Grapevine Ford Service

Duane C. 

on Yelp

6 years ago

Nothing is more frustrating than making an appointment, taking a day off work, and then being ignored when i arrive on time. Appointment on friday at 11 am to check on a couple of recalls, i show up 10 minutes early, only vehicle in the service line and the bay mostly empty. As i wait at least 10 service folks walk past my vehicle and stare at me like i have a huge purple penis growing out of my forehead, one dude is eating a sandwich and glares at me like he wants to fight. Not wanting to waste my whole day since im not get... read more

Zurielle R. 

on Yelp

6 years ago

My husband, just completed an unsatisfactory visit to their service department. His pickup was leaking coolant and he dropped it off for a diagnosis on what was wrong. They said it was a hose and a connector.......and wanted more than $1,300 to fix that. The parts cost less than $60. It was such a slap in the face.......He took his truck back and will find an honest repair facility. Still was out $100 for a diagnostic fee and 43 for a rental. He bought the truck there in 2014 and was happy about it. Not sure if we w... read more

Landon J. 

on Yelp

6 years ago

Horrible place to buy a car, the whole sales team will say and do anything to get you to sign with them. They over charge for gap and the rest of the stuff that comes with a new car or truck. Review your purchase price before you buy because they will add money on top of your purchase. Question every dollar because they're not out to help you just get your money. Worst car buying experience ever. 6 thumbs down 

Libier C. 

on Yelp

6 years ago

Went in for an oil change and tire rotation and i left with a broken cigar lighter receptacle. Didn't notice until the next day, the even left the small broken piece in my cup holder 

Kimbert W. 

on Yelp

6 years ago

Please read the reviews about this dealership. I'm writing to the ceo of the company in regards to my experience with this dealership. They sold me a car that I went to pick up next day and the car was given to someone else as a loaner, okay mistakes happen, which I don't get how because my sales person should have known if he had went and got the car detailed and gas and ready for my arrival if he cared. All they do is watch YouTube on their computers like they have nothing else to do. If he had detailed/ gas the car maybe... read more

Zann H. 

on Yelp

6 years ago

If it were possible to give less than one star, I would. One star is way too generous of a rating for this service department. Absolutely, positively the worst service of all time. If you have any other choice in this entire world take your car there. As if terrible service isn't enough to warrant this review, their prices are. 

Jay F. 

on Yelp

6 years ago

HORRIBLE! Fix Or Repair Daily. These guys are absolutely horrible! NO - REPEAT - NO Customer service what so ever! Status: 2014 Ford Explorer - brought in THREE times in 6 months for various problems. Each time swore I wouldn't be back. First time - Axle issue - took more than two weeks, and NO communication. I had to constantly call. When finally done, I go to pick it up and the LOST MY KEYS! Had to wait an extra day! Second time - Transmission issue - took more than Seven Days, NO communication, I had to co... read more

James S. 

on Yelp

7 years ago

Not very impressed, it took a service tech to let the service advisor know we were here for service after waiting for a long time. The Mustang Cafe not any better, took my order wrong then when correcting it they gave me a watered version of what I ordered. I would recommend staying away. 

Jack G. 

on Yelp

7 years ago

Just moved to the area and the IDENTICAL service was $100 more than another Ford dealership. After they started, I was informed that there was a $75 shop charge that was added (Plus $1500 "suggested" repairs on top of the one that was actually needed). I think the service guys work on commission like the sales ones.