Gentle Dental Community San Francisco

Liang A. 

on Yelp

7 years ago

Do not go to Gentle Dental in the mission, don't say that you have not been warned, this place is a mess, poor management, poor accounting and poor dentist, they overcharge patient of what insurance have had covered, i shown them the statement from the insurance company so they had to made a refund to me, very dishonest staffs and management, they pretends and sound as they know what they are saying but they don't, don't take my words for it read all the reviews in Yelp.com and you'll see, this place is a nightmare, and they... read more

Morgan L. 

on Yelp

7 years ago

I have had such negative experiences with Gentle Dental in the past year. I hadn't been to the dentist for a number of years due to lack of insurance. When I scheduled my first appointment, the x-ray technicians were kind and gentle. However, my dentist was late and my appointment ended up starting 45 minutes later than scheduled. As I continued to make appointments to get cavities filled, the dentist was never very clear about options. When I started having pain in two teeth that had been filled, I was given a huge run arou... read more

Barbara L. 

on Yelp

7 years ago

Warning: not only is the service poor, they also lack integrity. My daughter was seen by Orthodontist and I was told she needed a retainer then she could get braces. I was set up on a payment plan and paid off the total cost completely. I was then told she wasn't a candidate for braces. I had been going to this dentist myself since I was a child and agreed to have the amount that I overpaid as a credit. This was coordinated by the Asst. Manager Suzy who I trusted and was always helpful. Well, I used the services keeping t... read more

Ashley C. 

on Yelp

7 years ago

Absolutely terrible. Waiting room is gross. They're always running behind and don't give updates. I once sat there for 20 minutes after checking in only to find out they didn't actually check me in. Multiple HIPAA violations because receptionists speak about patients in waiting room using first and last names. They always call the day before to change the time. Incorrect bills sent and impossible to talk to anyone. Can't believe they still use paper records which doesn't help. I changed my insurance simply so I could go to a... read more

Sophia L. 

on Yelp

8 years ago

Used to love my dentist here but she left a while ago and now I have a new dentist. I have seen this dentist about 3 times and the previous two times have been ok. But this most recent time I saw her, I was disappointed. Things were going well at first but then she brought up a treatment called "silver dynamite" or silver diamine. She explained it by saying that it is a liquid that just needs to be painted onto the surface of the tooth where the start of the cavity is and then hopefully, after a while, the cavity will go awa... read more

Jon V. 

on Yelp

8 years ago

I was warned DO NOT GO TO GENTLE DENTLE. I didn't listen and the next 6 months of my life were a painful Hell. They canceled appointments for lack of materials, They did and charged for work I never needed and the extremely painful non Gentle work they do is sub standard. This is America not a lost 3rd world country. Get with it. They will be hearing from my attorney! 

Kathryn N. 

on Yelp

8 years ago

Gental Dental is a terrible place to go, they never gave me an estimate just kept charging me each time I went there even though I had insurance. 

Stephanie F. 

on Yelp

8 years ago

I was recommended to this office by a client who says they have been coming to this office for years..I tried to make a appointment which was nearly impossible I kept getting transferred to the office from the call center,the girl I spoke with had a spanish accent who told me that she will check my insurance eligibility then call me back,2 days went by i call the office she tells me they are short staffed and will call me back. I was confused because I told her I had a tooth ache and I was told I would be called back days a... read more

Ai L. 

on Yelp

8 years ago

The front desk receptionists and technicians were great. I didn't have to wait for very long, everything was done in a timely manner and folks were very friendly. On the other hand, I was very disappointed by my experience with Dr. Patel. She performed her checkup, and couldn't be bothered to explain to me what my situation and options are going forward. I had to ask many questions (what are my options, what would happen if I got this done, what are the differences between option A and option B, how can I go about financin... read more