This profile has been claimed by the business owner or representative.
Grindstone on the Monon
- Restaurants
- Westfield, IN
About this business
Location details
17470 Wheeler Rd, Westfield, IN, 46074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 11:00 a.m. to 11:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
We've eaten here before and decided to bring extended family for dinner. Unfortunately, the service was terrible. We wait 15 minutes for our drink orders to be taken and after another 15 minutes, we had to flag a waiter down to take our order. Our drinks were never refilled and we were never checked on. When we told a manager we were still waiting on one meal, he was short with us. The restaurant was not busy at all when we went so I'm not sure why the service was so poor.
Business response:
We sincerely apologize for the disappointing service experience. Your feedback about wait times, drink refills, and staff interaction has been shared with our team for immediate improvement.
Food not as good as usual but the service was especially poor tonight :(. Our waitress failed to check on us several times, and we had to get three separate people to track her down just to get to go boxes and the check! We waited for 20 min just to get the check! In all that time she never came back to our table. Likely will not be returning.
Business response:
It's regrettable to hear about your recent experience. Please feel free to reach out to me at blake@clancyshospitalitycom. Thank you for sharing your concerns. Blake, Owner
Grindstone downtown Noblesville has better food. This place was crowded and noisy. Food was average at best
Business response:
We value your input. Grindstone on the Monon appreciates your perspective. Thank you for your honesty.
Food was great as always. However, the service was a little slow and the waiter not attentive
Business response:
We appreciate your feedback. Thank you for your kind words about the food. We apologize for the slow service and lack of attentiveness. Dan, GM
The fish and asparagus was dry. The food was okay but not worth the cost.
Business response:
We regret to learn that the fish and asparagus were dry. Your feedback is incredibly valuable. Please feel free to reach out to us at (317) 763-1100 to discuss your experience further. Dan, GM
Had reservations at 5:45. Was immediately seated. Waitress walked by us for about 20 minutes. That’s when we decided to leave. Very disappointing
Business response:
We value your input. We apologize for the disappointing experience you had at Grindstone on the Monon. Please feel free to reach out to me at blake@clancyshospitalitycom - I want to address the issues with our team and take care of you on a future visit. Thanks, Blake, owner.
Food was cold, service was slow, over priced for the quality.
Business response:
Sorry for any inconvenience, we appreciate your input. Could you please email me at blake@clancyshospitalitcom - I would like to address the issues on your visit. Blake, owner
Food was served cold, they took it back and brought it back COLD eventually they got it right but by this time i packed it to go
Business response:
Apologies for any inconvenience with the cold food. Please feel free to reach out to me at blake@clancyshospitality.com - I would like to address the issues on your visit. Blake, Owner
This is our third visit and each time the food and service declined. Our visit last night was awful. It took 15 minutes to be waited on then another 15 to get two glasses of wine. It took 1.5 hours for just four burgers and when we ordered a second glass of wine when our dinner arrived, we didn’t get it until our check. So disappointed.
Business response:
Thank you for sharing your concerns. We regret to learn about your experience at Grindstone on the Monon. Please feel free to reach out to me at Blake@clancyshospitality.com - I would like to address the issues on your visit. Blake, Owner
Frequently asked questions about Grindstone on the Monon
How is Grindstone on the Monon rated?
Grindstone on the Monon has a 4.5 star rating with 4,602 reviews.
When is Grindstone on the Monon open?
Grindstone on the Monon is closed now. It will open at 11:00 a.m.