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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Jackie Mercer was assigned to assist Dee in the sales experience, as she is new. He was rude, impatient, checked his phone, followed up on other leads, and had no interest in assisting us. Dee was amazing, apologized and worked hard to find us the right fit. I would not recommend Jackie Mercer. I was very disappointed and quite upset at the lack of respect and customer service. My Young children treat others with more respect than he did. I will refer others to Grand Prairie Ford to work with Dee and the management team.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Melissa French at 972-859-5410 or Mfrench@grandprairieford.com and we will do our best to make this better.
The worst when it comes to relaying message to the customer and he makes you feel like you are nobody after they make their sale, worst customer service experience I have ever received
Poor customer service and professionalism After finding several 2017 Ford Escape Titanium vehicles online to look at, we verified they were still on the lot and traveled 65 miles to try them out. We spent a total amount of 4 hours on the lot after finding the one we were ready to purchase, worked out the final cost and warranty/service details (we were paying cash), we were all set. Then we found out the vehicle only had key which was going to cost extra so we renegotiated a fair price. We were told we'd get a 2 year service... read more
Business response:
Hello Arturo, we aim for fair, competitive pricing on our vehicles. We’re always willing to try and find a way to get customers the best deal possible, and we’re sorry that you are dissatisfied with our prices. Wed love to speak with you and see if there’s anything we can do to address your concerns. Please contact Melissa French at 972-859-5410 or Mfrench@grandprairieford.com and we will do our best to make this better.
Unprofessional Salesman I do not recommend Grand Prairie Ford nor do I recommend working with Cody started the process and I never heard back with the outcome.
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss the further with you. Please contact Melissa French at 972-859-5410 or Mfrench@grandprairieford.com and we will do our best to make this better.
Very unhappy with GP Ford Services. The lack of concern Very unhappy with GP Ford Services. The lack of concern for the safety of their customers, in these current times is not acceptable. They were in and out of my car, various people touching the different surfaces with no gloves, no care nor concern for the customer at all. No precautions taken, they are Not thinking of me, the client. The manager i spoke with was very insensitive and not understanding of what is going on in the world. I expect a company such as GP Ford t... read more
Business response:
Hello, we always appreciate feedback from customers, and we are sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Melissa French at 972-859-5410 or Mfrench@grandprairieford.com and we will do our best to make this better.
People were very nice to work with. You would think, tho, when someone pays $35k for a car that they would fill the tank up.
Business response:
Thank you for your positive review! Customer service is our top priority and we would like to speak with you further about your experience. Please contact Melissa French at 972-859-5410 or Mfrench@grandprairieford.com and we will do our best to make this better.
Make sure they actually did the service you paid them to do I am a regular customer to this Ford Dealer and I am quite disappointed in the quality of service they provide. I took my vehicle to the dealer to get an oil/filter change, tire rotation, quick inspection, and a recall repair service done. Upon receiving my vehicle I immediately noticed that my tires had not been rotated. I opened the hood of the vehicle and noticed that my air filter box had been left open (the orange seal of the air filter was actually visible on ... read more
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please contact Brandon Young at 972-859-5411 or byoung@grandprairieford.com and we will do our best to make this better.
technician left oil line loose took my truck for ac service on 3/2/20 for ac work, truck was still under warranty. Got a call that following thursday that they found the leak coming out the condenser area. Picked up the truck that friday evening almost around closing time (6pm) drove back home about 20 mins away from dealership, truck lost all power and started knocking on freeway, found oil all over engine bay and a loose oil line disconnected, managed to roll it safely to service road. Called tow truck to drop back off at ... read more
Reyna was a great in used sales, but unfortunately our financing didn’t go well as we were forced into a 5k dollar extended warranty we didn’t want and were told the following morning the warranty could be canceled but our loan was already submitted.
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.4 star rating with 11,941 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is open now. It will close at 8:00 p.m.