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Good Hope
- Dental
- Queens, NY
About this business
Location details
12115 Liberty Ave, Queens, NY, 11419, United States
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The dealer have a policy not to friendly on the vehicle price and pricing your trade car. They didn't want to work on the trade. I ended up on a different dealer and i purchase the vehicle there.
Terrible experience. They just wanna take advantage of you, and I if you dont get the car they give you attitude and tell you, you wasted their time! They told me in my face i wasted their time just because I said not to the deal because it was out of my budget!
I was unable to get a straight answer. There was a vehicle listed; 2017 jeep Cherokee Sport for $17.498.00 (40,256.00 miles). The location is in Doral, Fl. I did not make an appointment because my free time varies. I did manage to get the Vin # so I could get a preapproved loan (I ran my credit with Navy federal) and approved me. I kept getting the price drop emails and the vehicle kept popping up. I was notified a few times about coming in. I finally had time to travel so I went to the dealership. It took me an hour to get ... read more
The vehicle was sold without prior inspection. The vehicle had a burnt out brake light and the air conditioning compressor was also damaged. It was a process of time and effort to repair the damage. I do not recommend buying cars at HGREG, Mechanics tools are useless to repair cars. I was sent too far to repair the damage to the air conditioning compressor
No te dan la información completa del interés del préstamo hasta el final de toda la negociación.
I was contacted by the Dealership via text. We exchanged few texts and after my question of cost of transport I was provided with phone number to inquire. I did and it was a joke. After providing zip code I was told cost will be between $600-$900. When I was insisting on exact amount he was keep saying: "This is 3rd party. We don't know. It will depends how soon I want the car". Thant's not what potential buyer expect to find out total cost of the vehicle, considering transport from FL to TN.
After I sent an email to the dealership to confirm availability of the vehicle and ask two questions I received an email back from the dealership saying they had all the information ready at hand and asking me for a phone number so they could call me. I called the dealership and spoke to a customer satisfaction agent, but she did not have the information that I had requested. I made three other attempts to have someone contact me and answer my questions but they failed to respond. I never found out if the vehicle was still a... read more
Email did not provide information requested Did not respond to requests for information
Business response:
Charles, we apologize the email you received did not provide all necessary information you requested. Please email me at mateo@hgreg.com and I will personally answer all your questions. Thank you.
Wish I could give a -0- rating. Crooks did not disclose damages to vehicle had me sign a consent to damages but did not disclose any using that I had verified with Mercedes Benz. Charged me $400 for a tag when it was only $299. Filed a complaint with Florida and CFPB **** buyers be aware*****
Frequently asked questions about Good Hope
How is Good Hope rated?
Good Hope has a 3.5 star rating with 223 reviews.
When is Good Hope open?
Good Hope is open now. It is open 24/7.