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Gexa Energy
- Houston, TX
About this business
The power to save more than just money. Gexa Energy is committed to keeping our great state of Texas clean for generations to come. That’s why all of our residential plans are now powered by 100% renewable energy at no additional cost to customers. Gexa Energy, LP is one of the fastest growing retail electricity providers in the U.S. Headquartered in Houston; we have served residential and commercial customers in Texas since 2002. As part of NextEra Energy Resources, the world’s largest generator of wind and solar energy, Ge... read more
Location details
601 Travis Street, Suite 1400, Houston, TX, 77002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Gexa Customer Service Representatives were knowledgeable, thorough and courteous in providing plan options. They were incredibly helpful in helping to assess my energy needs and matching that with my plan eligibilities. The experience was exceptional compared to my experience with other utility, retail or governmental institutions. I applaud Gexa Energy for its provision of services and its stellar customer service representatives.
Business response:
Wow! Thank you, Alma! We appreciate your review and for choosing Gexa Energy as your electricity provider. Have a great day!
Amazing customer service! I didn’t grab his name but he provided all information upfront, and answered all questions with detailed oversight. Overall made it extremely easy to sign on with Gexa!
Business response:
Wow! Thank you, Ashley! We appreciate your review and for choosing Gexa Energy as your electricity provider. Have a great day!
Friendly, helpful and knowledgeable about the solar back back program and able to explain how it works.
Business response:
Hi, Katy thanks so much for taking the time out of your day to review us. We're so glad to hear you had a great experience!
Barbara and Zoe I believe was her name? Excellent customer service. Incredibly kind and helpful. Didn't make calling experience a hassle. Loved the customer service.
Business response:
Hi, Christina thanks so much for taking the time out of your day to review us. We're so glad to hear you had a great experience!
I was struggling with some issues of starting new service at my house. Zafar stepped in and resolved all my concerns. Knowledgeable and professional. Thanks Again!
So far so good. The customer representative, Elena, who assisted me was excellent. Great attitude, answered all my questions and gave me options for my needs. Thank you.
Business response:
Hi, Bunmi, thanks so much for taking the time out of your day to review us. We're so glad to hear you had a great experience!
I switched my electricity provider to Gexa energy The person who did the transfer explained in details the terms and conditions of the contract He also replied all my questions on this transfer Full costumer satisfaction that is why the five stars are lit
Business response:
Wow! Thank you, Envid! We appreciate your review and for choosing Gexa Energy as your electricity provider. Have a great day!
Ms. Barbra H. Was a wonderful customer service help. Will very well recommended customer service rep.
Business response:
Hi, Pedro thanks so much for taking the time out of your day to review us. We're so glad to hear you had a great experience!
I called in to renew, but was met with extremely unexpected price hikes when trying to do so online (I have my own issues with that, but that's separate). I spoke to Barbara who not only listened to my situation and found the best possible plan for my needs, but also helped correct an understanding I had about the terms of the contract. Very positive customer service experience altogether.
Business response:
Hi, Spencer, thanks so much for taking the time out of your day to review us. We're so glad to hear you had a great experience!
Frequently asked questions about Gexa Energy
How is Gexa Energy rated?
Gexa Energy has a 4.9 star rating with 23,942 reviews.
When is Gexa Energy open?
Gexa Energy is closed now. It will open tomorrow at 7:00 a.m.