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Gene Juarez Salon & Spa - Alderwood
- Hair Salons
- Lynnwood, WA
About this business
Location details
3000 184th St SW Ste 932, Suite 932, Lynnwood, WA, 98037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 8:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 8:00 p.m. | |
| Fri | 09:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 7:00 p.m. | |
| Sun | 09:00 a.m. to 7:00 p.m. |
I cried for days after my experience with Gene Juarez, and could barely handle facing my own reflection. Coming into this I was very excited and had anticipated this decision for years. Every time I go to the mall I see Gene and it's beautiful luxurious promising establishment. With all the positive reviews I had my heart set on the fact they wouldn't mess up my hair. But after this experience I can firmly say going to Gene is as promising as a dead beat dad saying he wants to come back into his child's life. So once upon a ... read more
I have been going to GJ for years, but I find that each designer has a different style, and sometimes disappointing. My last partial foil was... not visible. I should have returned, but it's embarrassing to return for a second service.
Business response:
Dear Shelli, Thank you for taking the time to share your feedback of our Alderwood salon. We are deeply sorry to learn about your last partial foil experience- we always advise reaching out to us as soon as possible so that we may make it right. We stand by our services and want our clients to leave happy! We'd also love to help you find the perfect designer- we do have artist bios and information available on our website if you'd like to read more about our employees. We hope to see you back and appreciate your review. Sinc... read more
This was my last failed attempt at trying this place. I went for a 5.45 appointment leaving my 2 year old. After turning up ahead of time and waiting for 30 minutes and two reminders, they said it might be another ten minutes before the stylist was done with no remorse. They act like an aggregator of stylists and not like a place where they manage their customers
Business response:
Dear Bharathi, I am so sorry about the situation that occurred at out Alderwood location and I will make sure the GM follows up with the artist involved. I see that you went to Bellevue on 9/23 and hope your visit was everything you had hoped it would be, Again, I apologize for the inconvenience we caused on 9/22. Sincerely, Colleen
Just brought my daughter here for a cut a color. I will start with the good. She got a fantastic hair cut for back to school. Now here is why one star. We were told $150 for both the cut and foil. In the end she got a small strip of blue in the front, with no coloring on top or the back like originally discussed when I dropped her off. No big deal. But then I was told the color would be the $100 PLUS an additional $60 because she got the color blue. So for a one inch strip in the front of hair that is 5 inches long I was c... read more
I don't know what has happened but Gene Juarez is not the boutique salon it once was.......the hold time to make an appointment is outrageous, the front desk staff is no longer as friendly and professional as they once were, was not asked if I wanted a robe or something to drink and the waiting area is full of dirty cups and napkins.......the ONLY reason I return is that I have an incredible stylist (Elle).
Business response:
Dear Helen, I apologize for our most recent hold times and I agree some days have been unacceptable. We are actively and aggressively working to resolve. While scheduling over the phone is preferred you can also schedule certain appointments online or email your Salon location and we can assist you via email too. Again, I apologize for the inconvenience and we are dedicated to fixing this. Sincerely, Colleen
I'm done with this place. They must hate older women. This is the second time that this has happened to me by two different people. I normally have long hair. Normally that is.... I've been trying to get all of the color out of my hair and went in to get a cut. I told the girl that I needed to take off at least three inches, but to leave it no shorter than my shoulders and that I need enough hair to be able to put it in a pony tail. I made this very clear. I was getting a treatment so she cut off about three inches dry an... read more
Business response:
4/30/2018 Raina, I am so sorry about your experience. We will do everything we can to resolve your dissatisfaction. I will reach out to you off line. Sincerely, Colleen
I had a super bad experience. I went to my appointment on march 27 and the girl there did my hair somewhat what I wanted but I just went with it. As I hit the sun my way looked orange and yellowish. Told my friends and they recommended me to use blue shampoo so that didn't work it was still yellow. And I've been told I can call Juarez maybe they can so something. So about three weeks past I called April 20 and I've been told I need probably a toner and get it for free redone so of course I said yes I would like that so I got... read more
Business response:
Dear Olga, can you please send me your contact information and I will look into this for you? I can be reached at colleens@genejuarez.com Sincerely, Colleen
I really like my haircut and enjoyed my hairstylist but the front desk was so unexpectedly rude! When i walked in I was greeted and taken to the back room where I was told I may not fit into the robe due to being a "bigger girl". I was so shocked by this I didn't know how to react. No one should be treated this way. And the robe fit fine anyways, but Because of this I will not be going back to this location.
Business response:
Dear Laurin, I am so sorry for your most recent experience and we will follow up with all staff members. I completely understand how you were made to feel and I apologize that we made you feel anything less than a valued and appreciated client. Thank you for bringing this to our attention so we can improve where we fell very short! Sincerely, Colleen
HORRIBLE EXPERIENCE WITH CARTER! Consult started out ok until she grabbed my head forcibly turning it when I didnt hold it how she wanted. By the third time I had to tell her to stop. She should better explain what she was attempting to achieve instead of grabbing and pulling my head. It was a bit awkward after that with smirk on her face, I just didnt feel comfortable proceeding with her doing my hair. When I said I'm going to reschedule she asks was it something I said and looks at the neighboring stylist like do you... read more
Business response:
Dear Lisa, I am so sorry about your most recent experience at our Alderwood location and it is not typical of the quality services and customer service we provide. I know that the Alderwood Manager is trying to contact you and she wants to do everything she can to make this right. Sincerely, Colleen
Frequently asked questions about Gene Juarez Salon & Spa - Alderwood
How is Gene Juarez Salon & Spa - Alderwood rated?
Gene Juarez Salon & Spa - Alderwood has a 3.9 star rating with 949 reviews.
When is Gene Juarez Salon & Spa - Alderwood open?
Gene Juarez Salon & Spa - Alderwood is closed now. It will open at 9:00 a.m.