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Glyde
- Mobile Phones
- Florham Park, NJ
About this business
Location details
11 Vreeland Road, Florham Park, NJ, 07932, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disapointed Has not been fun. Maybe it is just me but, I have had a bad expirence with selling. They closed my account because of too many cancelations when most of them were cancelled by the buyer. I felt as though I was t the mercy of the buyers. Reasons for cancelation did not make sense or did not fit what I was selling.
Business response:
Hi John, We just followed up with you via email. We were able to connect with the buyer of the cancelled order and they agreed to accept the phone. We finalized your payment and it is now in your Glyde account. We're very sorry to see these complications and the original return. We hope you will give us another chance. Thanks, Brian Glyde Customer Service
Glyde will steal money from you! This site is legitimately a scam. No, you will not receive money for the phone or it will not be the amount that they told you. I sent a 3 day old, never used phone that was in perfect condition. Not a single scatch or blemish. First, they lost the package and after numerous attempts to contact them they replied a week later stating that the buyer received the package and stated that the phone was scratched and dented. Customer service deducted $30 from what I would receive. I accepted due to... read more
Business response:
Hi Cory, This is Brian from Glyde's customer service team. I've left you a private message on here. I want to make sure you paid and fully covered on this sale. Please just let me know the order number or full name on the account here or in the messaging section. Thanks, Brian Glyde Customer Service
Glyde is basically a Scam. Don't let them rip you off. 2/2 transactions with Glyde have gone as bad as they could go. I didn't even get the product that I paid for last time. Customer Service responds only 30% of the time. Worst company I have used.
Less than zero Two exact Galaxy S5 phones sent Clyde one black one gold received $111 for one got the other one back said it was non-functional it was in perfect shape and the battery didn't even work when I got it back they screwed me royally on my phone is absolutely has no no use whatsoever now if I could close down that company I would I hope no one ever ever does business with them there biggest scam I could imagine that phone had tremendous value and now it's worthless
Unable to process my credit card? I tried to buy a used ipod for my daughter off glyde and received an response that my credit card could not be confirmed and that my transaction was cancelled. My credit card is fine, I bought something the same day on another site. The transaction also appeared on my credit card, so it's clearly a mess on on glyde's processing. Of course I understand they have tighter security, and I'm sure we all appreciate it. I simply want to straighten out whatever error they have on my account and purc... read more
Horrible customer service - NEVER USE GLYDE! I have purchased from them before without a problem. This time I ordered ONE Mini iPad, paid and received ONE Mini iPad. However, they are continuing to charge me for TWO and different prices! Customer Service is a joke because they just say "yes, you did order two and received two" - I didn't and they never get back in a timely fashion - so, the second one now shows as accepted! You also cannot remove or delete your credit card information! This is the WORST company to try to dea... read more
Business response:
Hi Steph. This is Brian from Glyde's customer service team. I am so sorry to hear about this poor experience and we will help you return the second order. Can you tell me the order number here or through a private message here? We'll make sure you are not stuck with two orders. Thanks again.
How long can you wait? Ordered the iPhone 6 twenty-two days ago, and though their site notes to wait 5-10 business days for delivery and the confirmation noted to expect delivery by last week, it has now been 22 days, and still we have no phone. My email, though noting a human would get back to me within 2 days, only provided a generic note days later that they "took the initiative" to contact the seller. Online my phone shows no shipping information. We leave for vacation tomorrow. It's very convenient that a company with s... read more
Suspicious, shady and weird They said they "Couldn't verify my information." Then they claimed they might have billed my credit card anyway. They said they use "third party fraud analyst software that collects industry data to help flag suspicious purchases." All my information was accurate. I'm a real person. They cut and pasted apology letters, but offered no other explanation: Could I reactivate my account? Could I complete the transaction? The rep never clarified anything. Somehow every other company in the world can man... read more
Tried with 2 phones, never again Sent an Android in perfect condition - no scuffs, no scratches, nothing. Took forever then found out that buyer said "corners were scratched". Then sent an IPhone 6. Received three very confusing emails with different timelines, the first being buyer says not in excellent condition. Then a day later, "buyer just received iPhone," and a day later phone being returned. Still haven't received it and it was a week ago. Will never use Glyde again
Business response:
Hi Kathy. I am very sorry about the confusing emails and the returns. If you have received the wrong return, please email us at service@glyde.com and we will help correct this. We know that condition can sometimes be subjective. If you'd like to email us photos of the device, we can help place it in a condition that can give you the best chance at a successful sale. We can also check on the status of the return.
Frequently asked questions about Glyde
How is Glyde rated?
Glyde has a 3.5 star rating with 907 reviews.
When is Glyde open?
Glyde is closed now. It will open on Monday at 9:00 a.m.