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Gexa Energy
- Houston, TX
About this business
Location details
601 Travis Street, Suite 1400, Houston, TX, 77002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
never works
Business response:
Thank you for sharing your feedback regarding the Gexa Energy customer app. We'd like to learn more about the issue you're experiencing so we can document it and investigate further. Unfortunately, we were unable to locate an account with the information provided. Please contact us at 866-961-9399 so we can assist you and gather additional details.
Can't review it because I can't log into it. Trash!
Business response:
We understand how frustrating it is when you're unable to access your account. We'd like the opportunity to help troubleshoot the login issue and get you into your account. Please send email us at customercare@gexaenergy.com with your name, service address, and any error message, and our team will be happy to look into it and assist further.
Very buggy, user unfriendly, just plain doesnt function well.
Business response:
Thank you for bringing this to our attention. We were unable to locate an account using the info provided. We would appreciate the opportunity to learn more about the issues so that we can properly document your concerns and, if necessary, escalate the matter to our IT team for further review. Please contact us at 713-961-9399, thanks!
The app sucks and Gexa knows it. I downloaded it a while back and now it's not compatible with my phone anymore. so it's useless. the energy insights prior showed cost and now it just shows usage. incredibly unhelpful
Business response:
Hi Jenn, we're sorry to hear you're having trouble with the app; we completely understand how frustrating it is when a tool you relied on stops working the way you need it to. Please give us a call at 866-961-9399, and we'll do our best to troubleshoot this for you. Sincerely, Gexa Energy
The app and website do not work for bill payment. I have had the account for over 6 months and have not been able to make an online payment. I have to call the customer service phone number. It is terrible
Business response:
Dear Aisha, Thank you for reaching out to us, we sincerely apologize for the ongoing frustration. To best assist, we kindly ask that you give us a call so that we can walk you through some troubleshooting steps. If we are unable to resolve the issue, we will open an IT support ticket on your behalf. 866-961-9399 Thank you!
Cannot exit out of app and must force close and the Biometric does not work even though I check it.
Business response:
Hi Geremy, we apologize for the inconvenience you are experiencing. If you can please try the following if not already: Uninstall and reinstall the app to ensure the most current version. Re-enable biometric settings after reinstalling. If the issue persists, please contact us at 866-961-9399 to submit a technical ticket on your behalf. Thank you!
I have a commercial account and when I login it will leave the app to an external web page, but when I use my credentials to login and it says that my login is incorrect. I have had this login for months and it was saved to my phone for quicker login. Just the last month it keeps saying that my login is wrong although it hasn't changed, and I've cleared my cache, data, and uninstalled the app. After reinstalling it I have the same issue, but I don't have this issue with direct site
Business response:
Thank you for providing such detail of the issue and your troubleshooting steps taken. We would like to escalate this matter directly to our IT department to ensure it is resolved ASAP. Kindly give us a call at 866-961-9399 so that we can gather the necessary details and submit an escalation on your behalf. Thank you!
Bucks don't know why my bill is 450, I always pay on time, this is ridiculous!
Business response:
Hi Chris, we apologize for the frustration this has caused. We understand how alarming and unexpected a bill of this amount can be, especially when you've maintained on-time payments. We take your concern very seriously and would love the opportunity to review your account, if you can please give us a call at 866-961-9399 so we can assist. Thanks!
Do not even make the effort to download. *** DOES NOT WORK AT ALL. *** AS YOU OPEN IT CRASHES. ----- Updated answer .. I see you reply and did not like my comment. Then Fix it. In today's world and with today's technology, your app does not work because your IT department is incompetent.
Business response:
Frederico, we're so sorry to hear you're experiencing this issue with the app. That's definitely not the experience we want for you. Please reach out to us at customercare@gexaenergy.com — Attention: Escalation Team, and we'll be happy to look into this for you right away!
Frequently asked questions about Gexa Energy
How is Gexa Energy rated?
Gexa Energy has a 4.6 star rating with 28,970 reviews.
When is Gexa Energy open?
Gexa Energy is closed now. It will open at 8:00 a.m.