Gentle Dental Community San Francisco

Jay K. 

on Yelp

9 years ago

This office is seriously a nightmare to deal with. I've had three appointments with them and EVERY time they call the night before to cancel it. No respect for people's time or the fact that we have to take off work to schedule these things. When I do call to reschedule, they say they will check their computer and call me back - and I hear nothing. If I wasn't forced to go here by my insurance I would have left a long time ago. Beware Update: Obviously their social media manager is in scramble mode to try to spin all o... read more

Karen O. 

on Yelp

9 years ago

I was scammed. I was told I had gum disease, 2 cavities, needed a root canal, and 2 deep cleanings before they would even touch my cavities. This totaled $1,500 I would have to pay WITH insurance. When I asked questions about the diagnosis I received vague answers and they sent the office manager in to the room to answer my questions, and the "dentist" left the room. I went to my previous dentist for a second opinion, paid out of pocket as he no longer accepted my insurance. He compared my X-rays from 2 years ago to X-... read more

Victoria N. 

on Yelp

9 years ago

This dentist office is the WORST I have ever been to they are ridiculously unprofessional they are rude they never return your calls for months at a time and all they want is your money I will never come to this place again they are lucky I have to put a star because I wouldn't give them one HORRIBLE COMPANY DO NOT GO HERE!!!! 

Steffany D. 

on Yelp

9 years ago

AVOID!!!!!!! Run down is an understatement. The dentist spent maybe two mi Utes with me. They have an outdated X-ray system. I was there over two hours for XRays and a consultation. It was ridiculous. I wanted to leave the moment I walked in. I should have listened to my instinct on this one. The staff was nice enough, but it in no way makes up for the disrespect for my time and the ancient equipment. AVOID!!!!! 

Ngan L. 

on Yelp

9 years ago

You wait forever and the receptionist is no where to be found. Don't go here if you can help it In addition they try to charge you for extra services that are not necessary get a second opinion if u have to go here 

Janet H. 

on Yelp

9 years ago

Ugh, this place is a mess!! Gentle Dental is the most disorganized place ever! I would avoid this place unless your HMO only allows you to go here. It was so difficult to schedule an appointment that towards the end of the year, I ended up switching to a PPO so I would have more options and wouldn't have to come back here... yes, it's THAT bad. Here's a little story... so I called the number on the back of my insurance card and also followed their directions on their website to call the hotline to make an appointment. It's... read more

Sadie L. 

on Yelp

9 years ago

I went to Gentle Dental when I lived in Portland, Oregon, so I was expecting it to be the same high-quality, high-caliber care I had in Oregon once I moved to San Francisco. But the first SF apt I had couldn't not have been more disappointing. The facilities are really run-down and simply dirty. The office is on the 2nd floor, so it's hard for people who are elderly or disabled to get up the stairs. The dentist seemed to be very inexperienced and didn't know how to read dental x-rays properly and, without even consultin... read more

Parker J. 

on Yelp

10 years ago

This office is dubious at best. Went there for a checkup/cleaning and was told i have periodontal disease and needed a deep cleaning to tune of a $500 copay. They refused to provide the regular cleaning that my insurance covers. They told me i needed sealant on 4 of my teeth which i agreed to at the cost of $80. After my appointment i called my insurance and they told me the copay was $25 for the deep cleaning and the sealant should have been free. I called them for a refund (which they did give). After all of this I got a 2... read more

mickey M. 

on Yelp

10 years ago

I have not yet been inside their office, but I had an appt. for Monday on what is often a 3 day wknd. I made the appt. mths. in advance and had no reason to be concerned about the scheduling. Not everyone takes the Monday of a 3 day wknd. off. I even got an email 5 days before the appt. reminding me of my upcoming appt., which asked me to confirm my appt. I did confirm the appt. I actually cut my own vacation short to be in town for the appt. When I got to the office, their front door was locked, with a note up that th... read more