Grapevine Ford Service

John P. 

on Yelp

2 years ago

Scott in the service department did exactly what he promised, so thank you Scott. Here is my concern with my transaction. Our account had a charge of $160.00 on it with no explanation, we made numerous calls to Scott who looked into it and the following day we received a call from a lady in the loaner car department who said the charge was because we returned the car dirty and they had to detail it we were told we put over 300 miles on the car. Per Google maps we live 5.4 miles from the dealership, I drove the car home, park... read more

Matthew B. 

on Yelp

2 years ago

Customer service is not in their title at this location. Most of the service staff are in a hurry to move on to the next customer and not completely satisfy the customer at hand. The only reason why i come here is because i own a Ford and is the closest location to me. 

Michiko G. 

on Yelp

2 years ago

Worst customer service (we're even helped by the service dept's assistant manager!) , unreliable, untrustworthy, money sucking business, she m even said they are not really "FORD" Ford! Why did I ever came here you give Ford company a bad name will not be coming back here or will be purchasing a vehicle from Ford or any vehicle that is affiliated with Ford. Such a shame. I will be taking this complaint somewhere else where full action is going to happen. Yelp is just the start of it to let people know to think twice before... read more

Ross R. 

on Yelp

2 years ago

The worst dealership I have had to work with in 60 years. They have had my truck for 3 weeks. Very poor internal communications within their own service department. 

Kevin H. 

on Yelp

3 years ago

I made a service appointment online for Thursday morning at 7:00am to have my air conditioning worked on as it was only blowing hot air. I brought the car in early so there would be no issues. On the day of the scheduled service I called and was informed that they would not be able to even look at it until sometime the following week. When I notified them that I had made an appointment days in advance the only thing they would tell me was that the appointment was for dropping off the vehicle; not for actual service. I then c... read more

Daniel E. 

on Yelp

3 years ago

I took my truck in to get the Zaktek wash, and I was very disappointed. I scheduled my truck to get cleaned on a Saturday morning at 8am. They had my truck the entire day. I picked it up at 5pm. When I received it, I noticed that the outside was cleaned (except for the runners), but the inside was not. My wife has Zaktek for her Armada and the folks at Texas Nissan of Grapevine do a magnificent job every time. I'm pretty sure I'll be taking my truck there going forward. 

Jim P. 

on Yelp

3 years ago

Fuck this Ford also. Service center would not give me a quote on a catalytic converter replacement unless I spent $170 on the diag. That's right, in order to enter the strip club, there's a fee. Who knew? Then too boot, they would not download the $170 diag I spent at Ford in Irving that told me I needed a catalytic converter. Not only in 2022 Ford computer systems aren't connected they don't compete with each other in pricing. This is called market manipulation. FUCK YOU FORD, I CAN'T WAIT TO SELL THIS PIECE OF SHIT! 

Wendell S. 

on Yelp

3 years ago

I received a Recall notice from Ford Corporate on my 2019 F150 for a variety of issues, so I contacted Jason Hipps, as some reviewers had recommended. I took my car in as scheduled and Jason was unavailable, so another Service Advisor processed my paper work. I was told Jason would call me and advise me of the work to be performed and when the work would be completed. Despite several calls to the Dealership, I have not received one return phone call. The Service Department is now closed, and I have no idea when my car wil... read more

Steve M. 

on Yelp

3 years ago

Made an appointment to bring in on Tuesday at 7 am. Brought in the night before and made sure the could reproduce steering issue. Told they would try to diagnose next day. On Thursday they said the hoped to get to it Friday but could they keep it for the weekend...no loaners available and a waiting list for them. Huh? That many people who have to leave their cars for days after making appointments or car shortage? Certainly a service shortage either I. Terms of too much work or too few people. Not first time it took days a... read more