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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I really loved the collision center and they could not have been nicer. My truck was beautiful when they finished. They went over and above and Robert was great to work with. But, I want to make this clear - I cannot come back to the dealership at all ( and I purchased my vehicle there) and I cannot recommend the dealership to anyone solely because of Jose Magdalena the Service Department Director. First and formost he is disingenuous, and not transparent in his dealings, which is pretty awful. You would think he would be be... read more
Business response:
We regret to learn about your experience, and we understand your frustration. We take the concerns you have raised seriously as what you described goes against the standards we hold ourselves to. We deeply regret that your experience did not meet your expectations, and we would welcome the opportunity to learn more about what happened and work toward a resolution. Please reach out to Victoria Courtney at 855-971-6306 so we can discuss this further.
Very poor managed. I already did!! Read the statement I entered earlier. I don't have time to speak to a Computer generated response system. Get a Human to read and respond to it.
No thanks, I am busy It went smoothly I don't xxxxing care about this, I said I am busy
Business response:
Thank you for sharing your feedback with us! We are glad to hear that your experience went smoothly, and we truly appreciate you taking the time to leave a rating. Your satisfaction is important to us, and we hope to have the opportunity to assist you again in the future.
I went in for a standard oil change and tire rotation. They completely forgot to tighten the lug bolts on one of the wheels and my entire wheel was extremely loose driving on the highway home. Extremely dangerous and careless mistake
Business response:
We appreciate you taking the time to share your feedback regarding your recent service visit. Our team understands the importance of proper installation and safety checks following any tire service work. We recognize your concern regarding the condition of the wheel after your visit and the seriousness of the situation described. Please reach out to Victoria Courtney at 855-971-6306 so we can review your experience and assist you further.
N/A Santos was great and very helpful. Can't say the same about the mechanics seeing as I had to take my tuck back 3 times in less than a month for the same issue
Business response:
We are glad to hear that Santos provided you with a great and helpful experience — that is exactly the kind of service we strive to deliver. We truly appreciate you taking the time to share that positive feedback. We are sorry to hear that you feel the mechanical side of your visit did not meet the same standard, and we understand your frustration. We would like to discuss this further and work towards a resolution. Please reach out to us directly so we can look into this for you.
Went in for an oil change and a tire rotation, but waited nearly 2.5 hours before my truck was done and I had an 8 o’clock appointment.
Business response:
We greatly appreciate your feedback, and thank you for taking the time to share your experience with us. We are glad you chose us for your oil change and tire rotation, and we truly value your loyalty as a customer. We understand that a 2.5-hour wait for a scheduled appointment is longer than what you expected, and your time is incredibly valuable to us. We continuously work to improve our service efficiency, and your comments help us do just that. We hope to have the opportunity to provide you with a smoother, more timely e... read more
Service is OK just no loaner vehicle while they keep your vehicle for over a week
Business response:
Thank you immensely for taking the time to share your experience with us! We genuinely appreciate your honest feedback and are glad to hear that you found our service satisfactory overall. We do understand that being without a loaner vehicle during an extended service visit can be a real inconvenience, and your feedback on this matter is truly valued. We continuously look for ways to improve the overall customer experience, and insights like yours help us do just that. We hope to have the opportunity to serve you again and p... read more
They like to try and sell you things you DONT need that is not the way to do business
Business response:
Thank you for bringing this to our attention, Randy. We are sorry to hear that you feel this way about your experience, and we understand your frustration. Every customer deserves to feel respected and confident that their best interests are being kept in mind throughout the entire process. We would genuinely like to discuss this further and work toward a resolution. Please reach out to Victoria Courtney at 855-971-6306 so that we can better understand your concerns and address them appropriately.
I was charged for oil change meanwhile I’m entitled to free oil change with my plan. I never requested for synthetic oil change. I want my $70 back
Business response:
We understand your frustration, and we take concerns about billing accuracy very seriously. Every customer deserves to have their plan benefits honored correctly, and we are sorry to hear that you feel this way. We would like to discuss this further and work toward a resolution. Please reach out to Victoria Courtney at 855-971-6306 so we can review your account and address your concerns properly.
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.3 star rating with 11,534 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is closed now. It will open at 7:00 a.m.