Gene Juarez Salon & Spa - Alderwood

Emma A. 

on Yelp

8 years ago

Worst customer service. The girl who cut my hair was very rude and disrespectful. She rushed the cut and didn't style or used any hair products on my hair. I was so surprised. I ended up complaining to the manager and she didn't seem to care much either. She said oh that's strange. Hmmm! Really? I am tired of the hit and miss services I have received in the past few years and going to find myself a new salon. 

Ieva K. 

on Yelp

8 years ago

Booked myself a massage to relax. My massage was wonderful, completely relaxing. I had Rae for my appointment and she did a fantastic job. I really enjoyed how she incorporated breathing into the massage to really add to the relaxation. She did a complete full body, including scalp, face, fingers and toes. She is very talented and I would not hesitate to recommend her. She gets a full 5 stars. The reason I for the low start review is the spa space. I was led back to the changing area, and was told to change IN THE BATHR... read more

Mary M. 

on Yelp

8 years ago

They're absolutely terrible here. So rude and such horrible service. I came here for a bang trim. I called to make sure they have availability as they don't make Apts, they told me they had 3 people available at 2pm. So I drove 40 minutes to get here and was here at 1:53 only to be told that they made a mistake and that no one was available until 3pm. They were so rude and as if that wasn't bad enough while I waited several and I mean several stylists were free walking around and taking other customers. One stylist was filin... read more

Banashi B. 

on Yelp

8 years ago

First time coming into this store. I've been to few different Gene Juarez Salons in the past. Today a friend and I walked into to check out the pricing and if they were busy or not. Pricing was fine, we were going to stop back and hopefully get in later. While we were walking away to do some shopping we were chased after by an employee saying that we had stolen makeup and that she was going to call security. We had been in there for maybe 5 minutes. I had picked up a Kevyn Aucoin concealer and checked the coloring. I sat it ... read more

Jenna C. 

on Yelp

8 years ago

Didn't get what I came in for. They didn't care. Told me to wash my hair a few times and it will "look better." Came in for icy blonde foils and balayage combo. Left with brassy and PURPLE tones throughout my hair. Near the roots my hair is icy, the middle is brassy, around my face is purple and the ends are a good mix of everything. I called the next day to, very kindly, tell them I needed a fix and explained the situation, the receptionist said, "ok, so what would you have liked done?" Like I know how to fix my color??!! A... read more

Khara A. 

on Yelp

8 years ago

Ver disappointed with my experience here. I had called to make an appointment to have my hair colored. The girl on the phone made the appointment then asked if I wanted any other services with the cut. I told her no, I did not need a cut, I want to do color. So she had to find a different appointment. I told her I would need bleach too, because I wanted to be sure she scheduled enough time. Come the day of my appointment, I was very excited to have my hair done. Sat down and told her what I wanted to do, and found out there ... read more

Emily G. 

on Yelp

8 years ago

I'm pretty disappointed in the experience I had... I was in town for my birthday and my sister and I wanted to go out and pamper ourselves a little. My sister and I both went in for some waxing and a manicure because we were under the impression that this was a salon and SPA. It is not. When we arrived we were greeted by friendly front desk staff and offered water, coffee or tea. The lounge was really comfortable and spacious. When we were called back for our waxing we were both in this tiny area sitting on really uncomforta... read more

Kaleena S. 

on Yelp

9 years ago

A year later and I'm STILL dealing with this!!!!! I had blonde hair when I came in here and the girl who touched up my roots ( she was a Sr. stylist btw) put product in a squirt bottle, applied to my roots and stuck & forgot me under the heater. She told me if it tingles it's completely normal... Pshh! I had 3rd degree burns ALL over my scalp... Went to ER that night- had to take antibiotics, had cream to put all over to prevent infection. Now, a year later I have my hair is so thin, I get these bumps all over my scalp still... read more

Tiffany S. 

on Yelp

9 years ago

I would have given 4.5 stars but it was sort of a bumpy ride. So my husband bought me a gift certificate here for 300.00 for our one year anniversary. I called. Booking was very easy. I specifically asked for someone who was familar with balayage. No problem the girl on the phone said. Okay,easy enough. Came in on a wednesday around 2:30. The girl Bryan? Ryan? Acted odd from the get-go. I showed her a picture of what i wanted and she went on saying my hair shouldnt be this or that and shouldnt make such a drastic change. I w... read more