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Good Hope
- Dental
- Queens, NY
About this business
Location details
12115 Liberty Ave, Queens, NY, 11419, United States
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I'm writing to share my recent experience, which was unfortunately quite disappointing. After receiving both an email and a text confirming the availability of a specific car I had inquired about, I confirmed my appointment and arrived on timedriving over 40 miles to the dealership. However, upon arrival, the representative I met with was unable to locate the vehicle in the store's inventory and informed me that it was not at that location. What made the situation more frustrating was the lack of concern shown by both the re... read more
Business response:
Ross, I'm sorry to hear about the inconvenience you faced with your recent visit. Your feedback is invaluable in helping us address these issues, and I hope you'll give us another chance in the future. If you'd like to discuss this further or have any other concerns, please reach out at your convenience. Thank you, Alejandro Vazquez - Lead Sales Manager - (833) 331-0702
Not interested in closing deal. Over priced in area. And support is poor
Business response:
Jorge - We are committed to providing our customers with top-notch service and it's upsetting to hear that this didn't come through during your experience. I'm going to share this review with my team, but I would also like to learn the details about your visit. I have listed my contact information below and look forward to speaking with you. Thank you, Alejandro Vazquez - Lead Sales Manager - (833) 331-0702
Son unos ladrones, aprovechadores, ali baba y los cuarenta ladrones se quedaron chiquiticos
Wouldn't give any information about the accident reported on the Carfax
Business response:
Ehi, this feedback is concerning as we are committed to transparency above all else. Please reach out so I can better assist you and ensure you receive the information you need. Thank you, Alejandro Vazquez - Lead Sales Manager - (833) 331-0702
Poor communication even after I made an appointment for a specific car I wanted to buy cash for my daughter and confirmed ETA and time.
I was trying to export a car to the Caribbean that I was interested in, and they refused to drop their filing fees and protection plan fees. They're telling people that it is required which was upsetting after finally picking a vehicle.
They were over $4k in dealer fees. I asked for the bottom line price but they give it to me until they asked for personal information. This was unethical and deceptive pricing. I have negotiated and talked to many other dealers. HGreg is the worst to deal with. I do not recommend them.
The whole process seemed inefficient and very impersonal through on-line text. I still am unsure if I was ever talking to a real person or the filter before you make contact with an actual sales associate. Although there was an attempt to set up an appointment, the car was apparently brought in for service on the day I was going to drive an hour to go see it. I didn't hear back from anyone by text on the car's status for 2 days and that was only when I asked for an update. We decided it was best to look elsewhere.
Business response:
I apologize for any issues you encountered with the online sales process. It's disappointing to hear that communication fell short, and we appreciate your feedback as it helps us improve. I sincerely hope you'll consider giving us another chance in the future, and if you'd like to discuss this further or have any other concerns, please reach out anytime. Thank you, Alejandro Vazquez - Lead Sales Manager - (833) 331-0702
Misleading, the advertised price by HGreg Doral is much higher. I contacted them about a C450 Mercedes which had a very good list price. I soon discovered very high fees that significantly increased the final purchase price. These fees are not conspicuously viewable. These fees are fine print or tucked into a drop down on 3rd party sites. -Pre-delivery: $1,299.00 -Electronic filing: $699.00 -Elite Protection: $1,495.00. Adding up the fees it's $3,499. In my experience, I've had dealers willing to reduce the car price to offs... read more
Business response:
I'm sorry to read about your experience. We aim for transparency in all our dealings and it's clear we've fallen short of that goal here. The fees you mentioned are standard but should have been clearly communicated from the start. Your feedback is important as it helps us improve our service delivery and communication with customers like yourself. If you're open to discussing this further, please reach out at your earliest convenience so we can address any remaining concerns directly - Thank you, Ray Rodriguez - General Man... read more
Frequently asked questions about Good Hope
How is Good Hope rated?
Good Hope has a 3.5 star rating with 223 reviews.
When is Good Hope open?
Good Hope is open now. It is open 24/7.