Gentle Dental Community San Francisco

Raenika B. 

on Yelp

7 years ago

I was very disappointed and frustrated when Gentle Dental Daly City sent an email on 10/5/2018 stating the Daily City Office would close on 10/19/2018. (Daly City office was great! Staff was professional and office was clean and inviting.) This was such short notice for a patient. And things didn't transition smoothly at all. I had already scheduled my next cleaning 6 months prior to be on 11/09/2018. And received emails with reminders to go to the Gentle Dental on Mission Street. I confirmed via email (like I always had) ... read more

Jeremy H. 

on Yelp

7 years ago

Do not go here. I repeat DO NOT GO HERE. The doctors are fine, however their billing department is a total SCAM. They continuously send you fantom bills, you can never get a hold of someone when you call they have no idea what you're talking about or just beat around the bush and tell you "IDK". I got a bill for 879, they cannot figure out why I owe that much. I've called numerous times, been put on hold, disconnected, no one from billing will call me. The bill they send you bill that does not add up (meaning the column to... read more

Queen N. 

on Yelp

7 years ago

This review is specifically for the woman behind the counter, Ana. I give her 10 stars. I watched her the other day and was so happy to see that there are still people who take their job seriously and with pride. She had to help an elderly man and she went above and beyond. She treated the man with dignity and sincere kindness! I could see and hear in her voice her effort and concerns for the mans comfort. I wondered was she like that because he was elderly. Nope! She was not only professional with everyone she spoke to but ... read more

J G. 

on Yelp

7 years ago

There costumer service? Pay attention to it, and the communication and attitude it doesn't go with out notice 

Rach S. 

on Yelp

7 years ago

This location is terrible when scheduling appointments. I have to come back every 4-6 weeks for orthodontics and almost every time, they have called me to either change my appointment time or cancel my appointment altogether. On multiple occasions, I have taken the day off from work for an appointment just to have their office call me days before (or even just the evening before) to reschedule or cancel. What upsets me most is that they have definitely slowed down the production of my braces. More months were added to my ove... read more

Miriam G. 

on Yelp

7 years ago

After $5,000 and a year and a half, the dentists were disorganized, ignored my concerns about a tooth shifting out of place with my Invisalign, and now I am having to get braces elsewhere to be followed by surgery for thousands of dollars. They have ignored my requests to make this right. I wish I had never gone to them and advise anyone to stay away. 

Acetone M. 

on Yelp

7 years ago

I wanted a gold cap and I paid for it before hand and when it came time to get the procedure the dentist said it would be another visit when she initially said it would be done in two visits. Next the dentists starts giving me a regular fill in without even asking me, even though I paid for something else. Since i paid cash they said they couldn't pay me back in that same fashion. I had to wait for a check to come in the mail and it was supposed to take a month but ended up taking 4 months for me to get the check and when I ... read more

John O. 

on Yelp

7 years ago

1. Dr. Issa is Great! I really like Dr. Issa, who worked on my lost crown. I think he is very capable and competent. He was my dentist in Oakland where I live and where the office was pretty well organized. But, they've transferred him twice and now he's in SF, so I decided to go there to get the work done. The only reason I'm even giving this place a two, is because of him and his assistant, who has also been great, though apparently he is still training her. 2. The Office is a Disorganized Disaster!! Unfor... read more

Thom B. 

on Yelp

7 years ago

These people messed up my appointments twice in eight days. I take off from work and get all the way to their office only to find out they either canceled my appointment without telling me or changed the procedure that was scheduled. They also kept me waiting a long time. Definitely switching dentists after today. A very flaky outfit.