okay if someone else could blow dry my hair, I get that it's busy. She apologized for having to play musical chairs with me but I didn't actual... read more

Alyssa D. 

on Yelp

6 years ago

I'm a regular customer at Gene Juarez and they have always been fabulous! However, I was less than satisfied with my appointment today. After a miscommunication with appointment times, I was placed with Camden instead of Molly who I was originally scheduled with. I had no problem with this as I am aware miscommunications happen but the customer service with Camden was non existent. While I was getting my hair cut, she made no effort to make conversation. No "hi how are you" or any type of small talk. It's awkward to sit for ... read more

Em L. 

on Yelp

6 years ago

Well, made an appointment for 6pm today. Made it at 6 for a reason. Left work early to get to alderwood in time. Sat on my ass in the waiting room after "checking in" until 620. Left. No one said shit to me. I MADE MY APPOINTMENT AT SIX FOR A REASON. What incredibly poor customer service. No "your stylist is running behind and will be right out" or "would you like to reschedule"? Good job, Gene Juarez. Thank you for wasting my time and making me leave my job early for nothing. Never again. 

Brittany G. 

on Yelp

6 years ago

I cried for days after my experience with Gene Juarez, and could barely handle facing my own reflection. Coming into this I was very excited and had anticipated this decision for years. Every time I go to the mall I see Gene and it's beautiful luxurious promising establishment. With all the positive reviews I had my heart set on the fact they wouldn't mess up my hair. But after this experience I can firmly say going to Gene is as promising as a dead beat dad saying he wants to come back into his child's life. So once upon a ... read more

Shelli O. 

on Yelp

6 years ago

I have been going to GJ for years, but I find that each designer has a different style, and sometimes disappointing. My last partial foil was... not visible. I should have returned, but it's embarrassing to return for a second service.