Gentle Dental Community San Francisco

LadyJ M. 

on Yelp

10 years ago

Wow- THIS ORGANIZATION IS A NIGHTMARE!! I had a ten minute detailed conversation this am with a woman who it ends up was just some call center woman who has no clue who she works with or how they work. She was very nice and assured me I would be seeing a Dr Huang today at the Mission office. I reconfirmed the address and name before I hung up. There is a scary thing on in the inside of my cheek and I am in pain and need help. I showed up on time. Turns out they don't know who Dr Huang is but had me scheduled with someone nev... read more

Eme C. 

on Yelp

10 years ago

By far the worst customer service I have ever received anywhere. I have only been a patient for 3 years and have made 6 appointments. They have called me the day of the appointment to reschedule 4 times and once they didn't even bother calling. I showed up and they told me the doctor wasn't in that day. They book appointments at least a month out. I've been made to wait at least an hour every visit. The facilities are disgusting. I'm changing providers! 

J J. 

on Yelp

10 years ago

Not so wild about this place. The staff is helpful enough, but the dentists don't appear to be paying attention. They don't seem to be sensitive to the fact that a lot of their clientele is low income. It often feels like they're using scare tactics to up-sell and recommend expensive procedures. It wasn't until I went to a new dentist did I find out that what they were recommending wasn't all that necessary. 

Shara M. 

on Yelp

10 years ago

I just received a bill from them out of the blue, after it has been 1.5 years since my nightmare experience there. It's just a dollar amount that they want me to pay without saying what I am paying for. It's been long enough. Stop trolling me. 

Svetlana B. 

on Yelp

11 years ago

Wow, those people are greedy! I needed a crown on my implant and that was not covered with my Aetna DMO, all out of pocket. So I shopped a lot for the right dentist. At this office they assigned me to Dr Muzikar, who did not impressed me as someone I would trust with my mouth, but that could be just a personal impression. What was really impressive is prices in the treatment plan. I want to mention it upfront - I eventually had my crown done with other general dentist and they billed me with $1240 total. Compare it to ... read more

Mike W. 

on Yelp

11 years ago

Stay away and avoid this place like the plague. Here I am looking into a home loan for my first home purchase, and the credit report from the bank showed a collection from Gentle Dental. I've never missed a payment for anything in my entire life. I never received a bill from Gentle Dental probably because I moved to a new address at the time. However, all my other mail was forwarded. Gentle Dental never left me a voicemail, and I never had a phone call or voice mail from the collection agency. Why would they report a $... read more

Feng M. 

on Yelp

12 years ago

I went to the gentle dental twice, and decided not to go anymore. The reason on top of everything is that they care more about how to charge you instead of the disease that you are suffering from. I was having a tooth pain when first went. No cavity nor inflammation was found by x-ray and the doctor jumped into a diagnosis that my gum was not healthy so that my tooth root was exposed that caused pain. Then he recommended deep clearing for the two teeth to help healing. I paid 70 dollar for the procedure on top of what the ... read more

Alisa L. 

on Yelp

12 years ago

This has been one of the worst experiences regarding paying my bill. I received a large bill for $183.00 for a teeth cleaning. I kindly followed up with them and they realized they had never submitted to my insurance. I continued to receive this bill and every time have called to correct. Finally, a collections agency called me threatening to pay! I called Gentle Dental office back again and they apologized stating it was completely their fault and they would take care of it. This was 4 weeks ago and I just received the sa... read more

Katie L. 

on Yelp

12 years ago

Quite possibly the worst dental experience of my life. Told me I needed extensive work done. Now the insurance company is saying the work was not necessary to begin with. I cannot get a hold of anyone at Gentle Dental to discuss this. This is the worst place in the world. AVOID. DO NOT GO HERE.