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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Scammers, deceptive, bait and switch tactics Took 2. 5 hours to do an oil change with an appointment and charged more than what I told over the phone and prior to beginning service
Business response:
We regret to hear that your service visit did not meet your expectations, and we understand how frustrating it can be when both wait times and final charges differ from what was discussed upfront. Transparency in our pricing and respect for our customers' time are things we take seriously, and we are sorry your experience left you feeling this way. We would welcome the opportunity to review the details of your visit. Please contact Victoria Courtney at 855-971-6306 so we can better understand what occurred.
I brought it in for a engine noise issue. They said they stuck a bar scope in my motor. They never provided pictures or proof. They said there's metal in my engine. I don't have a check engine light. He said the only fix is a new engine $17,000.
Business response:
Your feedback is important to us and we understand your concerns. When facing major engine issues, we recognize how important it is to have clear documentation and thorough explanations of the diagnostic findings. We would appreciate the opportunity to review your service experience and discuss your concerns in detail. Please contact Victoria Courtney at 855-971-6306 so we can address this matter directly.
Brought the truck for oil change and wheel rotation. Wheel rotation was not completed and I was not advised why or that it was not completed. In general service at this dealership is shady and unsatisfactory.
My Bronco was left unfinished when I got it back. I did not discover the issue until then next morning. My air clean was taken apart and not put back together.
I had an appointment 5-4 @ 11am. The link sent to my phone didn’t work. I showed up at my scheduled appointment and it didn’t show in your system. I proceeded to wait 4.5 hrs for an oil change and system recall update. Needless to say but I will take my business to another dealership. My service advisor was apologetic and he did his best he could do.
Business response:
We regret to learn about the difficulties you experienced with your scheduled appointment. This is certainly not the experience that we strive to provide, and we understand your frustration. Your feedback helps us identify areas where we can work to improve our appointment scheduling system and service efficiency. We take these concerns seriously as we work to provide better experiences for all our customers. Please contact Victoria Courtney at 855-971-6306 so we can discuss this situation further and work toward a resolutio... read more
Even if your car is brand new, this dealership will up sale you on a service that your car or truck does not need and will not reveal the cost of the service until service is completed. They will blindside you with a huge repair bill.
Business response:
Your concerns are noted and we understand your frustration. We take transparency seriously, and your experience does not reflect the honest and straightforward approach we strive to maintain with every customer. We would appreciate the opportunity to discuss your specific situation and work toward a resolution. Please contact Victoria Courtney at 855-971-6306 so we can address these concerns directly.
I own a several Fords most likely I will have to bring it to a Ford dealership again so I rather just leave it there
Business response:
We are sorry to hear about your concerns. Your experience with service matters greatly to us. We want to ensure that every visit meets your expectations and that you feel confident in the care your vehicles receive. We would appreciate the opportunity to learn more about what happened. Please reach out to Victoria Courtney at 855-971-6306 so we can discuss your concerns and work toward a resolution.
Horrid , incomplete, fraudulent, a scam to overcharge worst ford dealer in the country Nothing else to say it was horrible
Business response:
We are sorry to hear about the concerns you've shared regarding your recent experience. Your feedback is troubling to us, and we take these matters seriously. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Victoria Courtney at 855-971-6306 so we can address your concerns directly.
Appt was at 4pm. Yet I waited for over an hour and a half. What's the point of an appt for an oil change if it's going to take that long.
Business response:
We appreciate you taking the time to share your feedback and we understand your frustration. The experience you've described is certainly not the standard we strive to maintain for our customers. Your feedback helps us identify areas where we can improve our service efficiency and better respect our customers' valuable time. Please reach out to Victoria Courtney at 855-971-6306 so we can discuss your experience further and work to ensure better service timing in the future.
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.3 star rating with 11,535 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is open now. It will close at 8:00 p.m.