Grapevine Ford Service

Manny V. 

on Yelp

7 years ago

This place is a joke I came in @ 0915 for a 0930 oil change and rotation appointment on the express lane. Well I can see the express la e is slower than molasses. I was greeted at 0925 by a gentleman I can't understand because it seems has marbles in his mouth. So after the greeter is done getting my info he tries to up-sale me telling me that if I didn't do the synthetic oil booster my engine would seize and cost me thousands of dollars . I said no it's fine and he continued to push the issue I said to the young man I h... read more

Carl F. 

on Yelp

7 years ago

I was very frustrated today. When I bought my new F150, I also bought a maintenance contract. Today I had the routine maintenance done; however, they did not vacuum or wash the vehicle. They agreed to do this verbally when I bought the service/maintenance contract. When I questioned them today, I was told that vacuuming would cause a backlog. Since they cut a corner on this service, I will most definitely cut them off from all my future business. I understand that the service contract can be honored at other For... read more

Frankie A. 

on Yelp

7 years ago

I bought a 2015 F250 Powerstroke 4X4. My first service advisor John Goddard would make you feel that you were a burden then he was rude to my assistant. I then moved to Darren Hayden, nice guy but good luck getting him to answer his cell or desk phone. I also left the service manager a message just trying to find out the status of my vehicle..no return call. You would think the service manager would at lest call you back. I also own a Mercedes and WOW Park Place blows Grapevine Ford service away, not even close. 

Nathan T. 

on Yelp

7 years ago

This has not been a very good customer service experience and I can see why Grapevine Ford has a bad reputation when it comes to their service department. Dropped off (Drove in) a high milage F350 with 7.3L due to it running rough figuring it would be looked at within a day or two max but it turned out to be 4 days before it was even looked at to get a diagnosis and repair quote. The service kinda blew me off through out the entire process which was annoying but I felt with it as I needed to get the truck fixed. I finally re... read more

Josh S. 

on Yelp

7 years ago

ANGRY - BEYOND BELIEF Our new truck just had the transmission go out. It's a 2016 Ford F150 Lariat with 8400 miles. Ford towed it to Grapevine Ford in which it has just sat. Yesterday my service advisor ALEX SEAL told me that I was number 8 in line for the transmission shop. This morning I called David McDavid Ford, where the truck was purchased, and the service rep said that if I could get it to them, they could have it repaired by Monday. So, I called FORD roadside service. They sent a tow truck to Grapevine Ford to pick ... read more

Ben S. 

on Yelp

8 years ago

Don't let the "Quick Lane" in the Ford Quick Lane Service Center fool you. There is no effort in getting you in and out quickly ala Qwik Car service centers. Waited over an hour for a state inspection. I won't make this mistake again. 

Amber S. 

on Yelp

8 years ago

DO NOT take your vehicle to Grapevine Ford Service Department! I called on Tuesday July 11 and scheduled an appt for 7:30am with AC on Thursday July 13. I stressed to the lady I spoke to that my work schedule is very difficult and not flexible. I was scheduled off of work ONLY Thursday and Friday, returning to work Saturday. She assured me that would be no problem. Our appointment was made with Frank. We arrived Thursday morning and Frank advised us that the AC dept was running behind. Why would we be scheduled if the AC dep... read more

Alan L. 

on Yelp

8 years ago

Not a good service/business model for "professional service". Appt for 7:30 AM on a Tuesday. Took car in on Monday late AM to leave for Tuesday Appt. Grapevine Ford did not look at car until Wednesday afternoon. Windshield washer delay switch and problem with Navigation. Did not order part until Thursday. Began work on car Friday PM. Said car would be ready by 5:00 Friday. Service apologized and explained more than once they were 3 days behind. THREE DAYS BEHIND ... THEY TAKE Appts yet they know they are 3 days behind. They ... read more

Jason B. 

on Yelp

8 years ago

4th trip for warranty service repair in 4 months to our transmission our Ford Escape. They have given poor service at every chance not only only the technical side but also on the customer service front as well. Even though it's warranty repair, I'm out of pocket so much money it's ridiculous and they really do not care. We have a different service advisor every time and each one has been worse. Filed claim with BBB that was accepted. That finally prompted a call from the service director who wanted ME to go on a ride along ... read more