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Grindstone on the Monon
- Restaurants
- Westfield, IN
About this business
Location details
17470 Wheeler Rd, Westfield, IN, 46074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 11:00 a.m. to 11:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
It took 45 minutes to receive any food. They didn’t bring out our appetizer and then instead of bringing it out quickly after delivering dinner, they canceled it. We ate lighter dinners knowing we had ordered an appetizer. The waitress told us it was just busy and at no point seemed concerned. We stopped at a drive thru on way home since they failed to bring us the food we ordered. Discounting food does little to help hungry kids.
Business response:
Dear OpenTable, We are sorry to hear about your negative experience at Grindstone on the Monon. Our team strives to provide excellent service and timely delivery of food to all our customers. We would like to apologize for the delay in receiving your order and for the inconvenience caused by not delivering your appetizer. We understand your frustration and have addressed this issue with our waitstaff to ensure it does not happen again. We appreciate your feedback and will use it to improve our services. Please feel free t... read more
The service was not good as our food took forever to be served to us and when my husband ask another staff that look like the manager, he went to go get our food and when we received it. The food was cold and the taste of the food was not great. We refuse to complain and asked for hot food, because some staff at different restaurants have an attitude and may purposely put something in our food. We just paid for our food and left. We will not return back.
Business response:
Greetings Felecia, We're sorry to hear that you had a negative experience at Grindstone on the Monon. We take your feedback seriously and will work to ensure that our service is more timely and that the food is served hot and delicious. We're sorry you will not be returning.
The steaks ordered from our group were all overcooked. The appetizers were good. I would stick to everything other than steaks.
Business response:
Greetings OpenTable, we appreciate your feedback and apologize that your experience with our steaks did not meet your expectations. We take this matter seriously and would like to ensure that the issue has been addressed with our kitchen staff. We're glad to hear that you enjoyed the appetizers and hope you will give us another chance in the future. Please don't hesitate to contact us at (317) 763-1100 if you have any further concerns. Thank you for choosing Grindstone on the Monon.
The steaks ordered from our group were all overcooked. The appetizers were good. I would stick to everything other than steaks.
Business response:
Greetings OpenTable, we appreciate your feedback and apologize that your experience with our steaks did not meet your expectations. We take this matter seriously and would like to ensure that the issue has been addressed with our kitchen staff. We're glad to hear that you enjoyed the appetizers and hope you will give us another chance in the future. Please don't hesitate to contact us at (317) 763-1100 if you have any further concerns. Thank you for choosing Grindstone on the Monon.
Graduation night. Service was horrible. Waiter was nice, but slow.
Business response:
Hi, Opentable. We are sorry to hear about your experience, but we thank you for sharing this with us. Graduation was a very busy night. I will address the service steps about the steps/speed of service. Dan, GM
Smelled like a dirty diaper where they sat us. Door handles were greasy at front of house, floors were dirty and not vacuumed, bathrooms weren't exactly clean. Food was mid at best. Server forgot us and just disappeared for a while. I have no idea how this place has such high reviews. Maybe if you're in the area and have no other options this place would do.
Business response:
Hi, Liz. We are sorry to hear about your experience, but we thank you for sharing this with us. I will follow up with the staff about maintaining cleanliness throughout the evening. Dan, GM
Burger was Cold when served - drinks took more than 20 minutes, servers were average, zero ambiance in the tables by the door, and it was hard to hear. Would not go back.
Business response:
Hi, Ohiotraveler. We are sorry to hear about your experience, but we thank you for sharing this with us. We are disappointed to hear that your visit was not up to par. Dan, GM
It was a birthday party for 5...with a reservation. We had a booth. We ordered 2 appetizers to share, salads, and an entree per person. They brought all the food at the same time. There was not enough room to put all on the table: we had plates in back of the booth, 3 on the seat, and we had to hold a couple while we were eating. It was ridiculous ! I really liked eating there before. It was our birthday eating place. We will mark that off the list. No one seemed to care much about our situation, at least not enough to move ... read more
Business response:
Hi, Amyf. We are sorry to hear about your experience, but we thank you for sharing this with us. We care, and we want to make this better. Please send your mailing address to dan@grindstoneonthemonon.com. I would like to send you a $100 gift card, so you can come back and enjoy some food on us. I will make sure to bring this up in our manager's meeting tomorrow, so we can avoid a similar situation in the future. Dan, GM
Very dissatisfied with the manager I talked to twice! It was my wife’s birthday and he assured me they would have a giant table set up outside for 15 that we could access at 6:30 for a surprise with her and my arrival at 6:45. Instead, too small tables were set up right in the entryway as you came in, and they were not ready till 640. So our friends we’re scurrying to get tables ready. Food was good though and Steve our waiter was great !!
Business response:
We appreciate your feedback, Opentable. I am sorry your tables were not ready in time. Our host mistakenly sat a table in the area we were planning on sitting your party, so we had to scramble to find a replacement. Please send me your mailing address, as I would like to send you a $50 gift card for your inconvenience. My email is dan@grindstoneonthemonon.com. Dan, GM
Frequently asked questions about Grindstone on the Monon
How is Grindstone on the Monon rated?
Grindstone on the Monon has a 4.5 star rating with 4,602 reviews.
When is Grindstone on the Monon open?
Grindstone on the Monon is closed now. It will open at 11:00 a.m.