Gene Juarez Salon & Spa - Alderwood

Clementine C. 

on Yelp

7 years ago

I always go here to get my eye brow waxed, they typically always do a great job. However, the women at the front desk that check you in and out are not pleasant at all. They all seem very unhappy, not polite and personable. The customer service is not consistent with the last people you see before you leave the salon 

Luna V. 

on Yelp

7 years ago

I visited GJ Lynnwood for the first time last December. My experience was awful, a hairstylist named Armondo (Armando) was rude, angry and unprofessional. I asked for a hairstylist at the front desk and they suggested Armando as the "available"option. I was busy and wanted my hair to be done the same day so I accepted to be helped by him even though I could feel he was not happy to help me due to a couple of comments he made to the receptionist about how busy he will be in one hour and this will be a "rush" for him. He asked... read more

Brandy R. 

on Yelp

7 years ago

UPDATE: I was emailed by someone at Gene Juarez but it was definitely an overused form email. No one at this location is interested in improving customer relations. Here is what I received from them: Dear Brandy, Your feedback is appreciated and I appreciate you taking the time to share more of your experience with me. The General Manager will follow up with his staff and I know your next experience will be a much better one. If I can be of assistance in the future please just let me know. Sincerely, Colleen 

Lw J. 

on Yelp

8 years ago

They must do away with their central phone center for booking appointments. More often than not I have waited on hold for over five minutes just to book an appointment or speak with someone at the salon. Not worth my time anymore. Moving on. 

B. L. 

on Yelp

8 years ago

Have periodically come here for service over the years but when calling to cancel an appointment I was on hold for 5 or so minutes and when Trina picked up the phone she said "try to call back later and hung up on me.". I thought this very rude. 

Shirl S. 

on Yelp

8 years ago

Have to agree the Lynnwood location is not as good as it used to be. Front desk staff inattentive in assisting customers who have been waiting a long time for their stylist to call them back. 

Jordan S. 

on Yelp

8 years ago

3rd day calling in a row so not have someone pick up the phone for more than 3 minutes. Also, the first day I called after being on hold for 9 minutes someone finally answered and took down my number and said that they would call me back and it's been 3 and no call back. Worst customer service. 

Brenna H. 

on Yelp

8 years ago

I went here for a massage opposed to my normal Redmond Gene Juarez. First off, the massage was good and that was fine, but the atmosphere really threw me off. It wasn't relaxing at all. The room was sooooo small that you wait in and no one offered me water or tea, etc, and I couldn't find it so I had to ask for it while going into my massage. The lights were fully on in the spa waiting room, no relaxing music, and it was the size of a closet. Plus at the Redmond location they soak your feet first. If you want a relaxing full... read more

Aneet B. 

on Yelp

8 years ago

This Gene Juarez location has a very friendly staff. I went to get a haircut on Friday, June 16th. The girl who did my haircut was nice, and chatted with me as she cut my hair. I told her I always get Lucy Hale's haircut, and I was due for a trim, and I wanted to add bangs. She seemed to understand what I was asking for. Once she cut and dried my hair, I began to notice that the top layers were framing my face, while the chunks underneath were hanging stick straight. And it was FLAT. I had asked for more volume. When I tol... read more