Grapevine Ford Service

Anatoly Z. 

on Yelp

3 years ago

Came in for a repair quote on the car, simply needed something in writing but was lied to that it's impossible. I worked in service and I know that's not true, of course now I wouldn't want to bring my car here. I also work across the street from them and tried to purchase a car, but it was a disaster.! 

Connie P. 

on Yelp

4 years ago

Scheduled service on line. It was assigned to Mark Filler. Dropped it off the evening before for 7am appointment. Mark wasn't there. Received texts from Mark, must have been automated as we received no response to questions about when it would be ready. No response to voice mail either. Finally went to get the day after and they couldn't find it and no Mark Filler either. Got the service manager to locate our car. No apology, no need, we won't be back. 

Jason W. 

on Yelp

4 years ago

After being a Ford user for over 30 years this place should be called grape juice Ford due to lack of customer service. Didn't even use my email or address given probably due to honest bad review.....That's integrity 

Bob J. 

on Yelp

5 years ago

Worthless service department and an even more worthless service manager. They won't live up the services you pay for and refuse to make it right. 

Brian T. 

on Yelp

5 years ago

I made an appointment for Friday morning 7 am to get an oil change and tire rotation done. I added onto this wiper blade replacement and tire balance. It took dealership almost 2 hours to do this. On a weekday The charge for tire balance is $60 Wiper blade replacement $37 When I got home they email you a copy of your point inspection report and it showed I needed a new air filter and cabin filter. Why didn't they tell me I needed this while I was there? They lost money on that because I would have paid the crazy high cost... read more

J H. 

on Yelp

5 years ago

Date line 5/22/2020 I called about a 2016 CPO Ford Escape that Grapevine Ford had advertised. Was contacted immediately and they went through their spill about how if I would fill out a credit app they would come of the price $500 even though I had told them is was a cash deal. Was told they are not a front of house dealership and did not do cash discounts. Now I was quoted $18,800+- for the car they had advertised for $16500. I asked for an explanation and the oh so smart salesman said it included some anti theft gimmick t... read more

Richard A C. 

on Yelp

5 years ago

I decided to try this Ford location for my car's oil service and tire rotation, even though it's farther than the usual location I visit. I must point out my Service Advisor Chris Walker was very courteous and welcoming. Unfortunately, that is the only positive thing I can mention about Grapevine Ford. It took 3 hours for the The Works service package I came for to be completed. After 2 of the 3 hours of sitting in the waiting area, and having heard nothing about my car, I decided to ask only to be told it was about to go in... read more

Bryan M. 

on Yelp

5 years ago

Horrible dealership. Bought my 2017 F250 here and also purchased the extended warranty. On Monday my engine started smoking (73k miles) so being 6 minutes away came right to the dealership just before 8AM. I opened the hood and diesel was all over the engine compartment. The service tech took my info and said it should be repaired in 2-5 days. An employee walking by asked when was the last time I changed my fuel filter because looks like mine had "blown" The tech then stated since I had the extended warranty they would cover... read more

Theresa M. 

on Yelp

5 years ago

Ridiculous service department, want us to leave our expedition there for 2-3 days for them to look at it. I offered to make an appointment and bring it back in 3 days. They said they don't take appointments. I need a car to get to work and leaving it there for that amount of time just waiting in queue is not acceptable. They had an opportunity for my business but lost it. If they keep up at this pace they won't have to worry about being so busy.....