Grapevine Ford Service

Bryan M. 

on Yelp

5 years ago

Horrible dealership. Bought my 2017 F250 here and also purchased the extended warranty. On Monday my engine started smoking (73k miles) so being 6 minutes away came right to the dealership just before 8AM. I opened the hood and diesel was all over the engine compartment. The service tech took my info and said it should be repaired in 2-5 days. An employee walking by asked when was the last time I changed my fuel filter because looks like mine had "blown" The tech then stated since I had the extended warranty they would cover... read more

Theresa M. 

on Yelp

5 years ago

Ridiculous service department, want us to leave our expedition there for 2-3 days for them to look at it. I offered to make an appointment and bring it back in 3 days. They said they don't take appointments. I need a car to get to work and leaving it there for that amount of time just waiting in queue is not acceptable. They had an opportunity for my business but lost it. If they keep up at this pace they won't have to worry about being so busy..... 

Kole B. 

on Yelp

5 years ago

My car has been shuddering since I've gotten the vehicle, just recently I got a letter in regards to a recall. I made an appointment for a month in advance because that's all that was available, I get here and they say it could be up to a week to get my car back and they won't offer a loaner car. This place is ridiculous, if their car has a recall you should be given a loaner no matter the circumstances. 

Vicky K. 

on Yelp

6 years ago

This service department runs on fear tactics when a woman walks into it. I drove five hours from Lubbock Texas to Grapevine on Thursday, September 12. When I hit Roanoke, there was a vibration and wobbling in the steering. I called the service department and they said that they would have an advisor call me back I never received that call. I arrived on Friday at 7 AM and explained when the steering wheel would vibrate as well as when it was better and when it was worse. They called me on Friday at 2 o'clock telling me that m... read more

Richard G. 

on Yelp

6 years ago

EMAIL to Grapevine Ford: To: Sean George sgeorge@grapevineford.com DLewis@grapevineford.com DLewis@grapevineford.com Sent: Saturday, December 29, 2012, 2:19:29 PM CST Subject: Trouble with this car I purchased: Re: Your next vehicle is here at Grapevine Ford Lincoln Hello Sean, I purchased this car on Thursday, December 2012. My wife had an issue with the car today Saturday December 29, 2012 around 12:45 PM. She was making a left hand turn on Southlake Blvd and her new Ford Focus stalled then she heard a loud ... read more

Ytumama T. 

on Yelp

6 years ago

absolutely terrible experience. complete waste of time & money. disorganized service department. will never use them again!!! highly advise you do not either. 

B C. 

on Yelp

6 years ago

I would highly recommend you go to another dealer to get your vehicle serviced. Attempt to get you to buy things you don't need and other underhanded practices that give repair shops a bad rap. You have been warned! Now go find somewhere else to go. 

Devran O. 

on Yelp

6 years ago

I wasn't satisfied with my service at this place at all. My past two experiences with Ford Grapevine service wasn't pleasant. When I dropped off my Mustang back in March for a cabin filter and oil change, they said it was replaced and I was charged for this. For months I was suffering from bad allergies and even went to an allergen specialist because it was effecting my health. I decided to try and replace it myself and noticed NO filter was ever placed back in. I was charged for something I never received and was breathin... read more

Brent S. 

on Yelp

6 years ago

I wouldn't bother bringing your vehicle here they have the absolute worst customer service. I had to approach two different service people. The first one made it seem like a chore I even approached her. All I needed was a simple OB2 scan and read out...other places will do this free of charge. It literally takes less than 2 minutes, but both service advisors I spoke to wanted me to commit to service inspection date and $150 diagnostic fee. This is not a good way to impress customers or improve the name brand of this comp... read more