This profile has been claimed by the business owner or representative.
Gexa Energy
- Houston, TX
About this business
Location details
601 Travis Street, Suite 1400, Houston, TX, 77002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
App needs more work. U cannot save username / password. No finger print login. Interface is same as browser or website. Not sure what app is for when it just a clones the site.
App doesn't update to show your insight so you can monitor your usage. Trash 🗑️
Business response:
Hi Dion, we’re sorry for the frustration you’ve experienced while trying to view your updated usage insights in the app. We’d truly appreciate the opportunity to learn more about what you’re experiencing so we can better understand the issue, report it to the appropriate team, and work toward a resolution. Please call us at 866-961-9399. Thank you!
cant even login.
Business response:
We’re sorry you’re experiencing difficulty logging into your Gexa Energy account. We understand how frustrating it can be when you’re unable to access your account when you need it. Please contact us at 713-961-9399, M-F from 7am to 8pm and Saturday from 8am-5pm so we can assist you, document the issue, and ensure it is reported for further review.
does not give me the ability to pay on like
Business response:
Robert, we understand how frustrating it can be when you’re trying to make a payment online and aren’t able to do so. Unfortunately, we couldn’t locate an account with the information provided. Please give us a call at 1-866-961-9399 so our team can review the issue and assist you with your account. We look forward to helping.
New customer and the app is trash. not looking very good with this energy company. will be having to make payments using the web instead of the app
Business response:
Hello Rito We’re sorry this has been your experience, especially as a new customer. If it’s not too much trouble, please send screenshots of the issue to customercare@gexaenergy.com. This would be very helpful in allowing our team to look into the issue and assist you.
signed me out and cannot log in with app. says I don't have an account but will let me sign in on the website
Business response:
Hello Currice, We’re sorry for the frustration! We understand how confusing it can be when your login works on the website but not in the app. If it’s not too much trouble, please send screenshots of what you’re seeing to customercare@gexaenergy.com. That will help our team take a closer look and assist you further.
never can open appt
Business response:
Hello Marvin, we’re sorry you’re having trouble opening the app. We understand how frustrating that can be. Please reach out to our Customer Care team so we can troubleshoot the issue and get you back up and running. It would be really helpful if you could send us a few screenshots of what you’re seeing at customercare@gexaenergy.com. Thank you!
The app crashes whenever I go to the insights tab to look at my electricity usage. It never remembers to allow me to use biometric login. Overall have had a pretty bad experience with the app.
Business response:
We're sorry to hear you've been having trouble with the app. We'd love the opportunity to look into this further and help get to the bottom of the issue. However, we were unable to locate an account based on the information provided in your review. Please contact our Gexa Energy Customer Care Team at 866-961-9399 so we can troubleshoot. Thank you!
The app literally won't let me log in after months of using it. Now, I have to open up the website on my browser to actually pay my power bill. Gexa, fix your broken app.
Business response:
We're sorry to hear you're having trouble with the app, and we understand how frustrating it can be when something you've been using without issue suddenly stops working. An attempt was made to contact you on 9/25/2026, but we were unable to connect. Please call us at 1-866-961-9399 so we can troubleshoot this for you. Thank you.
Frequently asked questions about Gexa Energy
How is Gexa Energy rated?
Gexa Energy has a 4.6 star rating with 28,970 reviews.
When is Gexa Energy open?
Gexa Energy is closed now. It will open tomorrow at 8:00 a.m.