Gentle Dental Hayward

Tara L. 

on Yelp

9 years ago

My son went here for his regular cleaning. They took x-rays, did his cleaning, then the dentist comes in and starts rambling about things he needs to have done and not stopping to take the time to answer my questions. Then she sends me to the front to make another appointment and the front desk informs me they can't do the work he needs done so I will have to go to a pediatric dentist, but my insurance won't cover that so I'll have to pay out of pocket. No mention of getting a referral to try and get the insurance appro... read more

LaToya V. 

on Yelp

9 years ago

I had a horrible experience. I will start by saying the office seem to be very unorganized. I actually thought the dentist that saw me was an assistant at first because she looked so disoriented. I was seen after waiting for about 45 minutes. I was taken in by the X-ray technician who took about 15 X-ray shots. There was nothing gentle about the way she shove the films in my mouth. Waited for about 25 minutes and then the dentist came in and the visit was horrible. She quickly ran the pik through my mouth and ran off some nu... read more

Linda L. 

on Yelp

11 years ago

A year ago I went here for an exam. I told them that only bite wing x rays are covered by my insurance. The manager said that the insurance will cover a full mouth x ray because it has been so long. Also when the dentist was cleaning my teeth she tapped on a tooth and said there is something coated on this tooth and I don't know what it is. Really?? It was plaque which I had cleaned by Castro Valley Smiles. She was also ready to sell me all kinds of services such as braces and implants. Well the insurance did not cover the x... read more

Eva D. 

on Yelp

12 years ago

I've never been to an Dental office where an office manager has the last say over the DENTIST! I went for a cleaning and they try to convince me that I have a cracked tooth (which isn't bothering me BECAUSE I DON'T HAVE A CRACKED TOOTH). My cousin, a dentist in another state had recently put a couple of crowns on and didn't see any cracked tooth 1 month before coming to Gentle Dental for a cleaning. They said I would need a deep cleaning that they were trying to charge me $2007 with insurance coverage. I said I just want... read more

Adriana B. 

on Yelp

12 years ago

Our 4 year old needed to see the dentist for the first time. She had her first appointment early July and the appointment literally dragged out for more than 2 hours. You can't and shouldn't keep a 4 year old waiting for that long with nothing to do! At least we had our Ipad. Anyways, so the most they did in that time was 2 Xrays and the dentist spent 5 minutes with her before they referred her to see their pediatric specialist. OK, fine. Had to reschedule for another appointment. 22 days later we show up for the reschedul... read more

justin g. 

on Yelp

12 years ago

I was there recently for my checkup and cleaning; the front was so busy they didn't even acknowledge me! I asked to speak to a manager; Mimi and she was not helpful at all! She had attitude and was even giving her staff attitude, when they asked her questions! I have never had this bad of an experience before, but if I could I would give no stars! My family and I will not be returning! Please don't waste your time here, they will rip you off. 

Mo P. 

on Yelp

12 years ago

Every time they sbay there's a cavity or other dental issue, I have difficult believing them. They seem money hungry and come up with billing just to make $. Don't give them a try. 

Tina M. 

on Yelp

12 years ago

Horrible staff, very rude, and the office manager Mimi is something else. Not sure how she even got that job. She is very unprofessional, condesending, and just rude. Scheduled my daughter for an appt, and not once did they tell me that I had a $38 balance that went to collections. NO mail, no phone call, and even when I scheduled the appt, there was no mention of it. When my daughter gos in for her appt, they yell at her telling her she owes money. Mimi yells at my kid. And get this, I contact the collections dept to pay th... read more

Tenaya C. 

on Yelp

13 years ago

Never get you in on the your appointment time. But quick to charge you if you don't make or late for appointment.