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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Never take your Car or truck after a wreck to get fixed The worst ever service they never keep you updated Not once have i got A call to keep in touch with me at all what so ever i had To call at least 20 times to check up on my truck i got In a wreck and was not at fault we both had the same insurance so since my trucks a Ford F-150 i figured I take It to ford to get it all fixed worst mistake in my life ever they have had my truck 2 MONTHS!!!!! And then i had to come out of pocket to get a truck for rental since i needed A... read more
When you quote a price - honor it Make sure you ask if there are any hidden charges for what inventory they list online. There were. We asked and were told this would be worked out. It wasn't. They added near $1000 to price due to CPO that wasn't advertised. Upon further conversation we were told they wouldn't charge it but wouldn't add the warranty. Ok fair nuff... agreed upon. Then they tried to charge near $500 more than the advertised price I printed 2 hours before we drove over an hour to get to the store. Showed them t... read more
Bad Experience, Would Give No Star If Possible First, they claim that the truck that was still listed on their website was sold. Ok, that happens but wouldn't you know that when a customer comes to the car lot a requests to see that specific truck. That was only a very minor issue. The salesman said he had another truck close to it and that it was $40,000. Cheaper than the one listed on their website. Ok so far so good. Test drive went fine. We told the salesman what we wanted to spend and if he couldn't meet our terms then ... read more
Battery My battery went dead. It had been rplaced ayear ago. You checked it and said it was good and charging.I am not sure if I am satisfied. One week later my car acted like it had a low battery and would not start. I let it set a minute and it started. I am waitint to see if it does it again.
The "Out to Lunch Bunch" I purchased my '17 pickup new from GPF and had a lovely experience doing so. I thought I'd get an oil change and general checkup for my pickup since I am coming up on owning it for a year. So I set up an appointment to take it in. Drove into the Service facility; waited about 5 minutes for somebody to go out and welcome me. (I was 5 minutes early; maybe only the first or second customer there at that moment, in that area.) Nobody bothered. So I got out and went in thru one of their many doors. Walked... read more
Business response:
On behalf of the Service team here at Grand Prairie Ford, I sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. The frustration you encountered due to the lack of attentiveness and wait time is understandable and your experience is unacceptable. We would like to discuss this further with you, please do not hesitate to contact me at your convenience. Respectfully, Cristina Meza Customer Relations Manager 972-352-8000
Shady financial department As a fleet business of 12 years, we were talked down to and lied to by the guy named Daniel. He flat out lied about the terms of our loan, that was on already established line of credit through our bank. He informs us that we can’t choose length of terms as well as blaming our credit on that decision. The bank states the complete opposite. He then states that the wrong vin was entered that caused issues with our deal. Funny thing he doesn’t know is that i have both vin numbers used they are the sam... read more
Not trustworthy, look elsewhere I would never trust, nor recommend anyone do business at this dealership. Over a few days I had emailed the “internet manager” at Grand Prairie Ford about a vehicle I was interested in. I found the vehicle on Autotrader and on Grand Prairie Ford’s website inventory, listed at an attractive price. I continuously asked for their best price, including my company discount. The internet manager was insistent that he could not share the price until I came to the dealership to see the car. After bein... read more
Don't buy here! Worst experience Worst experience at this dealership. I was told from the sales rep that I had to get extended warranty on a brand new 2018 suv and that Ford Motor Credit required it in order to finance me. Extended warranty should be an option by the consumer not a requirement. I later asked to speak to the Manager Brandon and was told that ford didn't require it, he did. He mentioned that if something happened to the car, we will leave the car stranded at the side of the road and he is adding the extended w... read more
Very Dispointed! Would not recommend! Got good deal but LESS than mo. and LESS than 5k miles brakes went to the Floor and would barely stop! Went back to GP Ford and they told me it would be about 24 hrs before anyone could look at it. Told them Not acceptable it's my work truck need it. They ask if they could give me a ride home! Just left! went to Arlingon Ford they gave me a rent truck and are working on it! Will NEVER go back!!
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.4 star rating with 11,941 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is open now. It will close at 8:00 p.m.