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Gexa Energy
- Houston, TX
About this business
Location details
601 Travis Street, Suite 1400, Houston, TX, 77002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Do not even make the effort to download. *** DOES NOT WORK AT ALL. *** AS YOU OPEN IT CRASHES.
Business response:
Frederico, we're so sorry to hear you're experiencing this issue with the app. That's definitely not the experience we want for you. Please reach out to us at customercare@gexaenergy.com — Attention: Escalation Team, and we'll be happy to look into this for you right away!
l am told my phone is not compatible with this app and I need to know why or should I look for another company 🤬
Business response:
Hi Curtis, Thank you for bringing this concern to our attention. We’d like to review and confirm the information you were provided. Please send your basic contact details to customercare@gexaenergy.com and include “Corporate Escalation” in the subject line so our team can assist you promptly. We look forward to assisting you.
would be nice if I could open the app, every time it immediately shuts down.
Business response:
Hi Cody, Thank you for bringing this concern to our attention. We’d like to review and look into the issues you’re experiencing with the app. Please send your basic contact details to customercare@gexaenergy.com and include “Corporate Escalation” in the subject line so our team can assist you promptly. We look forward to reviewing this for you.
it don't work
Business response:
Hello Michael, thank you for bringing this to our attention. When you have a moment, please reach out to us at CustomerCare@gexaenergy.com with your basic account information and any supporting screenshots. This will help us review the issue you are experiencing and provide our support team with the details they need to assist you.
The faceid/fingerprint doesn't work.
Business response:
Thank you for your feedback. We’re sorry to hear that the Face ID and fingerprint features aren’t working for you. That’s definitely not the experience we want our customers to have. We’d like to help resolve this as quickly as possible. When you’re able, please contact our Customer Care Team so we can troubleshoot the issue with you. Thank you!
App runs slow and takes forever to load
I would give 0 stars from me this place has cut my lights off every single month even tho there were payment arrangements already set ..they are untrue in the kwph charges and they r rude
app doesn't open and is very slow update 03/11/26 app doesn't not open and website will only let you look at bill after 5 times of login Another update04/13/26 still can't look at bill on website or app. needs fixed ASAP
it will sometimes refuse me picking a payment option (full bill, past due amount, or custom amount) resulting in me having to call customers service, this happens more often than not and is not at all convenient.
Frequently asked questions about Gexa Energy
How is Gexa Energy rated?
Gexa Energy has a 4.6 star rating with 28,997 reviews.
When is Gexa Energy open?
Gexa Energy is closed now. It will open at 7:00 a.m.