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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
The oil change went fine but I asked them to update my screen/map in my car and they gave me another appointment because they couldn't do it that day and when I went I was there all day Friday and returned it Saturday but they did not do anything, the screen remains the same and is not responding after leaving it all day
Business response:
Went in for them to restart and fix my screen/map, left the car there Friday and got it back on Saturday with no changes…my screen had no changes and my GPS still is not working
Service was great, my car was returned to me in working condition. All my questions were answered in a timely manner. The one complaint I have is that my car smelled like gasoline, seems like whatever they detailed my car with was the worst product ever! It was very greasy/ oily. Whoever did the detail did not clean and wipe up the product correctly there were streaks everywhere and splattered products on the interior. I spent quite some time wiping the whole interior of the car. It was very disappointing.
Business response:
Thank you for taking the time to share your experience with us! We are glad to hear that your vehicle was returned in working condition and that your questions were addressed promptly — that is exactly the level of service we strive to provide. We truly appreciate your kind words regarding those aspects of your visit. We are sorry to hear that you feel this way about the detailing service you received. We understand your disappointment. Your feedback is important to us, and we will take note of your concerns as we continuous... read more
The service advisor was good just the process with the warranty The experience the buying a used car with warranty and the warranty guy making a comment the if I buy the car with e check engine on was not professional
Business response:
We regret to learn about your disappointing experience, and we understand your frustration. While we're pleased that you found your service advisor helpful, we recognize that the overall experience fell short of the standards you expected. We would like to discuss this further and work towards a resolution. Please reach out to Victoria Courtney at 855-971-6306 so we can address your concerns directly.
We made appt for Thursday and brought truck in. They did not assign a person to do diagnostic until Saturday. Then had to order a part, with 3 day lead time. So by Wednesday they were still waiting on a part that could have arrived Monday. And after several software reloads they did the State inspection, which failed due to insufficient usage (after resets). Now we have to make another trip down to retest or pay again for a test which they could have done in the two days it sat waiting for diagnostic, and would have passed. ... read more
Business response:
We are concerned to hear about the scheduling and communication challenges you experienced, and we understand your frustration. We would like to discuss this further and work towards a resolution. Please reach out to Victoria Courtney at 855-971-6306 so we can address your concerns directly and work to ensure a better experience moving forward.
I had an appointment for an oil change and then when I was 15 minutes early I was told I would have to wait 2-2.5 hours to get my oil change. Why set up an appointment in the first place.... so I left and had the work done somewhere else
Business response:
Thank you for sharing your feedback. We understand that customers expect their scheduled appointments to help make service visits more convenient, and we regret that your experience did not meet those expectations. We appreciate your comments and will continue working to provide a more efficient and customer-focused experience. Please reach out to Victoria Courtney at 855-971-6306 if you would like to discuss your visit further.
I was there for 2 1/2 hours to do oil change and the guy was helping me not even offer me a water
Business response:
We appreciate you taking the time to share feedback regarding your recent service visit. Our team works to complete scheduled maintenance efficiently while ensuring customers are supported throughout their time on site. We also recognize the importance of customer comfort and hospitality during service appointments. For any further assistance or to discuss your visit in more detail, please reach out to Victoria Courtney at 855-971-6306.
We had an appointment but didn't get seen by our advisor at our appointment time even though there were several 'advisors' just standing around.
Business response:
We understand how important appointment adherence and timely customer assistance are during a service visit. Our team works to ensure customers are greeted promptly and seen by their assigned advisor in a timely manner based on scheduled appointments and workload balancing. Feedback regarding wait times and appointment handling is appreciated and will be reviewed internally as part of our ongoing efforts to improve service efficiency and customer experience. Please reach out to Victoria Courtney at 855-971-6306 so we may fur... read more
Long wait than expected even with appointment Arrived about 8:30am and left at 11am Appointment was at 9:30am Didn't like the miscellaneous charges
Business response:
We appreciate your feedback about the extended wait time and additional charges. We understand this was frustrating, especially with a scheduled appointment. Your input helps us improve our service process and better manage appointment schedules while providing clearer cost communication upfront.
its was not good actually like my service was not properly done i am not satisfit
Business response:
We value your feedback and are disappointed to hear your visit did not leave you with a better impression. Our team works hard to provide quality care and a positive experience for every customer, and we appreciate you bringing your concerns to our attention. We hope to have the opportunity to provide you with the level of service we strive for in the future. Please contact Victoria Courtney at 855-971-6306 so we can further assist you.
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.3 star rating with 11,534 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is closed now. It will open at 7:00 a.m.