This profile has been claimed by the business owner or representative.
Grindstone on the Monon
- Restaurants
- Westfield, IN
About this business
Location details
17470 Wheeler Rd, Westfield, IN, 46074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 11:00 a.m. to 11:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
If you were gonna put us on the patio and not tell us that there are dogs wandering around, that is inappropriate. My dining experience shouldn’t have to include sitting next to a big furry dog that wants attention.
Business response:
We're sorry your meal was disrupted by a dog on the patio. Our outdoor seating is pet-friendly, but we understand that is not comfortable for everyone. Thank you for sharing this feedback. If you visit again, you can call ahead and request an indoor table to avoid patio seating.
We usually love it but not this time. Waitress not as friendly or accommodating . Food not good
Business response:
Hello Michelle, We're sorry to hear that your recent visit to Grindstone on the Monon didn't meet your expectations. We strive to provide friendly and exceptional service to all our guests and it seems we fell short this time. We appreciate your feedback and will certainly use it to improve our service. We hope you'll give us another chance to impress you in the future. Best, The Management Team
Steak was undercooked and lots of chewy fat. Waiter next to us was verbally angry with his table which created a scene. My salad never came out before the meal. Then tried to charge us for it. Did give us a free dessert but that’s about all that was good.
Business response:
Thanks for the feedback, Jason. We're truly sorry to hear about your experience at Grindstone on the Monon. We strive to provide our guests with delicious meals and excellent service, and it seems we fell short during your visit. We take your comments about the steak and salad service seriously and will address these issues with our team. We're glad to hear you appreciated our dessert, but we understand that wasn't enough to make up for your overall experience. We hope you'll give us another chance to impress you in the futu... read more
The hubs and I had a terrible experience last night. It was our first and last time there. I'm not going to go into specifics about what went wrong because I'd literally have to write a short book to explain everything.
Business response:
Thanks for the review, Vicki. We're truly sorry to hear about your disappointing experience at Grindstone on the Monon. It's our priority to provide excellent service and delicious meals, and we're gutted when we miss the mark. We're taking your feedback seriously and will use it to improve our service and food quality. We hope you'll consider giving us another chance to make it right. Please contact us to discuss. Best, The Management Team
We were excited to spend our anniversary here, but refills were slow, the dessert came without utensils and needed to thaw out a little more, and the check took forever. Our waiter had a lot of tables and a large table, so understandable. Just a bit disappointed.
Business response:
Thanks for visiting us, Lori. We're sorry to hear that your anniversary celebration at Grindstone on the Monon didn't meet your expectations. We understand your frustration with the slow service, the dessert issue, and the wait for your check. We're always striving to improve and your feedback is valuable to us. We hope you'll give us another chance to make your experience a better one. Regards, The Management Team
Service was good. Was a little noisy especially since we were sitting near a waiter stand where the waiters congregated and were loud. Food was good but the steaks were undercooked. Ordered medium and my wife's steak was medium rare at best. Plus there was no seasoning on the steaks including salt or pepper. The server did take some money off the final bill but would rather have had a nice meal.
Business response:
Thanks for the review, Thom. We're glad to hear that you enjoyed our service and food at Grindstone on the Monon. We apologize if the noise level and cooking of your steaks didn't meet your expectations. We value your feedback and will certainly look into this. We're always aiming for perfection and it sounds like we missed the mark this time. We appreciate your feedback and hope to serve you again soon.
The reservation, modification to the reservation and drop off of birthday cake, whipped cream & candles before we arrived was fabulous. The food was for the most part was good - the hamburger patties were pink and the bison burger was dry. The server was not very attentive to our table from taking our order to clearing table of dirty dishes. When she finally brought the birthday cake to our table, she had left it in the box in the bag and handed it to me at the table so I could open & prep the cake at right in front of the b... read more
1 Filet Mignon was ordered Medium and it came bloody red to the table. Un-eatable ! It bordered on RAW. Another Filet Mignon was ordered Medium Well & it was dry & hard to swallow. ———————— Both understandable as we did not know how the Chef interprets his grill and cooking. ————— The REAL disappointing item was TWO dogs were IN your restaurant at TWO different tables…..being held by the patrons AT THE TABLE ! How disgusting ! How in the world is this not a health hazard ? These were NOT service dogs ! I would think the Boar... read more
Business response:
We are disappointed that your steak was not to your liking. As for the dogs, according to the Americans with Disability Act, we can only ask two questions. 1. Is that a service animal required because of a disability? 2. What work or task has the dog been trained to perform? If they answer both of these questions, we have to allow them to enter the restaurant. We apologize that they interrupted your experience. Dan, GM
Had a reservation, was seated fairly quickly. No menus given to us, no QR code to scan, no server for first 20 minutes. Finally got a drink order in and one menu to share for four of us, and another 20 minutes to get the drinks to us. Food was mid. I ordered mahi tacos and you get three of them. There was about one ounce of fish on each, skimpy. Forgot our sides and sauces but they went ahead and charged for them anyway.
Business response:
We sincerely apologize for the service delays, menu issues, and missing items. Please call us at (317) 763-1100 to discuss your experience. We take feedback seriously and want to make things right. Dan, GM
Frequently asked questions about Grindstone on the Monon
How is Grindstone on the Monon rated?
Grindstone on the Monon has a 4.5 star rating with 4,602 reviews.
When is Grindstone on the Monon open?
Grindstone on the Monon is closed now. It will open at 11:00 a.m.