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Grapevine Ford Service
- Auto Repair
- Grapevine, TX
About this business
Location details
801 East State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I purchased my car last week and had a great experience with the salesman--he was fantastic and very helpful. However, my experience with the service center has been disappointing. The check engine light came on just a few days after purchasing the vehicle. I brought the car in to be checked, but the light had turned off by the time I arrived. The team said they would still look into it, but I never received a follow-up call. When I reached out for an update, I was told I needed to contact my salesperson instead, which was c... read more
If I could give them negative stars I would. The absolute worst customer service I've ever received. I've dropped my car off three times and all 3 times it has been held for almost a week. I would call on day 5 and ask the status and I was told "the part for you recall hasn't been delivered yet". Then why would you allow me to make an appointment and why would you not tell me this before I drop my car off? Please do yourself a favor and take all the pictures and videos of any rental they give you. They tried to charge me for... read more
Schedule an appointment a week out and when I arrived on a Tuesday they said I'd be lucky if they got to it by Friday. Purchased the truck from Grapevine Ford. Side note haven't even made second payment and check engine light came on. They did not seem to care.
Grapevine Ford Service does not deserve the 2 star rating it has. They take zero responsibility for their failures. Because of them, I was stranded on the side of the road in 100 degree heat. I'm a 60 year old disabled woman. Venny Diaz, the Service Director, is horrible. DON'T TRUST YOUR SAFETY WITH THEM!
Believe the reviews, this place sucks and I didn't even have to go there to find this out. Scheduled a 1:30 Wednesday appointment over the phone Monday morning to have my daughter's 2007 F150 diagnosed for knocking noise. Called service advisor (Scott) yesterday to see what cost and timeframe might be in case I need a rental.. never received a call back. Took off work early today, and just as I was about to leave the house I get a call from Grapevine Ford telling me my truck is too old for service there. Yup made me laugh, t... read more
Came to Grapevine Ford to perform the dreaded cam phaser repair on my Expedition. As part of the repair they removed the refrigerant from the AC line in order to take off the passenger side valve covers and they never recharged the line once they completed the repair. The first warm day I realized there was an issue with the AC system so took it back to them to take a look and was told everything is fine. I bought the car new and only serviced at dealerships and I had never sweat while driving and after their repair the car ... read more
Always disappointing experience here. Save your time, energy, and money and go anywhere else. I was sold a 'luxury vehicle' at Lincoln and told I would have all these perks like free loaner vehicles when my car needed servicing and how easy getting my cars oil change and free car washes etc would be... nothing could be further from the truth. It is a complete hassle and pain to even get an appointment scheduled here. Let alone anytime in near future- 5 weeks out for an oil change?!? That's the soonest available appointment?!... read more
I wish I could rate the Grapevine Ford service department a zero! If you read the Grapevine Ford reviews on the major review websites, it is strikingly apparent that their primary focus is on the sale. Except for the flim-flam Finance Department, they seem to do a fairly decent job at selling vehicles. It difficult to comprehend how a dealership can survive while providing such incredibly poor customer service. I don't really have the words to describe it. Its breathtaking! First of all, you can't call there department r... read more
I bought a used truck with less than 30,000 miles on it. The day (monday 5/29) I bought the truck they told me that I was not able to bring it home and that it had to stay at the dealership so it could be serviced and that it would be ready in approximately 2-3 days (wednesday-thursday). the next day (tuesday) came and they told me they had ordered parts and that those parts would be in wednesday night so my truck would be ready by thursday or friday. thursday came and they told me my truck would be ready by friday at 5 pm. ... read more
Frequently asked questions about Grapevine Ford Service
How is Grapevine Ford Service rated?
Grapevine Ford Service has a 4.6 star rating with 5,640 reviews.
When is Grapevine Ford Service open?
Grapevine Ford Service is open now. It will close at 7:00 p.m.