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Good Hope
- Dental
- Queens, NY
About this business
Location details
12115 Liberty Ave, Queens, NY, 11419, United States
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They were over $4k in dealer fees. I asked for the bottom line price but they give it to me until they asked for personal information. This was unethical and deceptive pricing. I have negotiated and talked to many other dealers. HGreg is the worst to deal with. I do not recommend them.
The whole process seemed inefficient and very impersonal through on-line text. I still am unsure if I was ever talking to a real person or the filter before you make contact with an actual sales associate. Although there was an attempt to set up an appointment, the car was apparently brought in for service on the day I was going to drive an hour to go see it. I didn't hear back from anyone by text on the car's status for 2 days and that was only when I asked for an update. We decided it was best to look elsewhere.
Business response:
I apologize for any issues you encountered with the online sales process. It's disappointing to hear that communication fell short, and we appreciate your feedback as it helps us improve. I sincerely hope you'll consider giving us another chance in the future, and if you'd like to discuss this further or have any other concerns, please reach out anytime. Thank you, Alejandro Vazquez - Lead Sales Manager - (833) 331-0702
Misleading, the advertised price by HGreg Doral is much higher. I contacted them about a C450 Mercedes which had a very good list price. I soon discovered very high fees that significantly increased the final purchase price. These fees are not conspicuously viewable. These fees are fine print or tucked into a drop down on 3rd party sites. -Pre-delivery: $1,299.00 -Electronic filing: $699.00 -Elite Protection: $1,495.00. Adding up the fees it's $3,499. In my experience, I've had dealers willing to reduce the car price to offs... read more
Business response:
I'm sorry to read about your experience. We aim for transparency in all our dealings and it's clear we've fallen short of that goal here. The fees you mentioned are standard but should have been clearly communicated from the start. Your feedback is important as it helps us improve our service delivery and communication with customers like yourself. If you're open to discussing this further, please reach out at your earliest convenience so we can address any remaining concerns directly - Thank you, Ray Rodriguez - General Man... read more
They have a ton of cars with Bad Carfaxes that have been hit sometimes multiple times priced as if they are clean. What this does is devalue the cars value so when u go to sell you'll be offered thousands and thousands less. They know it and that's how they take advantage of people who don't know any better. Many of cars are missing Key fobs which also effects the value. Every car i looked it is WAY OVERPRICED. They depend on people who don't know any better and are looking to take advantage. You BETTER watch your wallet her... read more
Business response:
Marc, we're sorry to read about your concerns. We aim for transparency and fair pricing in all our dealings, so it's disappointing to see this feedback. It would be beneficial if you could reach out directly so that we can understand more about the specific issues you've mentioned here. Thank you, Ray Rodriguez - General Manager - (833) 331-0702
The day of my appointment I received a phone call, email, and text message confirming my appointment. When I arrived there I was told the vehicle wasn't there and it's in service. I drove over 3 hours to get there. I was told by the guy assisting me that I should have called their location directly to confirm the vehicle was there and that the person that confirmed my appointment doesn't work at that location and they get paid just for me showing. This was my first time going there and I don't understand how I'm supposed to ... read more
Business response:
Shivani, I'm truly sorry to read about your experience. It's clear there was a mix-up here and I sincerely apologize for the significant inconvenience that resulted. We certainly don't want any of our customers feeling this way after visiting us and I will be sure to address your feedback with the rest of my team. Please also reach out so that we can discuss what happened in more detail and see how best to rectify it for you. Thank you, Ray Rodriguez - General Manager - (833) 331-0702
They sold the car I was on to someone else. not a great experience
Business response:
Jerry, we do our best to offer accommodating service, and I'm very sorry if there was a mix-up about the car you were interested in. If you're willing to speak about this in more detail so we can make improvements, please give me a call. Thank you, Ray Rodriguez - General Manager - (833) 331-0702
Quiero entragar mi carro dooge 2018 por un audi 2019 2020 meno 50 mil millas una cuanto de 3 000 no tengo la entrega 78627114
Business response:
Jesus, gracias por la reseña! Estaré encantado de hablar con usted para responder a cualquier pregunta que tenga. Si esta dispuesto, no dude en llamarme. Gracias, Ray Rodriguez - General Manager - 833-237-8572
They were actually about the poor quality of this particular car. I appreciated that before we drove 2 hours to see it. Car looked good on the add but they told me it was far from perfect and had been repainted. Very nice of them to be so honest with us.
Terrible. 1 initial phone call, 5 emails and 3 messages left with sales team and a week go by and no one calls back or engages on my purchase and virtual walk around request. On the 7th day I am informed the car sold that day after sending another email asking for a sales engagement.
Frequently asked questions about Good Hope
How is Good Hope rated?
Good Hope has a 3.4 star rating with 227 reviews.
When is Good Hope open?
Good Hope is open now. It is open 24/7.