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Good Hope
- Dental
- Queens, NY
About this business
Location details
12115 Liberty Ave, Queens, NY, 11419, United States
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After I sent an email to the dealership to confirm availability of the vehicle and ask two questions I received an email back from the dealership saying they had all the information ready at hand and asking me for a phone number so they could call me. I called the dealership and spoke to a customer satisfaction agent, but she did not have the information that I had requested. I made three other attempts to have someone contact me and answer my questions but they failed to respond. I never found out if the vehicle was still a... read more
Email did not provide information requested Did not respond to requests for information
Business response:
Charles, we apologize the email you received did not provide all necessary information you requested. Please email me at mateo@hgreg.com and I will personally answer all your questions. Thank you.
Wish I could give a -0- rating. Crooks did not disclose damages to vehicle had me sign a consent to damages but did not disclose any using that I had verified with Mercedes Benz. Charged me $400 for a tag when it was only $299. Filed a complaint with Florida and CFPB **** buyers be aware*****
I was contacted regarding the car by who I thought was a sales rep. I arrived on the day that I said, which was my day off. I do not like to waste time, my time is precious to me, and honestly almost didn't go in. But, I made the appointment and want to follow through with what I say I am going to do. When I arrived I discovered that the car had been sold and I was not told ahead of time though I had received several correspondence emails up until the day of my visit. Then I discovered that I was only contacted by an offsite... read more
They were slow in contacting me. They were polite once they did.
Business response:
Hello Angelo, Our redefined car buying process is known for being not only simple & fast, but in a stress-free environment and we apologize you did not experience that. We want to look into your situation more. Please email me at mateo@hgreg.com with your situation so we may take further action. Thank you.
Van did not have the jack that was supposed to be with the vehicle and it didnt have the owner manual...I contacted the salesman Eddy Calero and he said he would look into it...I will keep you updated..I believe he will remedy the situation
I wouldn't recommend not even to my enemy. They don't know how to treat people. After two days of waiting for a deal to go through. I would give -5 stars
Business response:
Dear 2015 Kia Optima EX Owner, I apologize that you didnt get premier service that HGreg strives to achieve with every customer that walks through it's doors. We rely on customers like you with feedback to continuously improve our services. If you are still in the market for a vehicle, please contact me at mateo@hgreg.com so I can assist you in finding you your dream car! Sincerely, HGreg Customer Care Team - Mateo
Was at hgreg in Doral for at least 4 hours. They offered little to nothing for my trade in. Went to nissan the next and got top pay for my trade in and a better vehicle. The salesperson along with everybody else in Doral was the worst. Never will I recommend anyone to go there.
Not happy with treatment from stuff
Frequently asked questions about Good Hope
How is Good Hope rated?
Good Hope has a 3.4 star rating with 227 reviews.
When is Good Hope open?
Good Hope is open now. It is open 24/7.