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Grindstone on the Monon
- Restaurants
- Westfield, IN
About this business
Location details
17470 Wheeler Rd, Westfield, IN, 46074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 11:00 a.m. to 11:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Clearly you are understaffed for a busy Saturday. Waiting way too long for a waitress to introduce herself, waiting too long for drinks, food was average at best, kids pizza gross, mahi dry.... general miserable experience...hire more people... I dont even blame our waitress, we could tell she was working hard, she was just being over worked.
Business response:
We take your feedback seriously and apologize for the experience you had at Grindstone on the Monon. We will address the issue of being understaffed on busy days and work towards improving our service. Thank you for bringing this to our attention. Dan, GM
I had made a note that we were celebrating my wife’s birthday and neither the hostess nor the server acknowledged it. Server was not very attentive and the food was just mediocre. We ordered dessert and they were not very good either. We told our server that, and he said we should try another one next time and did not offer to adjust the bill. The restaurant was also very warm and my wife’s dinner was lukewarm. We will not be returning.
Business response:
Your concerns are noted. We apologize for the lack of acknowledgment for your wife's birthday and the issues with the food and service. We will address these issues with our team to ensure a better experience for our customers in the future. Thank you for bringing this to our attention. Can you please email me at Blake@clancyshospitality.com - Blake, Owner
Had chicken and noodles over mashed potatoes and it was awful. Right out of a can!!
Business response:
We apologize that you did not enjoy your meal. I can assure you that the chicken and noodles are made in house. We hope to have the chance to redeem ourselves in the future. Dan, GM
Food was not impressive. Overcooked steak and dry bread on sandwich. First trip…no plans to return.
Business response:
We apologize for the disappointing experience you had at our restaurant. We take feedback seriously and will address the issues you mentioned to ensure a better dining experience in the future. Thank you for bringing this to our attention. We hope to have the chance to serve you again. Dan, GM
Be careful when ordering wine! I thought I was ordering a $13 glass of wine but ended up being charged for a “9 oz pour” of a more expensive wine we did not order @ $24/ glass. Let them know which size you want as in our experience after one person at the table ordered the 9 oz pour the server did not ask the rest of us. Better value to order the bottle if your table will have 2 - 9 oz pours of the same wine. And check the pricing on your bill matches the menu price. Also we liked the bar atmosphere but our table of 6 was pa... read more
Business response:
We apologize for the confusion with the wine order and the tight seating arrangements. We will address these issues with our staff to ensure a better experience for our customers in the future. Thank you for your feedback.
Restaurant is in a great location for those visiting and who live near Grand Park in Westfield. The atmosphere is fine, wide open space, and a fine place for a drink and traditional bar food. However, like the few times we’ve visited before for dinner, Grindstone failed miserably. My barbecue pork sandwich was so overcooked that the meat was crunchy and chewy. But the real highlight of the sandwich was the bonus 5+inch black hair I didn’t request! Yes, as I opened the sandwich to see if I could find a softer piece of pork, I... read more
Business response:
We apologize for your negative experience at Grindstone on the Monon. Please contact us me directly at dan@grindstoneonthemonon.com, so I can address your concerns and make it right. Thank you for your feedback. Dan, GM
I felt like our waiter wasn't as attentive as usual. Instead of just getting all the info for our request at once, he would bring 1 thing, and we would have to request something else. In the past (at your restaurant) we ordered hot tea & were asked for a tea pref, if we needed sweetener etc, and received a pot of hot water, the tea/sweetener and a spoon to stir. This time was a cup of hot water, a random tea bag & no sweetener or spoon. It took 4 requests to get what we needed & the waiter would drop off the item and bolt, f... read more
Business response:
We apologize for the lack of attentiveness you experienced during your visit to Grindstone on the Monon. We strive to provide excellent service to all our customers, and it seems we fell short on this occasion. We appreciate your feedback and will address these issues with our staff to ensure it doesn't happen again. Thank you for bringing this to our attention. Dan, GM
Your waitstaff needs to clear dirty plates everytime they come to the table. I have visited Grinstone numerous times and each time the same thing occurs. Customers do not want dirty plates in front of them.
Business response:
Thank you for your feedback, KarenO. We apologize for the inconvenience you experienced with our waitstaff not clearing dirty plates promptly. We appreciate your loyalty as a repeat customer and will address this issue with our team to ensure it does not happen again in the future. If you have any further concerns, please feel free to reach out to us at (317) 763-1100.
Menu is small and not good choices. Really odd menu for a more upscale place
Business response:
We appreciate your feedback and apologize if our menu did not meet your expectations. We continuously strive to improve and offer a variety of options that cater to different tastes. If you have any specific suggestions or preferences, please feel free to reach out to us at (317) 763-1100. Dan, GM
Frequently asked questions about Grindstone on the Monon
How is Grindstone on the Monon rated?
Grindstone on the Monon has a 4.5 star rating with 4,602 reviews.
When is Grindstone on the Monon open?
Grindstone on the Monon is closed now. It will open at 11:00 a.m.