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Grapevine Ford Service
- Auto Repair
- Grapevine, TX
About this business
Location details
801 East State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
HORRIBLE! Fix Or Repair Daily. These guys are absolutely horrible! NO - REPEAT - NO Customer service what so ever! Status: 2014 Ford Explorer - brought in THREE times in 6 months for various problems. Each time swore I wouldn't be back. First time - Axle issue - took more than two weeks, and NO communication. I had to constantly call. When finally done, I go to pick it up and the LOST MY KEYS! Had to wait an extra day! Second time - Transmission issue - took more than Seven Days, NO communication, I had to co... read more
Not very impressed, it took a service tech to let the service advisor know we were here for service after waiting for a long time. The Mustang Cafe not any better, took my order wrong then when correcting it they gave me a watered version of what I ordered. I would recommend staying away.
Just moved to the area and the IDENTICAL service was $100 more than another Ford dealership. After they started, I was informed that there was a $75 shop charge that was added (Plus $1500 "suggested" repairs on top of the one that was actually needed). I think the service guys work on commission like the sales ones.
This place is a joke I came in @ 0915 for a 0930 oil change and rotation appointment on the express lane. Well I can see the express la e is slower than molasses. I was greeted at 0925 by a gentleman I can't understand because it seems has marbles in his mouth. So after the greeter is done getting my info he tries to up-sale me telling me that if I didn't do the synthetic oil booster my engine would seize and cost me thousands of dollars . I said no it's fine and he continued to push the issue I said to the young man I h... read more
I was very frustrated today. When I bought my new F150, I also bought a maintenance contract. Today I had the routine maintenance done; however, they did not vacuum or wash the vehicle. They agreed to do this verbally when I bought the service/maintenance contract. When I questioned them today, I was told that vacuuming would cause a backlog. Since they cut a corner on this service, I will most definitely cut them off from all my future business. I understand that the service contract can be honored at other For... read more
I bought a 2015 F250 Powerstroke 4X4. My first service advisor John Goddard would make you feel that you were a burden then he was rude to my assistant. I then moved to Darren Hayden, nice guy but good luck getting him to answer his cell or desk phone. I also left the service manager a message just trying to find out the status of my vehicle..no return call. You would think the service manager would at lest call you back. I also own a Mercedes and WOW Park Place blows Grapevine Ford service away, not even close.
This has not been a very good customer service experience and I can see why Grapevine Ford has a bad reputation when it comes to their service department. Dropped off (Drove in) a high milage F350 with 7.3L due to it running rough figuring it would be looked at within a day or two max but it turned out to be 4 days before it was even looked at to get a diagnosis and repair quote. The service kinda blew me off through out the entire process which was annoying but I felt with it as I needed to get the truck fixed. I finally re... read more
ANGRY - BEYOND BELIEF Our new truck just had the transmission go out. It's a 2016 Ford F150 Lariat with 8400 miles. Ford towed it to Grapevine Ford in which it has just sat. Yesterday my service advisor ALEX SEAL told me that I was number 8 in line for the transmission shop. This morning I called David McDavid Ford, where the truck was purchased, and the service rep said that if I could get it to them, they could have it repaired by Monday. So, I called FORD roadside service. They sent a tow truck to Grapevine Ford to pick ... read more
Don't let the "Quick Lane" in the Ford Quick Lane Service Center fool you. There is no effort in getting you in and out quickly ala Qwik Car service centers. Waited over an hour for a state inspection. I won't make this mistake again.
Frequently asked questions about Grapevine Ford Service
How is Grapevine Ford Service rated?
Grapevine Ford Service has a 4.6 star rating with 5,640 reviews.
When is Grapevine Ford Service open?
Grapevine Ford Service is open now. It will close at 7:00 p.m.