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Gentle Dental Hayward
- Dentists
- Hayward, CA
About this business
Location details
24239 Hesperian Boulevard, Hayward, CA, 94545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The receptionist was rude and sarcastic. I was scheduled for an 11:00 appointment and she said "I don't even have a doctor here today." She does not know why I was scheduled for an appointment and then she said she did not have anything to schedule for over a month away. She was playing loud music on her computer and kept asking me over and over my name and DOB. She was nasty and looked and sounded like she did not want to be there. Why take it out on me? I do not believe the good reviews. My experience was horrid. S... read more
Business response:
We're truly sorry about your less than satisfactory experience. We strive to provide excellent service and it seems we fell short this time. We would appreciate the opportunity to discuss this further with you. Please contact us at +1 510-786-2587 at your earliest convenience.
Horrible. Seems like they over charge.they are rude, my son came in for dental work, when called I followed him, the dental assistant turned and asked if I he any questions in a rude way. I've always been allowed to sit in the room with my child under the age of 12. I had to go sit in the front. My other child got braces that was horrible experience. I've been coming her for over 18 years, it's not what it use to be. The ppl before were way more professional. Avoid this place at all cost. Rude ladies in management. I ... read more
Business response:
We're truly sorry about your recent experiences at our clinic, Veronica. We strive to provide a comfortable and professional environment for all our patients and their families. Your feedback is important to us and we would like to discuss this further. Please contact us at +1 510-786-2587 at your earliest convenience.
If I could give this location no stars I would. I have left 5 messages no returned phone calls. Ortho horrible Martha that provides breakdown of cost worst person to ever get a hold of or call back. Susanna office manager does not follow back up after giving her word. I called so many times for a follow up think they have called ID they stopped answering. Had to call from another phone they put me on hold for over 20mins. They did you automatic text messages and I took my daughter to her appointment and they were texting m... read more
Business response:
We're truly sorry about your experience, Melissa. This is not the level of service we strive to provide. We take your feedback seriously and would like to discuss this further. Please contact us at +1 510-786-2587 so we can address your concerns directly.
Please don't take your children here. The receptionist does not know how to verify appointments. I received a call from one yesterday. She said the appointment was for me. She check and say I'm not due for a cleaning until May. I let her know I'll call back and reschedule. I then asked her is she sure the appointment is not for my children. She said she would check and said no. I also told her I am unable to leave work and show up to any appointments if there is any and to please cancel the appointment. Fast forward to today... read more
Business response:
Angela, thank you for bringing this concern to our attention. We send confirmation messages and phone calls to all patients to verify appointments. If patients do not confirm, appointments may be canceled. If you'd like to discuss this with our team, you can contact our local management team at 510-786-2587 and ask for the Practice Manager.
AVOID this place. My family had been going here For several years but no more. I have left several phone messages over the past 2-3 weeks with no response. My daughter has double dental coverage from both parents, and I found out this office has been charging my debit card FULL FEE CASH at time of service for over a year now. Most recently for a CLEANING that was covered by not one, but BOTH of our insurance plans. They also upsold unnecessary items during the cleaning to a young adult and did not bother billing the insuranc... read more
Business response:
Dear Antinette, thank you for taking the time to post your feedback, and appreciate you bringing your concerns to our attention. It is essential for you to know our primary goal is patient satisfaction and excellent service. We take your comment very seriously and would like to help resolve this matter with you. If you would like to talk to someone regarding your experience or online review, please call us at 510-786-2587. Thank you.
They are always behind with there appt , very dissatisfied more than 1 hr late ,too bad if you have kids that you have to pull out from school for dental appt .
Business response:
Rozzy, thank you for bringing this concern to our attention. We apologize for the confusion and will relay this review to our local team and ask someone to get in touch with you. You can also contact our local management team at 510-786-2587 and ask for the Practice Manager.
This dental clinic seems to be created for people who are not affluent. If you go there, be careful to read all paperwork they ask you to sign. Several times I was asked to agree to pay for procedures that I had not requested and did not need. Furthermore, it seems that they make money by telling you that you need various treatments that are very expensive (usually $700). I would advise researching these treatments or getting a second opinion.
Business response:
Hi Sara - While this reply may seem generic, we read every review and forward it to our local team in the office and to the management team for review and to contact the patient to resolve any issues. Since this is a public forum, we are not able to speak directly regarding patient care. If you would like to talk to someone, please call us at +1 510-786-2587. Thank you
I called this office to tell them I moved, and no longer want service here. It's 4 years later and they keep calling me and leaving messages. I try to call back but the number goes to voice mail. Stop calling me!! And service wasn't good last time I was there, I don't recommend this place, tried to get me to numb my Mouth for a simple cleaning. Other dentists don't require that, they just want your money.
Business response:
Dear Maricris, thank you for taking the time to post your feedback and appreciate you bringing your concerns to our attention. I have forwarded this to our management team. We are attempting to research your account and need more information so we can pull up the correct information for an accurate response. Please call us at (510) 786-2587. Thank you.
Dr. Watanabe is truly a gentle dentist. He was the only thing that I appreciated during my experience. Other than my treatment, I have serious concerns about the customer service. I was referred out to a specialist for a root canal since they don't perform this type of treatment. I guess gone are the days where the dentist performs all the procedures. About 4-5 days before my scheduled root canal with a specialist, I acquired excruciating pain. It was a Saturday so I called the emergency dentist at Gentle Dental. I just ... read more
Business response:
Dear Frank M., Thank you for taking the time to post your feedback and appreciate you bringing your concerns to our attention. It is essential for you to know our primary goal is patient satisfaction and excellent service. We are attempting to research your account and need more information so we can pull up the correct information for an accurate response. Please call us at (510) 786-2587. Thank you.
Frequently asked questions about Gentle Dental Hayward
How is Gentle Dental Hayward rated?
Gentle Dental Hayward has a 3.4 star rating with 459 reviews.
When is Gentle Dental Hayward open?
Gentle Dental Hayward is closed now. It will open at 8:00 a.m.